Experience

Al Nawras Hotel Apartments

• Hospitality
• 1 - 100 Employee

• Receptionist

  • Aug 2014 - Present

  •Handle Guest concerns and react quickly, logging and notifying proper areas •Fully competent in all reception and cashier duties •Balance operational and Colleague needs •Assist guests regarding hotel facilities in an informative and helpful way •Follow department policies, procedures and service standards •Follow all safety policies •Other duties as assigned •Strong interpersonal and problem solving abilities •Highly responsible & reliable •Ability to work well under pressure in a fast paced environment •Ability to work cohesively with fellow colleagues as part of a team •Ability to focus attention on guest needs, remaining calm and courteous at all times .Night Manager (Reliever) •Check all arrival for the same day .Arrival time, VIP status & transportation •Prepare for early arrivals and block rooms accordingly, check the amenities with R/S and prepare the key with Registration .card •Follow up with security for (all night staff list) •In House – Rate check by market code •Print rate variance report & write manually the reasons •In House by nationality, Comp & house use room (check the forms) •Duty Manager Log book Night Manager to be updated. Make sure the night audit pack is complete Show less


Al Nawras Hotel Apartments, Dubai, UAE
• Front Office Supervisor

  • Aug 2014 - Present