Purchase

• Feb 2023 - Present

Senior Customer Service Manager

• Dec 2017 - Jan 2023

KEY ACCOMPLISHMENTS● Achieved the organization's mission by conducting training sessions for all interconnected departments, including sales, sites, order management, complaints for better coordination and support. 20,000 complaints and queries resolved within 2 years of time with customer satisfaction. ● Managed the final sales cycle across all channels by monitoring all CRM /SAP reports, including lead generation, footfall, sales pipelines, opportunities etc.● Improved senior management decision-making approach by developing and submitting weekly, monthly, and quarter business analysis report.● Optimized business productivity and growth by conducting customer’s feedback survey on products and services.Job Responsibilities • Monitoring of all CRM /SAP reports i.e Lead Generation, Footfall, Sales Pipelines, Opportunities etc. • Ensure prompt action on all complaints from customers. • Follow-up of all customer’s orders (Retail+Projects) and timely update to customers by Customer Services Team. • Weekly, Monthly and Quarter Analysis for management review• Training to all interconnected departments (Sales, Sites, Order Management, Complaints) for better coordination and support. Developed process at SAP for better monitoring of complaints and closures. • Footfall Analysis of all showrooms and report to management. • Customers Feedback Survey on Products and Services and report to management. • Preparing Work Flows for better results as per requirement and implementation follow-up. • Social Media Customers Review – Facebook, LinkedIn, Twitter • Sales Campaign through call canter agents to increase sales . • Sales Campaign update / Leads through Whatsapp / Facebook / Instagram • Daily Review of Complaints received from Call Center . • Daily Review of Opportunities Received from Call Center. • Overall Review of Call Center performance. • Online Sales Complaints Review and follow-up. • Online Sales follow-up from Order till delivery. Show less

Quality Audit Manager

• Oct 2015 - Sep 2019

Maximized the impact of quality audits on the efficiency, effectiveness, and value delivered through the Firm's operations. Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Prepared special audit and control reports by collecting, analysing, and summarizing operating information and trends.KEY ACCOMPLISHMENTS● Provided high-quality product offers that foster consumer trust and loyalty.by conducting weekly QA analysis for the Director sales and marketing.● Improved business reputation in customer markets by monitoring all quality issues of sites and products. Show less

Executive Secretary to Director Sales & Marketing

• Dec 2013 - Dec 2017

Developed structured advertising campaign to increase brand recognition, including incentive programs and literature resulting in increased customer base. Maintained high-quality client relationships, through effective communication implementation and service of customer accounts resulting 90% customer retention and satisfaction. Played a strategic role in notifying BOD’s about the progress of sales through the organization of meetings. Handled multiple administration tasks for staff meetings, including compiling agendas, recording minutes, and drafting correspondence based on meeting outcomes.KEY ACCOMPLISHMENTS● Streamlined ongoing business operations by directing and monitoring sales, marketing, product, inventory measures.Key Responsibilities:• Provide support to the Management in delivering strategic objectives.• Provide administrative services including diary management, booking meetings, planning events, organizing travel and preparing travel itineraries, correspondence and prioritizing emails for the Management.• Work closely with the Management and Senior Management Team through regular correspondence, arrange meetings and prepare briefing materials for the Management.• Provide administrative support in the delivery of assignments and initiatives on behalf of the Management office as and when required.• Ensure all correspondence and relevant materials are produced in a timely and accurate manner.• Coordinate departmental reports and documentation for Management Team meetings and other meetings with outside partners (VIP's / Business Leaders etc.).• Coordinate, attend and take minutes for the Management meetings and any other relevant meetings.• Conduct research / analysis as directed by the Management.• Produce reports as and when required.• Follow up on action points from meetings.• Provide administrative support in the follow up and completion of departmental work plans and in implementing organizational projects and programs. Show less

Senior Executive Secretariat

• Oct 2012 - May 2013

JD's related to Secretarial job. Reporting to the owner of the company JD's related to Secretarial job. Reporting to the owner of the company

Executive Secretary to Director Admin and Engineering

• Jan 2012 - Jul 2012

JD's related to Executive Secretary JD's related to Executive Secretary

Executive Secretary to MD&CEO

• Feb 2006 - Jan 2012

Communication with management, staff, suppliers and customers to ensure a pleasant work environment.  Performing various administrative duties including scheduling appointments and meetings, typing, filing, faxing, and answering phones.  Maintain records and file data according to category.  Preparing MS PowerPoint presentations for MD and CEO.  Organizing business travel, itineraries, and accommodation.  Maintaining office supplies.  Utility management (water, diesel, electricity, gas, and telephone).  Coordination with Corporate Communication Department for media coverage of business events.  Coordination with Shared Services Department for timely completion of maintenance works.  Preparation of monthly reports.  Researching business/investment opportunities.  Planning and preparation of work schedules according to budgets and workloads.  Manage administration tasks for staff meetings, including compiling agendas, recording minutes and drafting correspondence based on meeting outcome Travel Arrangements and Visas Processing of US,UK,Schengen,China Follow-ups on projects Arrangements for Board Meetings Show less

Purchase Officer

• Oct 2004 - Dec 2005

JD's related to purchase of factory at Sharjah Airport Free Zone Assisting the Manager as well JD's related to purchase of factory at Sharjah Airport Free Zone Assisting the Manager as well

Inventory Control Officer

• Apr 2002 - Sep 2004

JD's related to inventory JD's related to inventory

Personal Assistant to Director Administration & Coordination

• Dec 2000 - Mar 2002

JD's related to personal assistant JD's related to personal assistant

Personal Assistant to Managing Director

• Oct 1997 - Nov 1999

JD's related to Personal Assistant JD's related to Personal Assistant