General Manager

• Aug 2023 - Present

General Manager Ramada by Wyndham

• Oct 2015 - Apr 2023

Earned the the 2021 and 2022 “Best of” Ramada by Wyndham® Based on: - Delivering strong guest satisfaction and maintaining an Overall Social Review (OSR) score of 4.0 or greater. - Maintaining compliance with mandatory Human Trafficking Prevention & Awareness training. - Remaining in good standing (i.e., no active defaults, failing QA score, or past due financials on their franchise account). Responsible for all aspects of hotel operation and concise direction to the hotel team… Show more Earned the the 2021 and 2022 “Best of” Ramada by Wyndham® Based on: - Delivering strong guest satisfaction and maintaining an Overall Social Review (OSR) score of 4.0 or greater. - Maintaining compliance with mandatory Human Trafficking Prevention & Awareness training. - Remaining in good standing (i.e., no active defaults, failing QA score, or past due financials on their franchise account). Responsible for all aspects of hotel operation and concise direction to the hotel team and achieve goals. Reviewing and analyzing financial statements. 1) Ensuring that my team are provided clear goals and objectives. 2) Providing coaching and my team to achieve all performance goals and objectives. 3) Periodically auditing hotel for compliance with all requirements 4) Periodically auditing performance to ensure that all policies, processes and procedures are being properly followed. 6) Working closely with departments head to ensure that revenue and sales strategies are in alignment with all assigned hotels (comp set) in our local market. Revenue Management: . Overseeing and audit the standards and operations of the reservations department. . Ensuring web site booking process is maintained up-to-date and functional. . Evaluating performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.). . Reducing the cost of distribution by finding new less expensive means of delivering business. . Preparing outline for and support the annual revenue budget process. . Responsible for best practice standards to include competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts. Show less Earned the the 2021 and 2022 “Best of” Ramada by Wyndham® Based on: - Delivering strong guest satisfaction and maintaining an Overall Social Review (OSR) score of 4.0 or greater. - Maintaining compliance with mandatory Human Trafficking Prevention & Awareness training. - Remaining in good standing (i.e., no active defaults, failing QA score, or past due financials on their franchise account). Responsible for all aspects of hotel operation and concise direction to the hotel team… Show more Earned the the 2021 and 2022 “Best of” Ramada by Wyndham® Based on: - Delivering strong guest satisfaction and maintaining an Overall Social Review (OSR) score of 4.0 or greater. - Maintaining compliance with mandatory Human Trafficking Prevention & Awareness training. - Remaining in good standing (i.e., no active defaults, failing QA score, or past due financials on their franchise account). Responsible for all aspects of hotel operation and concise direction to the hotel team and achieve goals. Reviewing and analyzing financial statements. 1) Ensuring that my team are provided clear goals and objectives. 2) Providing coaching and my team to achieve all performance goals and objectives. 3) Periodically auditing hotel for compliance with all requirements 4) Periodically auditing performance to ensure that all policies, processes and procedures are being properly followed. 6) Working closely with departments head to ensure that revenue and sales strategies are in alignment with all assigned hotels (comp set) in our local market. Revenue Management: . Overseeing and audit the standards and operations of the reservations department. . Ensuring web site booking process is maintained up-to-date and functional. . Evaluating performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.). . Reducing the cost of distribution by finding new less expensive means of delivering business. . Preparing outline for and support the annual revenue budget process. . Responsible for best practice standards to include competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts. Show less

Regional General Manager

• Oct 2015 - Jul 2021

- Ramada by Wynham - Baymont by Wynham - East Village Suites Hotel - Platinum Residences - Radium Lodge - Ramada by Wynham - Baymont by Wynham - East Village Suites Hotel - Platinum Residences - Radium Lodge

General Manager

• Jul 2014 - Oct 2015

Achieved to be one of the top 10 hotels on TripAdvisor in the City. Converted the hotel from independent property (Edmonton Hotel and Convention Centre) to branded property Radisson Hotel and Convention Centre. Achieved to be one of the top 10 hotels on TripAdvisor in the City. Converted the hotel from independent property (Edmonton Hotel and Convention Centre) to branded property Radisson Hotel and Convention Centre.

General Manager- Pre-opening

• Mar 2013 - Jun 2014

Received a recognition letter and trophy from Starwood Hotels & Resorts on best opening new hotel. Ranked number one hotel on TripAdvisor in my Comp Set. - Create and maintained customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals. Received a recognition letter and trophy from Starwood Hotels & Resorts on best opening new hotel. Ranked number one hotel on TripAdvisor in my Comp Set. - Create and maintained customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

General Manager

• Jul 2010 - Sep 2012

Managing all sources of revenue rooms division, food & beverage, maintaining established cost, quality standards, maximizing profits, developing, retaining employees and exceeding guests’ expectations. - Ensuring overall service and product delivery. -Positioning my resort as the number one resort in the market and received due recognition as a respected leader in the community. -Achieved and often exceeded generation of maximum revenues with while providing a positive return on… Show more Managing all sources of revenue rooms division, food & beverage, maintaining established cost, quality standards, maximizing profits, developing, retaining employees and exceeding guests’ expectations. - Ensuring overall service and product delivery. -Positioning my resort as the number one resort in the market and received due recognition as a respected leader in the community. -Achieved and often exceeded generation of maximum revenues with while providing a positive return on investment to shareholders as set by Azur hotels and resorts. -Worked with management team to insure plans were in place to exceed expectations; successfully. -Directed the activities of sales, marketing and convention service departments, responsible for the sales & marketing budget and achieving target revenues. Show less Managing all sources of revenue rooms division, food & beverage, maintaining established cost, quality standards, maximizing profits, developing, retaining employees and exceeding guests’ expectations. - Ensuring overall service and product delivery. -Positioning my resort as the number one resort in the market and received due recognition as a respected leader in the community. -Achieved and often exceeded generation of maximum revenues with while providing a positive return on… Show more Managing all sources of revenue rooms division, food & beverage, maintaining established cost, quality standards, maximizing profits, developing, retaining employees and exceeding guests’ expectations. - Ensuring overall service and product delivery. -Positioning my resort as the number one resort in the market and received due recognition as a respected leader in the community. -Achieved and often exceeded generation of maximum revenues with while providing a positive return on investment to shareholders as set by Azur hotels and resorts. -Worked with management team to insure plans were in place to exceed expectations; successfully. -Directed the activities of sales, marketing and convention service departments, responsible for the sales & marketing budget and achieving target revenues. Show less

