Harinder Singh Jaura
Director, Customer Success and Services at VWO- Claim this Profile
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Bio
Venus Kaur Duggal
Harinder is truly great at work. You give him a problem statement and he will be able to suggest out-of-the-box solutions in almost no time. His thinking ability and the strategic approach towards problem-solving are incredible. Not only this, Harinder is great at leading teams and maintains a positive work environment. I have worked with Harinder on a couple of projects and it feels great to work with an individual like him who demonstrates an excellent commitment to his job and is really quick with getting the work done in a high-quality manner. Most importantly, he is also an expert in the field of Conversion Rate Optimization and I have myself seen him set up CRO services at Wingify and make it one of the powerful revenue-generating arms of the organization. I undoubtedly recommend Harinder as an expert in the field of Conversion Rate Optimization, effectively building and leading teams, and driving strategic leadership initiatives.
Whitney Pye
I've had the pleasure to work with Harinder and his team at VWO for multiple years now. He has been extremely professional and I truly feel he is an extension of our team and has our best efforts and budget restrictions in mind. Not only is he great to work with, but he and his team have delivered consistent results.
Venus Kaur Duggal
Harinder is truly great at work. You give him a problem statement and he will be able to suggest out-of-the-box solutions in almost no time. His thinking ability and the strategic approach towards problem-solving are incredible. Not only this, Harinder is great at leading teams and maintains a positive work environment. I have worked with Harinder on a couple of projects and it feels great to work with an individual like him who demonstrates an excellent commitment to his job and is really quick with getting the work done in a high-quality manner. Most importantly, he is also an expert in the field of Conversion Rate Optimization and I have myself seen him set up CRO services at Wingify and make it one of the powerful revenue-generating arms of the organization. I undoubtedly recommend Harinder as an expert in the field of Conversion Rate Optimization, effectively building and leading teams, and driving strategic leadership initiatives.
Whitney Pye
I've had the pleasure to work with Harinder and his team at VWO for multiple years now. He has been extremely professional and I truly feel he is an extension of our team and has our best efforts and budget restrictions in mind. Not only is he great to work with, but he and his team have delivered consistent results.
Venus Kaur Duggal
Harinder is truly great at work. You give him a problem statement and he will be able to suggest out-of-the-box solutions in almost no time. His thinking ability and the strategic approach towards problem-solving are incredible. Not only this, Harinder is great at leading teams and maintains a positive work environment. I have worked with Harinder on a couple of projects and it feels great to work with an individual like him who demonstrates an excellent commitment to his job and is really quick with getting the work done in a high-quality manner. Most importantly, he is also an expert in the field of Conversion Rate Optimization and I have myself seen him set up CRO services at Wingify and make it one of the powerful revenue-generating arms of the organization. I undoubtedly recommend Harinder as an expert in the field of Conversion Rate Optimization, effectively building and leading teams, and driving strategic leadership initiatives.
Whitney Pye
I've had the pleasure to work with Harinder and his team at VWO for multiple years now. He has been extremely professional and I truly feel he is an extension of our team and has our best efforts and budget restrictions in mind. Not only is he great to work with, but he and his team have delivered consistent results.
Venus Kaur Duggal
Harinder is truly great at work. You give him a problem statement and he will be able to suggest out-of-the-box solutions in almost no time. His thinking ability and the strategic approach towards problem-solving are incredible. Not only this, Harinder is great at leading teams and maintains a positive work environment. I have worked with Harinder on a couple of projects and it feels great to work with an individual like him who demonstrates an excellent commitment to his job and is really quick with getting the work done in a high-quality manner. Most importantly, he is also an expert in the field of Conversion Rate Optimization and I have myself seen him set up CRO services at Wingify and make it one of the powerful revenue-generating arms of the organization. I undoubtedly recommend Harinder as an expert in the field of Conversion Rate Optimization, effectively building and leading teams, and driving strategic leadership initiatives.
