hardik sharma
Customer Service Representative at OpsTalent- Claim this Profile
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Bio
Credentials
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Economics and International Business
IBMI | International Business Management Institute, BerlinApr, 2023- Sep, 2024 -
Essential Management Skills
IBMI | International Business Management Institute, BerlinApr, 2023- Sep, 2024 -
Finance and Accounting
IBMI | International Business Management Institute, BerlinApr, 2023- Sep, 2024 -
Human Resource Management
IBMI | International Business Management Institute, BerlinApr, 2023- Sep, 2024 -
Marketing and Communications
IBMI | International Business Management Institute, BerlinApr, 2023- Sep, 2024 -
Mini-MBA
IBMI | International Business Management Institute, BerlinApr, 2023- Sep, 2024 -
Strategy and Operations
IBMI | International Business Management Institute, BerlinApr, 2023- Sep, 2024 -
The Fundamentals of Digital Marketing
Google Digital Academy (Skillshop)Apr, 2023- Sep, 2024 -
Google Analytics for Beginners
Google Analytics AcademyApr, 2023- Sep, 2024 -
Advanced Google Analytics
Google Analytics by LiontechApr, 2023- Sep, 2024
Experience
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OpsTalent
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Poland
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Customer Service Representative
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Nov 2021 - Present
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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McDonald's
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1 - 100 Employee
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Food Service Worker
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Nov 2019 - Feb 2020
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Education
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2022 - 2025
University of Wroclaw
Bachelor of Business Administration - BBA, Business Administration and Management, General
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