Experience

Techfix

• Malaysia
• Computer and Network Security
• 1 - 100 Employee

• Sales Manager

  • Nov 2020 - Present

  Attracting new business through activities such as cold-calling, networking and meeting with potential clients • Organising sales visits • Clarifying customers’ and clients’ requirements and recommending the appropriate products • Negotiating contracts • Maintaining sales records • Making and giving presentations • Attending trade exhibitions, conferences and meetings • Reviewing sales performance • Training. Attracting new business through activities such as cold-calling, networking and meeting with potential clients • Organising sales visits • Clarifying customers’ and clients’ requirements and recommending the appropriate products • Negotiating contracts • Maintaining sales records • Making and giving presentations • Attending trade exhibitions, conferences and meetings • Reviewing sales performance • Training.



Naqsha Private LTD

• Sales Manager

  • Jun 2019 - Sep 2020

  • Enhancing existing revenue streams and recruiting, hiring and developing sales representatives. • Setting sales targets for sales teams and leading sales teams and fostering a sales culture within a team. • Continually assess the sales processes to identify improvements and efficiencies. • Keeping an eye on competitors, managing and ensuring services promised to customers are processed efficiently. • Organizing promotions and address customer or employee issues and drawing conclusions from it. • Organize sales training sessions for employees and rewarding high performing sales staff and mentoring poor performing ones. • Managing advertising and analyzing sales data • Motivate and lead team members and developing sales strategies and collecting customer feedback • Attend relevant sales meetings, functions, conferences, shows or exhibitions. Show less



Al Wafiq Electronics Trading LLC | Channel Partner of du telecom

• Telecommunications
• 1 - 100 Employee

• Team Leader

  • Mar 2017 - May 2019

  As a team leader i am handling a sales team , giving training solving customers end problem As a team leader i am handling a sales team , giving training solving customers end problem



HAOH Commercial Broker LLC (Du Channel Partner)

• Pro, Team Leader

  • Oct 2015 - Mar 2017

  • Attestation of Documents / Yearly renewal of Trade License • Chamber of Commerce / Foreign affairs attestation / Ministry of Justice / notary etc. • Assistance for all government and semi government work. • Processing of employment visa and renewal / Arranging visit visa and extensions to such visas • Processing of Employee Labour and immigration cards • Processing of investor Visa and renewal / Processing of spouse and family visa and renewal • Registration of a new Trade License • Processing of documents from Dubai Municipality and chamber of commerce Duties & Responsibilities Partner & Sales Manager: • Planning and Strategy • Finance and Accounting • Legal • Marketing and Sales • Customer Service • Human Resources • Conclusion Show less



Blitz Prom Commercial Broker LLC (DU Channel Partner)

• Team Leader

  • Sep 2014 - Jul 2015

  • Create an inspiring team environment with an open communication culture. • Set clear team goals / Delegate tasks and set deadlines. • Oversee day-to-day operation / Monitor team performance and report on metrics. • Motivate team members / Discover training needs and provide coaching. • Listen to team members’ feedback and resolve any issues or conflicts. • Recognize high performance and reward accomplishments. • Encourage creativity and risk-taking. • Suggest and organize team building activities. Show less



OPTP

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Shift Manager

  • Nov 2013 - Sep 2014

  • Supervised all in-house aspects of the restaurant, from in-house decorations to menu selection. • Managed different areas of restaurant operations such as customer relations, vendors’ relations and inventory control. • Specialized in training and motivating new staff regarding their work and responsibilities. • Controlled the overall cash flow on a daily basis to meet the weekly expenditures. • Maintained accounting books regarding employee payroll and sales summaries of the restaurant. • Helped in promoting business through social interaction in community events. • Estimated the daily food consumption and placed orders with suppliers accordingly ordered utensils and contacted merchants regarding their supplies on a regular interval. Show less



Al Fazal Restuarant

• Manager

  • Feb 2011 - Oct 2013

  • Supervised Call Center's administrative processes and procedures. • Monitored calls and metrics, provided feedback, coaching, and reporting on data. • Audited, coached, and trained Customer Service Representatives. • Provided feedback and documented accordingly including annual performance reviews. • Participated in the recruiting and interviewing process. • Lead a team of employees and managed assets under their control. • Supervised Call Center's administrative processes and procedures. • Monitored calls and metrics, provided feedback, coaching, and reporting on data. • Audited, coached, and trained Customer Service Representatives. • Provided feedback and documented accordingly including annual performance reviews. • Participated in the recruiting and interviewing process. • Lead a team of employees and managed assets under their control.



Telenor Pakistan (Call Center)

• Team Leader

  • Dec 2008 - Jan 2011

  • Supervised Call Center's administrative processes and procedures. • Monitored calls and metrics, provided feedback, coaching, and reporting on data. • Audited, coached, and trained Customer Service Representatives. • Provided feedback and documented accordingly including annual performance reviews. • Participated in the recruiting and interviewing process. • Lead a team of employees and managed assets under their control. • Supervised Call Center's administrative processes and procedures. • Monitored calls and metrics, provided feedback, coaching, and reporting on data. • Audited, coached, and trained Customer Service Representatives. • Provided feedback and documented accordingly including annual performance reviews. • Participated in the recruiting and interviewing process. • Lead a team of employees and managed assets under their control.



Imperial Hotel

• Belgium

• Hotel Manager

  • Feb 2004 - Oct 2008

  • Hospitality & Culinary Management • Front- & Back-of-House Operations • Budgeting & Cost Controls • Fine Dining/Menu Development • Teambuilding/Training/Supervision • Safety/Sanitation/Quality Controls • Vendor/Inventory Management • Guest Service Excellence • Multi out let Operations • Turnaround Management • Strategic Marketing & Sales • Payroll/P&L Management • Profit & Growth Strategies • Restaurant & Kitchen Design • Hospitality & Culinary Management • Front- & Back-of-House Operations • Budgeting & Cost Controls • Fine Dining/Menu Development • Teambuilding/Training/Supervision • Safety/Sanitation/Quality Controls • Vendor/Inventory Management • Guest Service Excellence • Multi out let Operations • Turnaround Management • Strategic Marketing & Sales • Payroll/P&L Management • Profit & Growth Strategies • Restaurant & Kitchen Design