Hardev Singh Luggani
Manager | Service and Support at G42- Claim this Profile
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Bio
Manju Maratha
Hardev joined our team as the G42 Operations Duty manager (TOC) for one the biggest events in Dubai : Expo 2020. Right from setting up the TOC to leading and managing the support team he showed exemplary leadership. With all the challenges and reported system/ infrastructure issues he ensured that he & his team managed the resolution within the timelines. What actually stood out was his superior stake holder management with multiple authorities and his ability to work under pressure and deliver stellar results. His calm demeanor and ability to simplify complex problems won him a lot of respect from the customers. With him at the helm of leading and managing the Expo2020 support, we were confident of our systems & people being in the right hands. A thorough gentleman and a true asset to any organization !!
Salim Haneefa, PMP
I recall the hectic 180 days we spent at the Technical Operations Centre (TOC) within the Expo EOC. One of a lifetime event and achievement. Hardev was leading and coordinating the teams from G42 for the public realm security system infrastructure and services. He has provided leadership and decision support for multi-partner integrated services transition and managed major incidents, changes and issues. Thanks to his unique way of dealing with the situations, he was retained to support the post event activities where he managed part-decommissioning, service-support and transition of retained security infrastructure. Always found him to be cool and smiling even while working under pressure. A gentleman with a good heart and great care for the fellow beings. I wish him all the best in his future endeavors.
Manju Maratha
Hardev joined our team as the G42 Operations Duty manager (TOC) for one the biggest events in Dubai : Expo 2020. Right from setting up the TOC to leading and managing the support team he showed exemplary leadership. With all the challenges and reported system/ infrastructure issues he ensured that he & his team managed the resolution within the timelines. What actually stood out was his superior stake holder management with multiple authorities and his ability to work under pressure and deliver stellar results. His calm demeanor and ability to simplify complex problems won him a lot of respect from the customers. With him at the helm of leading and managing the Expo2020 support, we were confident of our systems & people being in the right hands. A thorough gentleman and a true asset to any organization !!
Salim Haneefa, PMP
I recall the hectic 180 days we spent at the Technical Operations Centre (TOC) within the Expo EOC. One of a lifetime event and achievement. Hardev was leading and coordinating the teams from G42 for the public realm security system infrastructure and services. He has provided leadership and decision support for multi-partner integrated services transition and managed major incidents, changes and issues. Thanks to his unique way of dealing with the situations, he was retained to support the post event activities where he managed part-decommissioning, service-support and transition of retained security infrastructure. Always found him to be cool and smiling even while working under pressure. A gentleman with a good heart and great care for the fellow beings. I wish him all the best in his future endeavors.
Manju Maratha
Hardev joined our team as the G42 Operations Duty manager (TOC) for one the biggest events in Dubai : Expo 2020. Right from setting up the TOC to leading and managing the support team he showed exemplary leadership. With all the challenges and reported system/ infrastructure issues he ensured that he & his team managed the resolution within the timelines. What actually stood out was his superior stake holder management with multiple authorities and his ability to work under pressure and deliver stellar results. His calm demeanor and ability to simplify complex problems won him a lot of respect from the customers. With him at the helm of leading and managing the Expo2020 support, we were confident of our systems & people being in the right hands. A thorough gentleman and a true asset to any organization !!
Salim Haneefa, PMP
I recall the hectic 180 days we spent at the Technical Operations Centre (TOC) within the Expo EOC. One of a lifetime event and achievement. Hardev was leading and coordinating the teams from G42 for the public realm security system infrastructure and services. He has provided leadership and decision support for multi-partner integrated services transition and managed major incidents, changes and issues. Thanks to his unique way of dealing with the situations, he was retained to support the post event activities where he managed part-decommissioning, service-support and transition of retained security infrastructure. Always found him to be cool and smiling even while working under pressure. A gentleman with a good heart and great care for the fellow beings. I wish him all the best in his future endeavors.
Manju Maratha
Hardev joined our team as the G42 Operations Duty manager (TOC) for one the biggest events in Dubai : Expo 2020. Right from setting up the TOC to leading and managing the support team he showed exemplary leadership. With all the challenges and reported system/ infrastructure issues he ensured that he & his team managed the resolution within the timelines. What actually stood out was his superior stake holder management with multiple authorities and his ability to work under pressure and deliver stellar results. His calm demeanor and ability to simplify complex problems won him a lot of respect from the customers. With him at the helm of leading and managing the Expo2020 support, we were confident of our systems & people being in the right hands. A thorough gentleman and a true asset to any organization !!
Salim Haneefa, PMP
I recall the hectic 180 days we spent at the Technical Operations Centre (TOC) within the Expo EOC. One of a lifetime event and achievement. Hardev was leading and coordinating the teams from G42 for the public realm security system infrastructure and services. He has provided leadership and decision support for multi-partner integrated services transition and managed major incidents, changes and issues. Thanks to his unique way of dealing with the situations, he was retained to support the post event activities where he managed part-decommissioning, service-support and transition of retained security infrastructure. Always found him to be cool and smiling even while working under pressure. A gentleman with a good heart and great care for the fellow beings. I wish him all the best in his future endeavors.
