Sales Associate

• Sep 2022 - Present

Greet each customer warmly and provide excellent customer service through the entirety of their salon visit. Promptly resolve clients concerns as they arise. Maintain effective communication with co-workers, management, and customers at all times. Take new customers on a tour of the facility. Educate customers and fellow staff professionally and with kindness on the products and services offered and provide recommendations. Utilize Mindbody to schedule appointments, organize client information, as well as all services in and out of use. Manage and update clients’ accounts accurately and efficiently. Stay knowledgeable on all current sales and promotions. Maintain front desk organization and cleanliness. Upsell current services and products while ensuring customer needs are met. Show less

Disney College Progam

• Jan 2022 - Jul 2022

Performed exceptional customer service to hundreds of guests everyday and creating "magical moments" they can forever remember Responsible for ensuring guest satisfaction by giving prompt, friendly, and knowledgeable information Exhibited professional sales skills, developed connections with guests, evolved personal sale strategies, upsold, and consistently reached sales goals Maintain merchandise presentation and stocking Demonstrate the "Five Keys" of customer service: Safety, Courtesy, Inclusion, Show, and Efficiency Show less

Server

• Nov 2021 - Jan 2022

Server/Counter Server

• Feb 2021 - Nov 2021

• Familiarize guests with menu and daily specials • Provide an excellent dining experience • Accurately take food and drink orders • Serve customers in a timely, professional manner • Perform amazing customer service • Direct customers to meal add-ons and specialty drinks of perceived value to increase sales. • Keep up with fast paced work conditions • Familiarize guests with menu and daily specials • Provide an excellent dining experience • Accurately take food and drink orders • Serve customers in a timely, professional manner • Perform amazing customer service • Direct customers to meal add-ons and specialty drinks of perceived value to increase sales. • Keep up with fast paced work conditions

Salon Sales Consultant

• Jun 2020 - Feb 2021

● Greets and services members in friendly and professional manner ● Displays and explains all tanning/spa services and products ● Answers and transfers phone calls in timely and professional manner ● Schedules appointments for members ● Processes member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments ● Meets weekly sales goal expectations ● Ensures and maintains overall cleanliness of salon ● Cleaning tanning beds and spa services in timely manner Show less

Server/Cashier

• Jun 2019 - Apr 2020

● Always provide excellent customer service. ● Prepare yogurt flavors according to assigned flavors of day. ● Breakdown and sanitize yogurt machine. ● Set up and maintain clean, sanitary, safe, and secure working area. ● Clean and replenish service area and dishwashing areas after closing. ● Including, sweeping, mopping, covering toppings, and sanitizing. ● Always provide excellent customer service. ● Prepare yogurt flavors according to assigned flavors of day. ● Breakdown and sanitize yogurt machine. ● Set up and maintain clean, sanitary, safe, and secure working area. ● Clean and replenish service area and dishwashing areas after closing. ● Including, sweeping, mopping, covering toppings, and sanitizing.

Student Lead

• Apr 2016 - Dec 2019

● Always provide excellent customer service. ● Prepare food according to instructions. ● Follow proper food handling techniques. ● Maintain clean, sanitary, safe, and secure working area. ● Set up service/preparation areas as assigned. ● Clean and replenish service/preparation areas, dining room, and dishwashing areas during and after service. ● Always provide excellent customer service. ● Prepare food according to instructions. ● Follow proper food handling techniques. ● Maintain clean, sanitary, safe, and secure working area. ● Set up service/preparation areas as assigned. ● Clean and replenish service/preparation areas, dining room, and dishwashing areas during and after service.

Food Runner/Expo/Host

• Jun 2018 - Sep 2018

● Assist Food Server in serving to guests. ● Carry plated food on trays and serving to guests. ● Keep up with very fast paced work conditions. ● Ensure correct food is going to correct table. ● Follows proper food handling techniques. ● Sets up service/preparation areas as assigned. ● Answer phone calls to make reservations and effectively assign tables. ● Assist Food Server in serving to guests. ● Carry plated food on trays and serving to guests. ● Keep up with very fast paced work conditions. ● Ensure correct food is going to correct table. ● Follows proper food handling techniques. ● Sets up service/preparation areas as assigned. ● Answer phone calls to make reservations and effectively assign tables.

Retail Cashier

• Jun 2016 - Dec 2016

● Responsible for taking money in form of cash, check, or credit card from patrons. ● Efficiently scan items, provide change, balance drawers, and process card transactions. ● Help customer make selections by building customer confidence; Offer suggestions and opinions. ● Performed various opening and closing duties on daily basis. ● Responsible for taking money in form of cash, check, or credit card from patrons. ● Efficiently scan items, provide change, balance drawers, and process card transactions. ● Help customer make selections by building customer confidence; Offer suggestions and opinions. ● Performed various opening and closing duties on daily basis.

Event Staff

• Feb 2014 - Mar 2016

• Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet • Carrying plates of food on trays and serving guests • Keep glasses filled, remove each round of plates and replenish utensils • Performing cleaning tasks and breakdown of service • Maintain high standards of safety and cleanliness • Adhere to grooming and appearance standards • Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet • Carrying plates of food on trays and serving guests • Keep glasses filled, remove each round of plates and replenish utensils • Performing cleaning tasks and breakdown of service • Maintain high standards of safety and cleanliness • Adhere to grooming and appearance standards