Experience

Rakuten Travel

• Japan
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Lead

  • Sep 2018 - Present

  Handling ticket type activities, such as USJ, Disney, SkyTree etc Leading a team to provide customer service Negotiation with B2B suppliers regarding ticket conditions and price Multilingual: Mandarin chinese, Enlighs, Japanese Handling ticket type activities, such as USJ, Disney, SkyTree etc Leading a team to provide customer service Negotiation with B2B suppliers regarding ticket conditions and price Multilingual: Mandarin chinese, Enlighs, Japanese



Shop Japan

• General affair staff

  • Jul 2017 - Jul 2018

  Manage office safety equipment Post/manage company information dashboard Post box and deliver samples to each department Helped with tasks from Global expansion department translation from English to CN, Japanese to EN/CN Manage office safety equipment Post/manage company information dashboard Post box and deliver samples to each department Helped with tasks from Global expansion department translation from English to CN, Japanese to EN/CN