Experience

ePsolutions, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Development Intern

  • Sep 2021 - Present

  My role is to manage customers’ tickets through our online system, Zendesk, either marking those tickets as solved or alerting senior employees about a certain problem. • Used SQL queries and Windows Powershell to troubleshoot production issues and resolve them. • Used Trello was used to keep track of daily tasks and monitoring duties. My role is to manage customers’ tickets through our online system, Zendesk, either marking those tickets as solved or alerting senior employees about a certain problem. • Used SQL queries and Windows Powershell to troubleshoot production issues and resolve them. • Used Trello was used to keep track of daily tasks and monitoring duties.



Town of Flower Mound

• United States
• Government Administration
• 100 - 200 Employee

• Front Desk Staff

  • Aug 2020 - May 2022

  As a part-time employee at the Flower Mound Community Activity Center, my job was to answer phone calls regarding customer service/recreational activities, register customers for memberships, and oversee the building during open hours. As a part-time employee at the Flower Mound Community Activity Center, my job was to answer phone calls regarding customer service/recreational activities, register customers for memberships, and oversee the building during open hours.