Whitney Pye
I've had the pleasure to work with Harinder and his team at VWO for multiple years now. He has been extremely professional and I truly feel he is an extension of our team and has our best efforts and budget restrictions in mind. Not only is he great to work with, but he and his team have delivered consistent results.
Experience
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VWO
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India
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Technology, Information and Internet
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100 - 200 Employee
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Director, Customer Success and Services
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May 2023 - Present
Responsible for - Developing and implementing customer success strategies focusing on value generation, delivery, and realization to ensure better adoption. - Designing the Onboarding and Adoption processes focusing on understanding customers' business to ensure our efforts are aligned, and success can be delivered in a fast paced manner. - Redefining how customer success is done and moving the entire focus of the CSM team to value-driven thought-process and activities. -… Show more Responsible for - Developing and implementing customer success strategies focusing on value generation, delivery, and realization to ensure better adoption. - Designing the Onboarding and Adoption processes focusing on understanding customers' business to ensure our efforts are aligned, and success can be delivered in a fast paced manner. - Redefining how customer success is done and moving the entire focus of the CSM team to value-driven thought-process and activities. - Building processes to get better clarity into customers' plans through collaborating on success plans and roadmaps. - Collaborating with other departments to ensure that the company's strategy and product roadmap is aligned with customer needs and expectations, resulting in value generation and customer success. - Scaling and managing the Customer Success and Services team with a focus on solving business problems through experimentation and constant optimization. - Focusing on Retention numbers (Gross and Net) to ensure the growth of the business.
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Director, VWO Professional Services & CSM Growth
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Oct 2021 - May 2023
Head - VWO Professional Services: - Laid the foundation of the Professional Services team at VWO - Hired, trained, and established a complete team & successfully made services a revenue-generating and profitable function. - Responsible for managing and scaling the global Professional Services team to deliver CRO Services to clients across industries. - Worked on Packaging, Scoping, and Pricing of the Conversion Rate Optimization Services at VWO. - Designed processes for… Show more Head - VWO Professional Services: - Laid the foundation of the Professional Services team at VWO - Hired, trained, and established a complete team & successfully made services a revenue-generating and profitable function. - Responsible for managing and scaling the global Professional Services team to deliver CRO Services to clients across industries. - Worked on Packaging, Scoping, and Pricing of the Conversion Rate Optimization Services at VWO. - Designed processes for cross-team collaboration at function and organization levels. - Leading multiple teams comprising of CRO Consultants, Developers, and Quality Assurance people. - Mentoring the team to build CRO strategies using both qualitative and quantitative data sources. Leading CSM Growth: - Took initiates with the CSM team to generate and deliver value from VWO using different retention and usage techniques. - Improved the Dollar Retention Rates to an all-time high. - Improved adoption of the product and improved the NSM for the organization. - Redesigned the Customer Onboarding flow. - Introduced a new CSM Platform to ensure better playbooks are created and adopted to provide a uniform experience to the customer. - Introduced various interventions (NPS, Retention Playbooks, Risk Analysis, Usage triggers, etc) to be executed by CSMs during the customer lifecycle for better adoption and retention of the customer base.
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Associate Director, CRO Professional Services
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Oct 2019 - Oct 2021
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Sr. Manager, VWO Services (CRO Specialist)
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Oct 2018 - Oct 2019
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Manager, VWO Services
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Jun 2018 - Oct 2018
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Sr. Optimization Consultant (CRO Specialist)
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Oct 2017 - Jun 2018
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Optimisation Consultant (Conversion Rate Optimisation Specialist)
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Oct 2016 - Oct 2017
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Technical Services Manager and Enterprise Pre-Sales Consultant
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Apr 2015 - Oct 2016
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Product Analyst
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Apr 2014 - Apr 2015
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Technical Analyst
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Apr 2013 - Apr 2014
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Research Trainee
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Jan 2013 - Apr 2013
Research on CBIR Research on CBIR
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Education
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2010 - 2013
Punjab Technical University
Master of Computer Applications (M.C.A.), Information Technology -
2007 - 2010
A Pee Jay college of fine arts
Bachelor of Computer Application, Information Technology
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