Experience

MySyara

• United Arab Emirates
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Operations Executive

  • Dec 2021 - Present

  • Managing the day-to-day car wash operations on the app (300+ on-demand orders daily), ensuring that everything runs dexterously.• Contributing to operations information by developing and implementing operational strategies to improve the app's performance, user experience and process-flow.• Collaborating with cross-functional teams, including product, marketing, customer support and finance to ensure alignment and drive success.• Ensuring that customer inquiries and issues are addressed promptly and resolved to their satisfaction.• Managing vendor relationships, fleet maintenance and reducing operational costs.• Monitoring and reporting on key performance indicators to stakeholders, identifying areas for improvement and implementing solutions to address them.• Hiring, training, and supervising operations team members, providing coaching and feedback to drive performance. Show less

• Operations Executive

  • Nov 2020 - Dec 2021

  • Responsible for contributing operations information and recommendations to process plans and reviews, preparing and completing action plans, implementing productivity, quality, customer-service standards, and resolving problems.• Responsible for handling the entire operations, including on-demand orders, revenue growth, and process improvements.• Responsible for fleet maintenance and reducing operational costs.• Possessing excellent product knowledge and planning training and standardization of service delivery. Show less



SKKYN - THE CAR SHINE APP

• United Arab Emirates
• Motor Vehicle Manufacturing

• Operations Executive

  • Sep 2018 - Oct 2020

  • Manage the car wash operations involving assigning and monitoring orders, transportation and stock control. • Interacting with customers to ensure they have a desirable and shareable experience, handling escalations, conducting customer satisfaction surveys to understand what areas of the company's services need improvements. • Curating streamlined email and social media communication mediums for offers, updates and more. • Manage the car wash operations involving assigning and monitoring orders, transportation and stock control. • Interacting with customers to ensure they have a desirable and shareable experience, handling escalations, conducting customer satisfaction surveys to understand what areas of the company's services need improvements. • Curating streamlined email and social media communication mediums for offers, updates and more.



EKK INFRASTRUCTURE LTD

• India
• Civil Engineering
• 100 - 200 Employee

• Office Administrator

  • Jul 2017 - Aug 2018

  • Act as the primary liaison between the company, staff, and office building management by providing information, answering questions, and responding to requests. • Perform clerical duties, including ordering equipment, office supplies, and other necessary inventory. • Maintain contact with clients, follow up on requirements, and convert customer inquiries into sales. • Act as the primary liaison between the company, staff, and office building management by providing information, answering questions, and responding to requests. • Perform clerical duties, including ordering equipment, office supplies, and other necessary inventory. • Maintain contact with clients, follow up on requirements, and convert customer inquiries into sales.