Experience

Langit Kreasi Solusindo

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Salesforce Administrator

  • Aug 2022 - Present

  - Maintain CRM system and business support (Salesforce & other) - Implement, develop, monitor CRM lifecycle and automation customer journey - Manage the setup, creation, and updating all channels for supporting campaign (whatsapp, email, chat) - Setup the A/B testing process for CRM campaign (audience & journey) - Provide supporting data and report for the campaign - Create and manage integration campaign source - Collaboration with global 3rd party stakeholder - Maintain CRM system and business support (Salesforce & other) - Implement, develop, monitor CRM lifecycle and automation customer journey - Manage the setup, creation, and updating all channels for supporting campaign (whatsapp, email, chat) - Setup the A/B testing process for CRM campaign (audience & journey) - Provide supporting data and report for the campaign - Create and manage integration campaign source - Collaboration with global 3rd party stakeholder



FAB Indonesia

• Indonesia
• Advertising Services
• 100 - 200 Employee

• CRM & Data Management

  • Mar 2017 - Present

  - Maintain CRM system- Provide supporting data for the campaign- Push communication activities & conduct A/B testing- Campaign development & customer journey lifecycle- Campaign system operation and business support- Create a new channel for inbound/outbound campaign- Collaboration with global 3rd party stakeholder

• Customer Relationship Management Specialist

  • Dec 2014 - Feb 2017

  - Maintain CRM system- Provide supporting data for the campaign- Create new broadcast message- Manage finance, budget, documents in the agency and to vendors- Warehouse system operation and business support- Warehouse management