President

• Jan 2020 - Present

Established in 2009 | Head Quartered in Hyderabad | General Staffing | IT Staffing | Recruitment Process Outsourcing (RPO) | HR Process Outsourcing (HRPO) | Hire – Train – Deploy (HTD) | National Apprenticeship Promotion Scheme (NAPS) | Payroll Management | Integrated Facilities Management | GMP FM Solutions | Security & Safety Management | Skills Development | Partnered with NSDC | Partnered with DDU-GKY | PSARA License | Listed with National Stock Exchange of India | 22000+ Employees | 800 + Clients | ISO 9001:2008 | OHSAS 18001:2007 | 38% Gender Diversity | 24/7 Control Room | www.kapstonservices.com | info@kapstonservices.com | +91 9640504050. Based in Corporate office Hyderabad, I drive Kapston’s overall Direction, Strategy, Growth, Operation, Program Management, Change Management and P&L Management in India, one of the most important dynamic and diverse markets in the world. As President , I have started my journey with Kapston in January 2020 with a 200 Crore annual turnover and now we are knocking at 500 Crore turnover. Our vision is to become the best service provider for Staffing Solutions, Integrated Facilities Management and Security Services with a focused approach towards customer satisfaction and be a strategic partner to all our clients and I believe no effort in this direction is small. Aiming to create more productive workforce, which includes training and skill development initiatives for better employability. Create an ecosystem, which helps the job seekers to find job opportunities easily, and providing social security benefits to a wider employable population. Show less

AVP & Regional Head | Corporate Services

• Jan 2019 - Dec 2019

Was Heading operation of over 8 States, 18 Districts, 50 Clients, & 100 Sites with total revenue of little over 320 Cr. per Annum. Leading Regional Operation for Corporate Services for both Facilities Management & Food Services Operation, which includes Client Management, Team Management, Safe Working environment for the Team and Client. Spearheading Profitable Delivery of Operations, Complete Control of P&L, Budgeting, Business Growth, Cost Management & overheads through the achievement of business targets and GOP. Acting as SPOC from India for a few of the Strategic accounts & lead the Innovation, electrical safety part for the segment. Ensuring conductance of regular governance like MMR, QBR, FER, TLM, and AEM. Imparting support for new business development through the promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexho’s Integrated Facilities Management activities. Formulating measures for new business avenues like AMCs, Security, Project Management, Pantry Services apart from the regular IFM and FS Operation.Highlights:Steered efforts in implementation of Operational Excellence, Lean Management to ensure efficiency in Business both on Cost, Quality & Control, converting Low Margins Sites to Profit making. Played a key role in elevating the business by multi-folded within 24 months, with 100% client Retention. Played a key role in maintaining safe work environment and employee diversity of 25% and 100% client engagement. Emerged as Champion in Diversity & Inclusion & Safety. Show less

GM & Regional Head | Corporate Services

• Jan 2017 - Dec 2018

General Manager & Head - Facilities, Administration & CRE

• Dec 2015 - Jan 2017

Managing Facilities of more than 2.5 million Sq. ft., with a team size of 50 Nos. on a Pan India Network of 600 Branches. To Analysis of client requirements and to design systems and procedures, this will provide products and services to a consistently excellent quality. Leading the projects related to sustainability issues surrounding the proposals for the building. Developing a strategy for the Maintenance management, space utilization, energy, Property management, asset management, whole life costing, and benchmarking, cleaning regimes. Auditing on compliance issues, Health & Safety and statutory requirements. Corporate real estate management Negotiating leases, Procurement, Sourcing, Rental Reviews, lifecycle costing and cost-in-use issues. Supplier management Outsourcing – IFM Services. Manage and Monitor supplier performance and Contract administration develop and monitoring of appropriate contracts, reviewing service specifications. Development of major, minor and complex projects as per organizational requirements. Space Management, allocation of space to various business division & plan modifications for the Group.Highlights::1. Executed establishment of 100 new facilities for KARVY Group of 0.75 million sq. ft including the 2 campus of 0.55 million sq. ft. consisting of 11 Floors at Gachhibowli, IT Hub of Hyderabad. 2. Steered the Management Team for obtaining ISO 9001:2000 & ISO 27001 Certification for KARVY Global Services & KARVY Computershare Private Limited3. Revamped the entire procurement process from Manual to online thus ensure Manhour, Time saved for organization 4. Installation & commissioning of IP based CCTV at 600 Branches of KARVY in 350 Cities in record time. Show less