Credentials
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The Joy of Missing Out (Blinkist Summary)
LinkedInOct, 2022- Nov, 2024 -
Developing Executive Presence
LinkedInAug, 2022- Nov, 2024 -
Creating Psychological Safety for Diverse Teams
LinkedInFeb, 2022- Nov, 2024 -
How to Build Rapport Quickly
LinkedInFeb, 2022- Nov, 2024 -
Complete Confidence in Minutes: Weekly
LinkedInJul, 2021- Nov, 2024 -
Blue Ocean Shift: Beyond Competing (Blinkist Summary)
LinkedInJun, 2021- Nov, 2024 -
IT Service Management Foundations: Measures and Metrics
LinkedInJun, 2021- Nov, 2024 -
Understanding Your Customer’s Journey
SAPJun, 2021- Nov, 2024 -
ServiceNow: Basic Administration
LinkedInMay, 2021- Nov, 2024 -
Business Analysis Foundations
LinkedInApr, 2021- Nov, 2024 -
How to Train Your Brain for Maximum Growth
LinkedInMar, 2021- Nov, 2024 -
ITIL4 Foundation
AXELOS Global Best Practice -
Microsoft Azure Fundamentals
Microsoft -
SAFe 5 Product Owner/Product Manager
Scaled Agile, Inc. -
SAFe 5 Scrum Master
Scaled Agile, Inc. -
Security Command and Control Centre Operations
CRISMAXX
Experience
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G42
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United Arab Emirates
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IT Services and IT Consulting
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500 - 600 Employee
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Manager | Service and Support
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Sep 2021 - Present
Based at Expo 2020 / Expo City Dubai, led service and support of AI-enabled cloud-based video analytics, and smart hardware and software solutions deployed for safe and secure visitor experience. Provided leadership and decision support for multi-partner integrated services transition, major incidents, changes and problem management during Expo 2020 event. Post Expo 2020 event, at Expo City, decommissioning, asset management (value USD 45m), and service, support and transition (recommissioning) of retained infrastructure.
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Expo 2020 Dubai
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United Arab Emirates
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Government Administration
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700 & Above Employee
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Manager | Service and Support
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Sep 2021 - Present
Appointed by G42, led service and support of AI-enabled cloud-based video analytics, and smart hardware and software solutions deployed for safe and secure visitor experience. Provided leadership and decision support for multi-partner integrated services transition, major incidents, changes and problem management during Expo 2020 event. Appointed by G42, led service and support of AI-enabled cloud-based video analytics, and smart hardware and software solutions deployed for safe and secure visitor experience. Provided leadership and decision support for multi-partner integrated services transition, major incidents, changes and problem management during Expo 2020 event.
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Expo City Dubai
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United Arab Emirates
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Community Development and Urban Planning
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400 - 500 Employee
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Manager | Service and Support
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Sep 2021 - Present
Appointed by G42, led service and support of AI-enabled cloud-based video analytics, and smart hardware and software solutions deployed for safe and secure visitor experience. Provided leadership and decision support for multi-partner integrated services transition, major incidents, changes and problem management. Post Expo 2020 event, at Expo City, decommissioning, asset management (value USD 45m), and service, support and transition (recommissioning) of retained infrastructure. Appointed by G42, led service and support of AI-enabled cloud-based video analytics, and smart hardware and software solutions deployed for safe and secure visitor experience. Provided leadership and decision support for multi-partner integrated services transition, major incidents, changes and problem management. Post Expo 2020 event, at Expo City, decommissioning, asset management (value USD 45m), and service, support and transition (recommissioning) of retained infrastructure.
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Manager | IT Service Delivery, Support and Asset Management
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2017 - Aug 2020
Enabled customer-centric global service delivery, support and projects implementation across 80+ countries, 500+ sites and 60,000+ end-users. Managed IT assets valued $55M+ with over $7M+ in annual refresh and growth.
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Manager | IT Service Delivery and Support
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2006 - 2017
Managed IT service delivery, support and projects implementation at group’s diverse locations in UAE covering 10,000+ end users across corporate offices, call centers, training colleges, data centers, VIP and senior executives’ offices and residences, and travel retail outlets.
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IT Customer Support Controller | Infrastructure and Deployment Services
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2003 - 2006
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IT Senior Network Engineer | Technology Services
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1997 - 2003
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IT Service Desk Engineer | Service Desk
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1995 - 1997
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Global Technology Solutions (GTS) Group
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Dubai, United Arab Emirates
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Head of Services
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2020 - 2020
Managed IT service delivery and support for government and private sector clients. Improved customer experience by provision of strategic sourcing solutions to existing and new clients. Managed IT service delivery and support for government and private sector clients. Improved customer experience by provision of strategic sourcing solutions to existing and new clients.
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Education
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Indian Institute of Management Ahmedabad
General Management -
Indian Institute of Management Ahmedabad
Retail Management -
Technical Board, Maharashtra, Mumbai, India
Industrial Electronics Engineering
Community
