Experience

TFG Financial

• Canada
• Financial Services
• 1 - 100 Employee

• Sales Team Lead

  • Apr 2022 - Present

• Account Manager

  • Jul 2020 - Apr 2022



Sysco Canada Inc.

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Account Manager

  • Jan 2020 - Jul 2020

  • Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory. • Seek and qualify prospects in accordance with Company account stratification goals. • Research customer business needs and develop a mix of products and service to meet needs. • Evaluate market trends and recommend products to customers, based on business needs and goals. • Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Corporate Account Manager

  • Nov 2016 - Jul 2020

  • Responsible for coordination, completion or delegation of all elements relating to the successful B2B sale (Wireless, Wireline, SaaS and/or Data Center) • Lead creation, cold calling, hunting, farming, consultative sales approach as and when required • Work with sales management in securing and accurately applying special pricing agreements • Prepare/Assist in the creation of proposals • Train, coach & performance evaluation of sales team members • Secure credit information, credit references & deposits • Coordinate and supervise installation resource



Inditex

• Spain
• Retail
• 700 & Above Employee

• Operations Manager at Zara

  • Feb 2016 - Oct 2016

  • Budgeting, forecasting and P&L accounts of the store • Acted as an assistant to the GM for a store with volume of $15 million, exceeded LY budgets • Delivered exceptional Customer Experience and being the number 1 store in the west • Shipment processing with exceeding UPH expectations • Trained about 60-65 third party associates for overnight shipment processing for both stores – Metrotown and Robson • Mentor and trained newly promoted Managers in training • Hired, trained and retaining of operations and store team • Troubleshooting of store technology and keeping strict LP & other policies compliance



Gap Inc./ Banana Republic

• Stock Supervisor

  • Nov 2014 - Feb 2016

  • Supervising and processing Shipment within the given timeframe • Ownership for markdown, promotions and signage process with UPH goals to comply with • Replenishment and refill of products on sales floor as and when needed • Re-ticket the product and transfer of damaged goods according to company guidelines • Provide training, coaching an feedback to brand ambassadors • Supervising and processing Shipment within the given timeframe • Ownership for markdown, promotions and signage process with UPH goals to comply with • Replenishment and refill of products on sales floor as and when needed • Re-ticket the product and transfer of damaged goods according to company guidelines • Provide training, coaching an feedback to brand ambassadors



YM INC.

• Retail
• 1 - 100 Employee

• Assistant Manager

  • Jun 2014 - Oct 2014

  • Proven track record of maximizing sales, helping in achieving desired goals in sales & wage cost and helping store to consistently remain in top performers • Helped in pushing the sales graph from mere 17% to 59% on not just achieving but exceeding every week • Acted as a strong player to get store 30/30, first ‘A’ in Edmonton area, in Loss Prevention Audit. • Be it checking all the paperwork to policy compliance to prevent shrinkage and losses • Helped and assisted manager in order to keep the store well-staffed, forecasting and remain well-prepared for future business requirements • Conducted regular trainings with manager-in-training and associates to keep everyone updated and on the same page • Assisted in keeping the store up-to-date on visuals, and preparing for visual merchandising • Performing regular checks, inspections, training in regards to Health & Safety of the store



Mosaic Sales Solutions

• United States
• 1 - 100 Employee

• Team Leader - Canadian Tire Financial Services Program

  • Apr 2013 - May 2014

  • Provide coaching to colleagues and new entrants in the company • Provide in-depth knowledge of products and overall sales training • Assessing performance against business requirements and ensuring those reps comply and remain competent in their roles • Aligning with management policies to synchronize them at operational level • To meet deadlines & complete call reports and any other paper work on timely manner • To deliver on targets as per management and organization’s expectations • To build and maintain good relations with store management and representatives • To maintain knowledge of all client products to be a subject matter expert



Dell International Services

• India
• Computer Hardware
• 400 - 500 Employee

• Senior Resolution Expert - North American Processes

  • Dec 2010 - May 2012

  Inbound: • A basic point of contact for customers having complaints, queries and feedbacks. • Solved cross functional customer issues related to issue. • Responsible for handling complex customer problems. • Responsible for maintaining and developing relationships with external and internal clients. Outbound: • Handled the tasks of contributing ideas for developing ongoing process and workflow. • Assigned the tasks of supporting, analyzing and investigating the development of new features in supporting the process – Process development/acceleration. • Conducts research and complies answers for informational request from external customers. • Coordinates with Technical support team and other relevant departments in handling issues (Con-Calls) • Follow-up and track on customer’s inbound enquiries/queries. • Responsible for providing administrative support to customer service team. • Handled the tasks of contributing to other functional responsibilities of the organization.



Guru Multi Solutions Pvt. Ltd. & Guru Immigration & Visa Advisors Pvt Ltd.

• Managing Director & Operations Manager

  • May 2008 - Oct 2010

  BPO & Immigration Companies respectively BPO: • Instrumental in setting up the BPO process/project (Process know-how, working and implementation) • Managed & conducted interviews with the applicants. • Conducted voice modulation, accent & process trainings • Responsible for leading a team of 15 to 20 customer service specialists. • Developed incentives that may help to meet goals. • Provided guidance and feedback on timely manner to achieve their performance goal. • Responsible for directing, evaluating, coaching and feedback to call center personnel.



Gill Khera Hire Purchase Pvt. Ltd., Jalandhar

• Manager- Operations and Sales

  • Aug 2007 - Mar 2008

  • Develop lucrative marketing plans to attract more clientele and promote existing and new financial offers among the clients. • Supervision of middle level accountants and managers. • Contributing to strategic planning, market and competitor research. • Instrumental in introducing identifying and proposing opportunities to improve the efficiency of accounting and finance operations. • Develop lucrative marketing plans to attract more clientele and promote existing and new financial offers among the clients. • Supervision of middle level accountants and managers. • Contributing to strategic planning, market and competitor research. • Instrumental in introducing identifying and proposing opportunities to improve the efficiency of accounting and finance operations.



Zeppelin Infotech Pvt. Ltd

• Customer Sales Associate

  • Jun 2007 - Jul 2007

  Summer Job • Record selling of complex services and solutions. • Development and execution of high impact innovative sales plans. Summer Job • Record selling of complex services and solutions. • Development and execution of high impact innovative sales plans.