DGM & Country Head - Facilities, Administration & CRE

• Sep 2012 - Nov 2015

Project Director | eGovernance | East Zone

• Oct 2011 - Aug 2016

Implementation of large projects and monitoring in investor servicing, citizen centric projects driven by various government and public sector entities for UIDIA, NPR, SECC, TPDS, EIA and so many in the states of Odisha, Bihar, West Bengal, Jharkhand by undertake field visits, discussion with respective district administration and director of census offices at respective states for collection of necessary data, project planning, resource deployment, review progress, procurement, Invoicing, Collection, Entire P&L, Financials etc. and evaluate the compliance within project milestones. Creation of Vendor & sub vendor network in remote areas in record time. SECC Project, Odisha: Socioeconomic Cast Census for the state of Odisha, covering 1.65 Crore population in 10 Districts by setting-up 200 Charge Centers in recruiting 10,000 Employees starting from Data Collection, Data Digitization (By Tablet PC), Technical Manpower, Coordination with State & Central Govt. officials and our direct clients ECIL, BEL. NPR Project, Bihar: National Population Register driven by RGI, India for the State of Bihar, allocation was for 25 Lacs Population covering 6 Districts. UIDAI Project: Popularly known as AADHAR Project, deployed almost 1,000 biometric kits by covering 28 Districts in multiple states with Aadhar Generation of around 70 Lacs. Deployed massive manpower of 1,800 people, Technical Supervision, Data Uploading, coordination with Govt. Officials, UIDAI Officials. TPDS Project, Odisha: Popularly known as Ration Card Project by NFSA, which covered 42 lacs families in 12 Districts. The scope of work including setting of central digitization centers, data digitization, ration card printing, lamination, deployed almost 2,000 people for this project. the Total cost of project is 12 Crores. Created Pan India Vendor Network for EIA, PAN & NPS by deploying 32 Service providers across India and monitoring with them with a centralized team on a daily basis on the progress. Show less

AGM & Head - Facilities & Administration

• Sep 2010 - Aug 2012

Nodal contact for operational issues, review of vendor performance and remedial measures. Facilities inspection & audits to find the difficulties and implementing remedial measures as well as setting up the process map for CSA & Records Management. Vendor Business Review (VBR’s). Procurement, Sourcing, Steering administrative services for Security, Front Office, Cafeteria, Help Desk, Mail Room, Concierge Desk, Travel Desk, Medical Room, Stationary, Janitorial and Horticulture. Formulating facilities budget including Non-IT Capex in liaison with Shared Services, Functional Heads, Operations and Central Finance Team. Communications Management, HVAC, UPS, PAC, Electrical System, DG, Chillers, VRV, AMC Management & Utility Management. Preventive maintenance & corrective maintenance of all critical equipment and redundancy. Implementation of Transportation services and parking space management policy and ensuring optimization of vehicle seat utilization, travel distances and travel time by introduction of customized software. Maintaining high level security and vigilance encompassing men, material, and infrastructure. Handling Integrated Building Management System (IBMS) including Access Control, CCTV, Fire Alarm and PA Systems. Ensuring fire safety measures, plan firefighting procedures. Managing the wide spectrum of administrative tasks including, procurement of material & services, formulation of purchases & procurement policy, vendor development, housekeeping, transport management, canteen services, visitor management, events, security, budget & budgetary effective cost controls systems. Highlights::1. Steered efforts towards revamp of Facilities Standard Operating Procedures (SOP) of the group2. Robust control mechanisms like Checklists, Formats, Job Cards to have more control in the system and complete the task in a more professional manner3. Automated the in house Help desk System for Facilities and CRE Function. Show less

