Experience

REDtone Digital Services

• Pakistan
• Telecommunications
• 1 - 100 Employee

• Head of Department Pre-Sales

  • May 2023 - Present

  Overall leadership to Pre-sales team, support all the sales solutioning's, proposals, provide technical advice, support and strategy to our customers and the Sales Team to deliver continued growth within the business. Overall leadership to Pre-sales team, support all the sales solutioning's, proposals, provide technical advice, support and strategy to our customers and the Sales Team to deliver continued growth within the business.



Helium Communications Pvt Ltd

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Department Pre-Sales & Technology Architecture

  • Jan 2023 - Jun 2023

  * Working with the Head of Technical Operations, this role is responsible for defining and enforcing the ICT Network standards to be applied across the whole of the Helium organization and the associated customer base* Ensuring that processes related to the implementation and support of “The Network” is done in accordance with industry* Develop and maintain a documented road map for the networking products that we support; ensuring that these plans are understood and followed by members of the team* Contribute to the business cases for technology investments* Develop and maintain processes for tracking of maintenance & support contracts; product licensing and budgetary expectations for the following financial year’s network investment* Responsible for reporting on consumption of 3rdparty support credits and likely annual shortfall* Provide advice and prepare strategic reports and briefings for heads of service; associate directors and stakeholders with respect to network issues or developments* Ensure value for money is delivered from the allocated budgets Show less

• Senior Manager Network Operations & Pre-Sales

  • Jun 2016 - Jun 2023

  * Ensuring that the processes are documented, and that these processes are managed in order to effectively deliver the required network performance and availability* Ensure that all networking implementations that we support are secure; reliable; cost effective and fit for purpose* Manage network team staff to ensure coverage for in-hours and out-of hours support is maintained* Work with other team managers to develop mutual understanding of each area and develop methods of cooperation and support to achieve our stated corporate objectives* Responsible for staff management matters* Responsible for an individual’s development on the job and management of their job performance. * Responsible for ensuring that all staff maintain their obligations to mandatory (corporate) training. * Maintain a live report on all team skills and training obligations and completion Show less



Supernet Limited

• Pakistan
• Telecommunications
• 200 - 300 Employee

• Manager Access Networks

  • Jun 2011 - Jun 2016

  • Heading Satellite Operations South Region of Pakistan• Network construction and troubleshooting supports project department.• Responsible for department policy implementation, client servicing, day-to-day complaint handling & watch over engineering and operation department.• Planning new products and expansion as a part of the management consensus for next phase of transition media and advancement with next generation technologies.• International Projects delivered successfully with Cross Departmental coordination.• Technology Auditing for existing framework & Networks / Vendor Selection for Projects• Training Teams and Business Model innovation for VSAT technologies and services• Business Development Converged Services (Metro Dark Fiber, Long Haul Fiber, WIMAX, Telephony, IP Centrex (Hosted VOIP Telephony), VSAT, LDI, International Long Haul Fiber, Managed Services, Managed Capacity Services, Videoconferencing, Project Management)• Have performed various duties as Project Manager & Team Leads positions for deploying networks of numerous possible connection and topologies.• Analysis of satellite communication network design, interpreting the link budgets from the satellite operator and provide a cost effective upgrades where necessary.• Capacity Management over Layer 3 switching and routing with analysis and statistics.• Follow laid up processes and procedures for the operation and maintenance of the VSAT network, recommend changes where necessary.• Lead/manage implementation of new programs and process changes to improve customer retention, and optimize Managed Services operations performance.• Providing trainings and conducting upgrade lectures for engineering staff. • Bandwidth demand Strategy mapping & assessment of modern Business Models in Technology.• Design, develop and implement related Service Level metrics, document related infrastructure strategies and network capacity plans, Networking DR processes for computing systems availability Show less

• Associate Manager Engineering

  • Jun 2008 - Jun 2011

  • Managing staffing levels to balance workflow and meet demand.• Addressing time and attendance issues to maintain order and efficiency.• Maintaining Managed Services operations Service Level as per internal bench marking and client service level agreements.• Daily activities included project management, Technical Writing, Commercial Writing, Technical Drawings & Illustrations, and Presentations, Procedure’s and Planning.• Technical Collaboration for Managed Services with third party services (ISP;s, Data Network Operators, Undersea Cable Operators, International Carriers, DSL Operators)• Videoconferencing Solution Project for connectivity with 46 Locations Multi-conferencing Solution converged to central Nerve Center over Wireless Metropolitan Area Network• Maintenance and update of equipment performance records, international traffic records, tools, spare electronic components, modules and test equipment.• Day-to-day operations management of key issues impacting performance and customer service.• Work with Authority to identify and develop new methods and processes to improve the service to the customer in any matters which may be handled through the Managed Services.• Ensuring high service levels. • Provision of objective feedback to the Managers on the basis of results. Show less

• Senior Network Engineer

  • Apr 2007 - Jun 2008

  • Supervise and provide Support during the Installation, implementation and maintenance of VSAT and Radio (WAN) links.• Monitor Network Traffic and Optimize Network Performance.• Establish and maintain relationship with clients.• Perform Data Backup and disaster recovery plan.• Involved in site surveys, link budgeting, network planning and designing, on-site installation, configurations and commissioning of country –wide network for different banks, Multinationals, ISP, and oil fields based on different kinds of radio and SCPC VSAT (Ku-band and C-band) links using different wireless equipments.• Provide problem solving services to the WAN network users.• Maintain and update records of all clients.• Responsible for regular operations and maintenance activities of VSAT and Radio networks Show less



