Happiness Robinson
Associate Product Manager at GreySwitch- Claim this Profile
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Topline Score
Bio
Adegboyega Adeoti
Happiness worked with me on a product where she helped with user research on budget app with utility payment feature. Happiness critically outlined features, challenges, benefits, downsides and more for the product which gave me more insight into what I intend to build. I would definitely contact Happiness again when I'm ready to start building so she can manage the product end to end.
Adegboyega Adeoti
Happiness worked with me on a product where she helped with user research on budget app with utility payment feature. Happiness critically outlined features, challenges, benefits, downsides and more for the product which gave me more insight into what I intend to build. I would definitely contact Happiness again when I'm ready to start building so she can manage the product end to end.
Adegboyega Adeoti
Happiness worked with me on a product where she helped with user research on budget app with utility payment feature. Happiness critically outlined features, challenges, benefits, downsides and more for the product which gave me more insight into what I intend to build. I would definitely contact Happiness again when I'm ready to start building so she can manage the product end to end.
Adegboyega Adeoti
Happiness worked with me on a product where she helped with user research on budget app with utility payment feature. Happiness critically outlined features, challenges, benefits, downsides and more for the product which gave me more insight into what I intend to build. I would definitely contact Happiness again when I'm ready to start building so she can manage the product end to end.
Credentials
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SEO Foundations
LinkedInFeb, 2021- Nov, 2024 -
Become a Customer Service Specialist
LinkedInJan, 2021- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInJan, 2021- Nov, 2024 -
Customer Service: Call Control Strategies
LinkedInJan, 2021- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJan, 2021- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJan, 2021- Nov, 2024 -
Customer Service: Serving Customers Through Chat and Text
LinkedInJan, 2021- Nov, 2024 -
De-Escalating Intense Situations
LinkedInJan, 2021- Nov, 2024 -
Building Rapport with Customers
LinkedInDec, 2020- Nov, 2024 -
Customer Service Foundations
LinkedInDec, 2020- Nov, 2024 -
Become a Product Manager | Learn the Skills & Get the Job
Udemy
Experience
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GreySwitch
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United States
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Financial Services
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1 - 100 Employee
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Associate Product Manager
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Mar 2022 - Present
- Managing the development of the product and product features from ideation stage to marketing. - Leading a cross functional team of software engineers, and product designers to build and manage both mobile and web experiences - Oversee the pre-launch, launch, and post-launch marketing campaigns. - Writing user stories, defining and developing functional requirements for design and engineering teams - Prioritizing and managing backlog of tasks across cross tunctional teams of engineering, product, marketing and operations. Skills: Product Development •Investment • FinTech • Scrum • Agile Leadership • Product Management Show less
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CredPal
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Nigeria
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Financial Services
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1 - 100 Employee
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Collections Officer
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Jul 2021 - Jan 2022
1. Working day to day to ensure all outstanding loans are recovered. 2. Recovered over 70% of monthly allocated loans 3. Following up on customers to ensure they meet their payment deadlines. 1. Working day to day to ensure all outstanding loans are recovered. 2. Recovered over 70% of monthly allocated loans 3. Following up on customers to ensure they meet their payment deadlines.
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Customer and Product Specialist
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Jan 2021 - Jun 2021
1. Applied excellent customer service skills to increase customer satisfaction and manage conflicts. 2. Performed customer support activities in accordance to the company designed procedure. 3. Regularly liaised with customers via telephone and emails. 1. Applied excellent customer service skills to increase customer satisfaction and manage conflicts. 2. Performed customer support activities in accordance to the company designed procedure. 3. Regularly liaised with customers via telephone and emails.
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Cutz n Design
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Lagos, Nigeria
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Customer Service Representative
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Aug 2019 - Dec 2020
1. Applied excellent customer service skills while offering assistance and advice to customers in a professional manner 2. Worked in accordance to standard company best practices and regulations 3. Utilizing interpersonal and communication skills while providing exceptional customer services and engaging with customers to provide advice and recommendations. 1. Applied excellent customer service skills while offering assistance and advice to customers in a professional manner 2. Worked in accordance to standard company best practices and regulations 3. Utilizing interpersonal and communication skills while providing exceptional customer services and engaging with customers to provide advice and recommendations.
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Education
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2019 - 2022
Yaba College of Technology, Yaba, Lagos
National Diploma, Clinical Laboratory Science/Medical Technology/Technologist
Community
