Experience

Starbucks China

• China
• Retail
• 200 - 300 Employee

• Senior L&D manager

  • Jun 2022 - Present

  Retail Learning E-Learning Platform digitliziaon Retail Learning E-Learning Platform digitliziaon



METRO/MAKRO

• Germany
• Wholesale
• 700 & Above Employee

• Senior learning design manager

  • Jul 2020 - Jun 2022

  1. Team management2. Cross department cooperation3. Digital learning design4. Learning development

• Learning Experience Desgin Manager

  • Mar 2019 - Jul 2020

  Digitization Develop- Video 、Audio、2D Animation Cartoon for learning material - Planning & operation digital learning platform （mobile smart phone）- Manage internal multimedia production team- Maintain digital learning platform（WeChat、LSO、cctalk）Courses Delivery- Project Management- Performance review and feedback- TTT- PPT advanced- H5 for marketing- Apple software solutionsOthers- METRO TV news post processing project leader- METRO Academy marketing project- HR digital project leader- Supporting Branding dept. for Video shooting and editing Show less

• Training manager（digital solution training for FSD/Welfare/O2O Store ）

  • Mar 2017 - Mar 2019

  - Delivery and develop training in HQ such as Project management, communication skills, presentation skills, TTT , customer service,digital tools.- Build up and maintain digital training material on WeChat platform .- Ensure effective implementation of training programs in store by critically reviewing content,approach.- In cooperation with other function manager.identify improvement.Develop training courseware.- Lead in develop new training programs by giving input. reviewing,translating.- Create long-term plan for training implementateion in stores and other sales channel.- Contribute to training strategy and priorities together with head of training.- Community with HR social media- Support in HR events with digital solution. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Creative at Apple Retail（In-Store Trainer）

  • Jan 2012 - Feb 2017

  - Delivering product training workshop for customers and more than 400 store employees. - Facilitating B2B training to enterprise. - Expertise in Apple softwares and hardwares，including iOS ，Mac OS，iWork，iLife，Final Cut Pro，Motion e.g - Develop leadership competency training to internal Employees. - Creative video material and poster for store events and training. - Support marketing NSO. - Be responsible Apple culture training in new hire. - Facilitating FRS Foundation Training - Creative Strategy Traning - Train the Trainer - Leading Exchange Project in store. Show less



上海宅享餐饮管理有限公司

• 上海

• 营运&培训（Founder）

  • May 2009 - Dec 2011

  宅享餐饮属于民营企业，主要经营范围：餐饮咨询，门店开发与策划，品牌营销，网络客服搭建。 在该公司主要负责项目： 1:OM pizza 品牌建立，负责品牌的从无到有，店铺选址，店铺形象设计，市场推广，人员招募，培训，供应商管理，商圈规划，连锁经营管理，管理组招募与培训 2:香港益轩茶餐厅品牌升级方案，接手一家即将关门的中式餐厅管理运营，调整厨房后区布局，厨房制作团队的管理，人员薪资架构调整，前厅服务流程更新，菜单更新，网络推广，寻找新的供应商降低食材成本，在3个月内将即将倒闭的餐厅重组后带上运用轨道，开始盈利。并开发了属于该餐厅的外送商圈，进行外送业务，推展营业收入。 宅享餐饮属于民营企业，主要经营范围：餐饮咨询，门店开发与策划，品牌营销，网络客服搭建。 在该公司主要负责项目： 1:OM pizza 品牌建立，负责品牌的从无到有，店铺选址，店铺形象设计，市场推广，人员招募，培训，供应商管理，商圈规划，连锁经营管理，管理组招募与培训 2:香港益轩茶餐厅品牌升级方案，接手一家即将关门的中式餐厅管理运营，调整厨房后区布局，厨房制作团队的管理，人员薪资架构调整，前厅服务流程更新，菜单更新，网络推广，寻找新的供应商降低食材成本，在3个月内将即将倒闭的餐厅重组后带上运用轨道，开始盈利。并开发了属于该餐厅的外送商圈，进行外送业务，推展营业收入。



Yum! Brands

• United States
• Restaurants
• 700 & Above Employee

• 餐厅经理

  • Jun 2007 - May 2009

  主要工作如下： 1: 门店日常运营管理，值班管理 2: 门店人员招募，每日人力排班，人员利用率管理 3: 门店物料订购，成本控制 4: 新产品培训，新产品企划案 5: 人员发展培训，人员架构调整，培训方案制定 6: 设备维护管理 7:管理组会议组织，管理组工作职能分配协调 8:大客户拜访与维护，客户投诉处理 9:商圈规划，商圈划分 主要工作如下： 1: 门店日常运营管理，值班管理 2: 门店人员招募，每日人力排班，人员利用率管理 3: 门店物料订购，成本控制 4: 新产品培训，新产品企划案 5: 人员发展培训，人员架构调整，培训方案制定 6: 设备维护管理 7:管理组会议组织，管理组工作职能分配协调 8:大客户拜访与维护，客户投诉处理 9:商圈规划，商圈划分



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• intern

  • Jun 2008 - Dec 2008

  宴会厅实习 宴会厅实习