Experience

Reach Mobile | ReachNEXT

• Program Manager

  • Apr 2022 - Present



Cognizant

• Uzbekistan
• Education
• 1 - 100 Employee

• Delivery Excellence

  • Aug 2015 - Apr 2022

  • Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance• Managing client expectations by ensuring the delivery of the highest quality service• Experience of working in a multi-vendor environment• Demonstrated ability to work with and support cross-functional project teams• Internal and External Stakeholder Management• Standardized the Production Environment Checklist, Problem and Knowledge Management.

• Vendor Manager

  • Dec 2013 - Aug 2015

  • Interacted as a Point of Contact between Google India, Cognizant Technology and External Vendors.• Supported the Launch of GFoS (Google Feet on Street) Program in India and Acquired 630k+ Businesses through Field Program.• Conceived and Operationalized GFoS Program at a National Level. Directly Coordinated with 35 FTEs, 2 Supervisors and 1 PM.• Key Contact for both Frontend and Backend Processing Teams

• Team Lead - ING Insurance (Now Voya)

  • Aug 2012 - Dec 2013

  • Trained a Team of 17 Members on Auditing Quality Management System, Reporting Non-conformances, and Identifying & Solving Root Causes.• Tracked Team Performances and Highlighted the Areas of Improvements, Facilitated and Imparted Training through Cognizant HR Appraisal Process.• Adherence Process Improvement and Enhanced the overall Operational Efficiency via QC Tools and RCA Methodology.• Monitored End-to-end MIS Processing and Operational Reports across all Departments and Achieved Operational Tasks in Adherence to the Pre-set Standards for Tasks.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Team Lead

  • Apr 2008 - Jul 2012

  • Tracked Process Improvement, Developed and Implemented Quality Management.• Trained a Team of 19 Members on Auditing Quality Management System, Reporting Non-conformances, and Identifying & Solving Root Causes.• Conducted Gap Analysis and Mapped Areas of Improvements, Monitored Process Improvement Projects towards Increasing Efficiency, Productivity and Reducing Timelines.Apr 2008 – Mar 2010: Senior Process Executive• Timely Mapped the Project Deliverables through Validating Insurance Policies.• Monitored the Settlement of Death Claims by Claim Intimation or Notification and Adjudication.• Involved in Tagging various Update Processes Received from Client or Respective Audit (Quality) Department.



Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Subject Matter Expert

  • Jan 2006 - Mar 2008

  • Initiating the Pre-Adjudication process while taking care of Co-ordination of Benefits (COB), ECHS Claims Provider function.• Taking care of claims adjudication particularly Traditional PPO – Medical and Hospitals followed by Medical Bill Review Process. • Initiating the Pre-Adjudication process while taking care of Co-ordination of Benefits (COB), ECHS Claims Provider function.• Taking care of claims adjudication particularly Traditional PPO – Medical and Hospitals followed by Medical Bill Review Process.