Visiting Lecturer

• Visiting Lecturer

  • Jan 2001 - Dec 2012

  Courses so far delivered: - Satellite Communication - Linear Algebra - Introduction to Computers - Optical Networks - Transmission Systems & Mediums - Telecommunication Networks - GSM Architecture - Calculus - Fiber Optics - 3G Networks - Transmission Engineering - RF Networks - Computer Networks - Mobile Communication Courses so far delivered: - Satellite Communication - Linear Algebra - Introduction to Computers - Optical Networks - Transmission Systems & Mediums - Telecommunication Networks - GSM Architecture - Calculus - Fiber Optics - 3G Networks - Transmission Engineering - RF Networks - Computer Networks - Mobile Communication



Tera Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Operations & Projects

  • Apr 2009 - Nov 2012

  Managing over all business operations of the company Managing over all business operations of the company



DawnNews

• Pakistan
• Broadcast Media Production and Distribution
• 200 - 300 Employee

• Sr. Uplink Engineer

  • Nov 2006 - Apr 2007

  • Performing all Technical issues with MCR & PCR Department • Responsible for TV up linking • Intercity connectivity over MPEG 4 • Digital Satellite News Gathering (DSNG) development and maintenance • Design, Development, and implementation of complete computer Network • Defining connectivity routes over Cisco routers and switches using VPN GRE tunnels • Perform programming, integration tests and evaluation of new equipment in workshop before deploying onto the network producing detailed reports for management. • Coordinate calibration and repair of test equipment for the department. • Support, configure, monitor, and optimize Network performance to satisfy increasing network traffic demands, growing application complexity, and high-availability requirements of identified critical internet, electronic and voice products and services. Show less

• Network Engineer

  • Jun 2005 - Oct 2006

  • Primary responsibility for daily operational activities. • Network engineering support in the Field Engineering department. • Network construction and troubleshooting supports project department. • Ensure high availability for satellite by regularly checking and logging equipment parameters • Responsibility for client servicing and day-to-day complaint handling. • Design, implement and optimize Network Management System (NMS) using SNMPc software to provide an up-to-date equipment performance trends and records for analysis and as well make available information to the KPI department. • Implement satellite upgrades; frequency/transponder related changes; site relocations performing the required site surveys and installation of VSAT stations • Evaluate communication hardware and software and troubleshoot all network related problems. • Monitors network security, performance, maintains system logs and schedule network maintenance as required. • Provide 24-hour on-call support. • Installation, commissioning and maintenance of C and Ku-band satellite systems including TWTA, SSPA’s, LNBs, satellite modems as well as perform station verification and testing using spectrum analyzer, E1 tester, Noise generator, frequency counter and power meter. • Evaluate and install computer hardware, system software. • Maintain and troubleshoot the use of local area network (LAN) and computer workstation to the internet and peripheral equipment. • Provide problem solving services to network user and clients. • Maintain and update the records of system site. Show less



BUITEMS

• Pakistan
• Semiconductor Manufacturing
• 200 - 300 Employee

• Network Administrator

  • Feb 2004 - Jun 2005

  • Administrator Computer Networks & Data Security/Recovery Manager. • Management and system support for over 650client system each site network in two different location campuses. • Maintenance of DRS, IVS, SCS systems & operating a home based ISP. • Maintaining and Handling Proxy & Mail, Web & Bridging Servers. • Development & Deploying of RAS & AAA servers. • Network planning in accordance of client’s requirements. LAN implementation. • Installation and implementation of Windows server (DNS, DCHP) • Termination of UTP, Telephone and coaxial cables. • Designing wired and wireless networks such as point to point links and point to multi-point links. • Installation and configuration of Cisco, 3Com switches and routers • Analyze and study the reason that caused a specific failure and recommend future solutions to avoid reoccurrences of issues • Define critical points of the network and recommend the best way in designing it to prevent future failure. * Installs and maintains networking equipment such as switches, routers, firewalls and proxy devices. • Teaching of various systems engineering subjects inclusive: - Linear Algebra - Introduction to Computers - Satellite Communication - Optical Networks - Transmission Systems & Mediums - Telecommunication Networks - GSM Architecture - Calculus - CAD - Cisco - Microsoft Products Show less



Sara International

• India
• International Trade and Development
• 1 - 100 Employee

• Network Engineer

  • Jul 1999 - Feb 2004

  • Administrator Computer Networks & Data Security/Recovery Manager. • Support for more than 80 Computer Systems in Win2k server/professional, XP professional, NT4 workstations & win98 environment. • Hardware expertise for repairing computer systems & trouble shooting network problems. Implementing Data Security & Recovering Management with Maintaining and Handling ISA & Exchange Servers. • Thorough knowledge of TCP/IP, DHCP, WINS, DNS, SMTP, SNMP, SNTP. • Experience with installation and maintenance of UTP Ethernet cabling. • Installs and maintains network cabling, Maintains inventory of networking equipment, and maintenance logs. • Creates baseline performance levels. Identifies messages related to unusual network activity. • Uses cable diagnostic tools as directed to test and verify proper cable transmission. • Install, configure, and support all local area network (LAN), wide area network (WAN) hardware, and Internet/Intranet systems and all segments of the network systems. • Maintain network hardware on remote sites foot Ethernet connectivity to the network. • Proficient in CISCO Routers / Switches, Network Protocols including TCP/IP and wiring systems (fiber/copper). Show less