Real Estate Representative

• Apr 2022 - Present

Real Estate Agent

• Apr 2020 - Present

Customer Service Manager

• Oct 2016 - Present

In this position I support the management team in the coordination of daily front-end activities, including the training and development of new associates. At the same time, I provide oversight to the coordination of breaks amongst front-end associates and maintain adequate quantities of clean, quality shopping carts for customer use. I was promoted to this position after serving six months as a customer service representative. In that role, I administered all customer transactions; processed Western Union transfers, and prepared money orders. I also worked diligently to promote store’s business objectives and used available technology to enhance knowledge of store inventory. Upper management continually commended me for my ability to respond promptly to customer inquiries and resolved their issue with tenacity. Some of my Key Accomplishments in this role include: • Communicating effectively with management and sales floor associated to optimize the workflow and shift transitions. • Being entrusted to balance all cash registers and podium. • Demonstrating exceptional capacity for flexibility by covering extra shifts when needed. • Motivating cashiers to process record amounts of credit card applications. • Receiving the bronze medal for selling credit cards. • Being promoted to manager position in just six months’ time. • Remaining calm and tactful even when dealing with the most escalated of customers. Show less

Customer Service Representative

• Jan 2019 - Apr 2019

In this position, I register new customers quickly and efficiently by using KYC. In addition, I promote all products and services such master card, check cashing, and loan term loans by listening and investigating clients unique needs. I successfully reconcile cash float at the completion of shift and electrically deposit checks through bank portal. I also prepare collection files and assist in the collection process by making collection calls. Furthermore, I have strong knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction. Finally, I have expertise in selling and receiving cash for / from another staff member and record properly and enter into the Point of Sale system and transferring money through Western Union. Show less