Senior Solutions Architect

• Jun 2021 - Present

Solution Architect

• Aug 2019 - Jun 2021

• Define, at an architectural and design level of detail, technical solutions aligned with the client’s business problems. • Communicate complex technical solutions to clients. • Assist the Sales Account Managers with scoping and planning complex service engagements typically involving Orchestration, Discovery or Platform plays. • Build POV (Proof Of Value) solutions in demo instances for proposed solutions in context of a services engagement sale. • Work with Pre-Sales Solution Consultants/Architects on new business to understand and provide continuity for POV work into ServiceNow Professional Services. • Maintain expert knowledge of the ServiceNow platform. • Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources available. • Help mentor new Technical Consultants. • Perform research into technology partner or other vendor solutions in context of client requirements for integration. • Provide hands on assistance with the detailed design and implementation phases of select engagements. • Demonstrate technical leadership on ServiceNow engagements with customers. • Oversee aspects of project life cycle, from initial kick-off through requirements analysis, design and implementation phases for projects within the technology consulting area • Assist delivery teams with resolving critical path technical issues, challenges. Show less

Solution Architect/Development Manager

• Jul 2017 - Jul 2019

• Requirement Elicitation, RFP and Client Engagement • Solution design and implementation • Presales • Project Management • Software development • Consulting services on ServiceNow platform • Digital Transformation • Requirement Elicitation, RFP and Client Engagement • Solution design and implementation • Presales • Project Management • Software development • Consulting services on ServiceNow platform • Digital Transformation

Senior Consultant/Solutions Architect

• Dec 2014 - Jul 2019

• Identifying Opportunities for Improvement (OFI) in the ITSM processes • Project Management • Software development • Custom App on ServiceNow platform • ServiceNow Implementation • Transitioning and Training for Continuous improvements • Identifying Opportunities for Improvement (OFI) in the ITSM processes • Project Management • Software development • Custom App on ServiceNow platform • ServiceNow Implementation • Transitioning and Training for Continuous improvements

System Analyst/Development Manager

• Apr 2013 - Sep 2017

• Managing the IT infrastructure, IT service and operations management • Incident and Issue management , manage critical high and live issues ensuring restoration of services in agreed SLA • Consulting services on ServiceNow (ITSM) platform • Development and management of website and applications • Research and analysis of various IT related products • Technical consultation for the team • Presales activity and demos • Managing the IT infrastructure, IT service and operations management • Incident and Issue management , manage critical high and live issues ensuring restoration of services in agreed SLA • Consulting services on ServiceNow (ITSM) platform • Development and management of website and applications • Research and analysis of various IT related products • Technical consultation for the team • Presales activity and demos

Solution Architect

• Jun 2009 - Feb 2013

• Solution design and implementation • Software development and coding in Microsoft Technology • Presales activity for Microsoft Dynamics CRM and software • Demos of CRM and software to the client • Creating project Charter • Understanding and implementing client requirement • Understanding Fit Gap, analysis and implementing • Coordinate with development team and take active participation in the development of the custom modules • Implementation of CRM and software and provide training Show less

Project Lead

• Apr 2004 - Jun 2009

• Joined as developer and raised to project lead • Solution design of software and product design • Creating functional and technical design document • Understanding client requirement and implementing in the product and solution as a prototype model and agile model • Development and coding of product and solution • Implementation and training of the solution and products. • Presales activities and clients demos • Joined as developer and raised to project lead • Solution design of software and product design • Creating functional and technical design document • Understanding client requirement and implementing in the product and solution as a prototype model and agile model • Development and coding of product and solution • Implementation and training of the solution and products. • Presales activities and clients demos

Software Developer

• Aug 2002 - Jul 2004

• Understanding functional and technical design document • Implementing the requirement in the software • Development and Coding • Demos to the Client • Understanding functional and technical design document • Implementing the requirement in the software • Development and Coding • Demos to the Client