Senior Facilities Manager & CRE

• Sep 2008 - Aug 2010

Facilities Manager

• Aug 2007 - Sep 2008

Facilities Management Standards, SLA & response time, Operating Structure, Expense Management. Service Performance Scorecard/operation dashboards. Development of a comprehensive transportation services and parking space management policy. Optimization of vehicle seat utilization, travel distances and travel time by introduction of customized software. Maintenance of a high level security and vigilance encompassing men, material, and infrastructure. Handling Integrated Building Management System (IBMS) including Access Control, CCTV, Fire Alarm and PA Systems. Ensuring fire safety measures, plan firefighting procedures. Sourcing, negotiation, contract development, risk management, supplier evaluation etc. Cost reduction/control defined and managed for Project management, Facilities and Administrative services. Budget and forecast management. Conducting facilities inspection & audits to find the difficulties and implementing remedial measures as well as GAP analysis. Adept in evaluating RFP for supplier negotiations to achieve best price, terms and conditions, analyzing commercial deviations from the documents as well as handling the entire contractual negotiation matters for selecting suppliers. Show less

Dy. Facilities Manager

• Aug 2006 - Jul 2007

Senior Facilities Specialist

• Apr 2004 - Jul 2006

In-chagre for Soft services operations for Dell, Hyderabad. Reception & concierge, Housekeeping, janitorial, logistics, Grounds maintenance & landscaping, Helpdesk operation & management. Catering, Security & vehicle parking. Operation & maintenance Critical engineering. Fabric maintenance, Building systems management. Automation & process systems, Installation & projects, Asset management, Space management. Management summery detailed operating statement and monthly dash board. Setting up the process map for CSA & Records Management. Cost Analysis, benchmark, reports, MIS. Contract Management. Prepare & track expenses reports, Capital expenditure plan, Provide budgetary inputs, Analysis of Operations Expenses, Preparation of MIS. Highlights • Executed help desk & entire facilities & administration automation and ensured smooth function of ticketing system, thus reduced TAT by 60% • Developed online MIS tool for facility management with daily reports online tool and payment tracker • Initiated cafeteria online feedback system and setting up of new building for cafeteria which includes design, layout, Equipment and construction of an area 10,000 sq, ft. • Functioned as an important Team Member of the BPI (Dell’s Approach to Six Sigma) Project on simplifying E-Exit procedure and enhancing customer experience in cafeteria Show less

Hospitality Executive

• Sep 2001 - Mar 2004

Ramoji Film City, One of the largest Tourist Destination in Asia spread over 2000 Acers of land with 03 Luxury Hotels, 12 Restaurants & 15 Convention Halls of varied capacity from 10 to 2000 pax. Responsible for overall operation for the Corporates Sales, Banquet Operation, Menu Design, Hire staff, ensure client Management and customer satisfaction. Coordinating with 10 Regional sales offices and GSAs’ across country for Room Reservations, Theme Parties, Corporate Events. Developed online tool for first come first serve room reservations systems. Show less

Business Center In-Charge

• Oct 1999 - Aug 2001

Swosti Group, the pioneer in Hotel Industry of Orissa owning three International Standard Hotels/Resorts and they are also a leading inbound operator in Eastern India in the banner of Swosti Travels. I was working as Business Center Incharge at Hotel Swoti Plaza. Swosti Group, the pioneer in Hotel Industry of Orissa owning three International Standard Hotels/Resorts and they are also a leading inbound operator in Eastern India in the banner of Swosti Travels. I was working as Business Center Incharge at Hotel Swoti Plaza.

Guest Relations Assistant

• Feb 1998 - Sep 1999

Guest Relations Assistant Guest Relations Assistant