Experience

Bestinet Sdn Bhd

• Malaysia
• Computer Networking
• 100 - 200 Employee

• Head Of Government And Public Relations

  • Jan 2018 - Present

  • Liaise with Immigration Officer and Bahagian Teknologi Dan Maklumat Rekod (BTMR) for any issue by Operation Team regarding employer.• Handling Reports (Ticket) and to ensure ALL issue raise by employer or agencies are solved in order.• Handling Corporate Account / Malaysia Association M.C.A and solve their issue related to FWCMS System.• Liaise with Kementerian Dalam Negeri and Embassy for any issue by Operation Team regarding FWCMS System and employer.• Handling Reports or ticket for statistic eVDR to be send to Embassy by monthly and yearly.• Handling all communication such email / letter between Kementerian Dalam Negeri, Embassy/High Commission, Kementerian Sumber Manusia and Jabatan Tenaga Kerja.• Handling all Association’s at source country such as Medical Center and recruitment agent.• Support Kementerian Kesihatan Malaysia (KKM) and CPRC team for eCOVID19 system nationwide for troubleshoot and problem facing by the user. Show less

• One Stop Centre Manager

  • Jan 2014 - Jan 2018

  ◾Managing and leading a whole team of Customer Services staff at regional and branch level.◾Handling face-to-face enquiries from customers and more complex enquiries and complaints.◾Ensure accurate data and records on daily basis as part of communications tracker with customers.◾Analyzing key management information to see how well the staff performed and customers are being served.◾Keeping up to date with developments in customer service and provide end to end solution for better customer experience.◾Helping to develop and implement a customer service policy for the respective branches.◾Evaluate and finding ways to measure customer satisfaction and improve services experience Show less