General Manager People & Operations

• Nov 2019 - Present

National Operations Manager

• Dec 2009 - Present

 Manage HR contracts for all employees and associates  Manage and contract the team of external suppliers including print management, IT, facilities team, travel providers and drive improved vendor deliverables  Facilities management including security  Manage all travel for the business including sourcing best price solutions for accommodations, flights and hire cars  Manage day to day IT operations and ensure stability and minimum downtime to the business including all remote team members  Manage all office start ups and associated services and equipment  Minimise risks to the IT environment through constant and close monitoring of IT services and close management of the external IT providers  Work with an App development team on company Apps  Significantly improve knowledge management through the development of enterprise wide policies and procedures and monthly newsletters to our sub-contractor team  Responsible for OH&S across the business including remote team.  Ensure all roles in the business are covered when other team members are on leave including Desktop Publishing, Production, Business Development, Tender writing, finance Show less

National Operations Manager

• Dec 2009 - Present

 Manage HR contracts for all employees and associates  Manage and contract the team of external suppliers including print management, IT, facilities team, travel providers and drive improved vendor deliverables  Facilities management including security  Manage all travel for the business including sourcing best price solutions for accommodations, flights and hire cars  Manage day to day IT operations and ensure stability and minimum downtime to the business including all remote team members  Manage all office start ups and associated services and equipment  Minimise risks to the IT environment through constant and close monitoring of IT services and close management of the external IT providers  Work with an App development team on company Apps  Significantly improve knowledge management through the development of enterprise wide policies and procedures and monthly newsletters to our sub-contractor team  Responsible for OH&S across the business including remote team.  Ensure all roles in the business are covered when other team members are on leave including Desktop Publishing, Production, Business Development, Tender writing, finance Show less

Head of Global Operations

• Apr 2001 - Oct 2009

Operations, service delivery, customer liaison, systems, processes and procedures, travel, accommodation, negotiating deals on hotels, catering etc. scheduling multiple trainers to deliver programs worldwide, recruitment and induction, client invoicing Operations, service delivery, customer liaison, systems, processes and procedures, travel, accommodation, negotiating deals on hotels, catering etc. scheduling multiple trainers to deliver programs worldwide, recruitment and induction, client invoicing

Head of Operations

• May 2001 - Sep 2009

 Manage training deliveries for global clients throughout Asia, Europe and the USA.  Set up the office and systems in upstate New York  Source and secure a more central office in either New York, Chicago or Los Angeles.  Interview a USA based team in New York, Dallas, Chicago and manage the operations of the US team  Manage all global client invoicing via MYOB  Manage trainer invoices and expenses. Ensure the timely production and delivery of materials for client programs throughout Australia and Asia.  Manage the operations and IT of all MFW offices (Sydney, Melbourne, Singapore, Kuala Lumpur and later New York)  Project manage marketing events  Source best cost solutions in all areas of the business including printing, telephony, IT infrastructure and the company’s database environment.  Vendor management. Show less