Experience

Universal Beijing Resort

• China
• Entertainment Providers
• 400 - 500 Employee

• Product Manager

  • Mar 2020 - Present

  - 从0-1搭建环球影城内部针对景点运营，呼叫中心，投诉，酒店，停车场，知识库的CRM系统 - 把控项目进度，带领业务人员进行测试用例的执行，UAT测试的管理，Defect的总结，跟踪以及9个业务部门业务人员的培训 - 供应商管理，与美国，印度，香港团队进行配合，完成业务的需求收集，整理，任务输出 - 跨系统的需求实现，与电商，票务系统的打通，数据流转，实现园区从电话，购票，投诉，赔偿的业务闭环流转 - 数据分析，通过跟Power BI系统的集成，给领导层提供投诉类的相关报表，帮助领导层完成业务流程优化点的分析 - 从0-1搭建环球影城内部针对景点运营，呼叫中心，投诉，酒店，停车场，知识库的CRM系统 - 把控项目进度，带领业务人员进行测试用例的执行，UAT测试的管理，Defect的总结，跟踪以及9个业务部门业务人员的培训 - 供应商管理，与美国，印度，香港团队进行配合，完成业务的需求收集，整理，任务输出 - 跨系统的需求实现，与电商，票务系统的打通，数据流转，实现园区从电话，购票，投诉，赔偿的业务闭环流转 - 数据分析，通过跟Power BI系统的集成，给领导层提供投诉类的相关报表，帮助领导层完成业务流程优化点的分析



Hainan Airlines

• China
• Airlines and Aviation
• 500 - 600 Employee

• Senior Product Manager

  • Jan 2017 - Feb 2020

  - Sabre Product AVPS system implementation and management - PROS system implementation and management - HNA B2B system design and implementation - Vendor Management(Amadeus,Sabre,Pros,Travelsky) - Monthly user experience collection at T1 Beijing Airport - Sabre Product AVPS system implementation and management - PROS system implementation and management - HNA B2B system design and implementation - Vendor Management(Amadeus,Sabre,Pros,Travelsky) - Monthly user experience collection at T1 Beijing Airport



58.com

• China
• Technology, Information and Internet
• 200 - 300 Employee

• Senior Product Manager

  • Apr 2015 - Dec 2016

  - Responsible for 58 directly sales CRM system, in charge of two product lines: Yellow page and Recruiting - Demand collection and system based evaluation from 58 sales team in 27 cities of CHINA - Keep closely communication with develop team and test team to make sure demand extremely correct - Project tracing and Demand implementation on time - Target data tracing and daily monitoring with big data team - Data analysis to find out system defect - Timing management and prioritization skills Show less



Lenovo

• China
• IT Services and IT Consulting
• 700 & Above Employee

• CRM Product Manager

  • Jan 2013 - Apr 2015

  - Lenovo CRM related module design and implementation - Cooperate with monitor team for CRM alert system setup - New function request prophase analysis and investigation - Cooperate with muti-team for project development and well schedule control - Lenovo Call Center daily maintenance(Including functionality and performance) - Very well global team working experience - Lenovo CRM related module design and implementation - Cooperate with monitor team for CRM alert system setup - New function request prophase analysis and investigation - Cooperate with muti-team for project development and well schedule control - Lenovo Call Center daily maintenance(Including functionality and performance) - Very well global team working experience



Vowchina

• Entreprene COO

  • Jan 2011 - Aug 2012

  - Attended many Venture Competitions in silicon valley,was trying to produce a big experience platform for entrepreneurs - Used questionnaire survey and interview to get effective feedback from user - Activity design based on user's requirement - Contacted 32 Chinese government for the possibility of business cooperation - Wrote business plan - Visited the famous angel investor Xiaoping Xu for the possibility of business cooperation - Attended many Venture Competitions in silicon valley,was trying to produce a big experience platform for entrepreneurs - Used questionnaire survey and interview to get effective feedback from user - Activity design based on user's requirement - Contacted 32 Chinese government for the possibility of business cooperation - Wrote business plan - Visited the famous angel investor Xiaoping Xu for the possibility of business cooperation