General Manager- Pre-opening

• Oct 2003 - Jun 2010

Winner AHLA of the 2009 Housekeeping Award of Excellence – Continuously since 2004. - Responsible for all aspects of hotel operations by leading, coaching and mentoring all hotel employees, supervisors and managers, ensuring to maximization of revenue, Market Share, NOI, GSI, and EOS through the development of strong service culture and entrepreneurial spirit that displays the values and vision of my company. - Operations: - Effectively implementing brand hotel and company standards… Show more Winner AHLA of the 2009 Housekeeping Award of Excellence – Continuously since 2004. - Responsible for all aspects of hotel operations by leading, coaching and mentoring all hotel employees, supervisors and managers, ensuring to maximization of revenue, Market Share, NOI, GSI, and EOS through the development of strong service culture and entrepreneurial spirit that displays the values and vision of my company. - Operations: - Effectively implementing brand hotel and company standards including property condition, cleanliness, and quality of product and service. - Analyzing property operations on daily, weekly, and monthly basis. - Leading a hotel planning committee. - Ensuring written Standard Operating Procedures are being reviewed and followed. - EOS delivery and communication to the leaders with strategies for areas to develop and improve. Show less Winner AHLA of the 2009 Housekeeping Award of Excellence – Continuously since 2004. - Responsible for all aspects of hotel operations by leading, coaching and mentoring all hotel employees, supervisors and managers, ensuring to maximization of revenue, Market Share, NOI, GSI, and EOS through the development of strong service culture and entrepreneurial spirit that displays the values and vision of my company. - Operations: - Effectively implementing brand hotel and company standards… Show more Winner AHLA of the 2009 Housekeeping Award of Excellence – Continuously since 2004. - Responsible for all aspects of hotel operations by leading, coaching and mentoring all hotel employees, supervisors and managers, ensuring to maximization of revenue, Market Share, NOI, GSI, and EOS through the development of strong service culture and entrepreneurial spirit that displays the values and vision of my company. - Operations: - Effectively implementing brand hotel and company standards including property condition, cleanliness, and quality of product and service. - Analyzing property operations on daily, weekly, and monthly basis. - Leading a hotel planning committee. - Ensuring written Standard Operating Procedures are being reviewed and followed. - EOS delivery and communication to the leaders with strategies for areas to develop and improve. Show less

Director of Alberta Hotel & Lodging Association

• Apr 2006 - Mar 2009

Director of Operations and Director of Food & Beverage Manager

• Sep 1996 - Oct 2003

- Oversee management of all departments, ensuring policies and procedures are strictly followed. - Successfully augment hotel profitability through superior development in all aspects of business. - Forecast revenue, operation budget, and expenses, as well as administer marketing and labor expenses, creating monthly presentation on PowerPoint for Executive Committee to demonstrate progress. - Effectively manage and mentor 135 employees through goal setting and supporting those… Show more - Oversee management of all departments, ensuring policies and procedures are strictly followed. - Successfully augment hotel profitability through superior development in all aspects of business. - Forecast revenue, operation budget, and expenses, as well as administer marketing and labor expenses, creating monthly presentation on PowerPoint for Executive Committee to demonstrate progress. - Effectively manage and mentor 135 employees through goal setting and supporting those goals. - Evaluate Food and Beverage facilities for equipment operation and area cleanliness; provide continual property inspections, advising staff on proper room and grounds maintenance. - Collaborate with departmental managers on design and implementation of training programs. - Facilitate Food/Beverage Head and Hotel Duty Manager’s development in leadership roles. - Possess exceptional understanding of pricing and merchandising menus, as well as menu preparation and creating innovative food choices. - Recognized for superior “Best Menu in Province of Alberta” through winning Gold Menu Award, 2002/2003. Show less - Oversee management of all departments, ensuring policies and procedures are strictly followed. - Successfully augment hotel profitability through superior development in all aspects of business. - Forecast revenue, operation budget, and expenses, as well as administer marketing and labor expenses, creating monthly presentation on PowerPoint for Executive Committee to demonstrate progress. - Effectively manage and mentor 135 employees through goal setting and supporting those… Show more - Oversee management of all departments, ensuring policies and procedures are strictly followed. - Successfully augment hotel profitability through superior development in all aspects of business. - Forecast revenue, operation budget, and expenses, as well as administer marketing and labor expenses, creating monthly presentation on PowerPoint for Executive Committee to demonstrate progress. - Effectively manage and mentor 135 employees through goal setting and supporting those goals. - Evaluate Food and Beverage facilities for equipment operation and area cleanliness; provide continual property inspections, advising staff on proper room and grounds maintenance. - Collaborate with departmental managers on design and implementation of training programs. - Facilitate Food/Beverage Head and Hotel Duty Manager’s development in leadership roles. - Possess exceptional understanding of pricing and merchandising menus, as well as menu preparation and creating innovative food choices. - Recognized for superior “Best Menu in Province of Alberta” through winning Gold Menu Award, 2002/2003. Show less