Experience

New Horizons

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Training Operations Manager

  • Sep 2021 - Present

  * Oversees and drives the agency-wide vision for training* Develops training plans, learning objectives, methodology, tools, timelines, recordkeeping, resource library, cadre of trainers and other elements to meet the training needs of the agency* Creates entertaining and educational materials and is responsible for the contribution of information in various media types.* Ukeru Crisis Management Certified trainer. Provides agency wide training in verbal and nonverbal communication to convert/divert an aggressive individual, Physical release techniques that keep both client and caregiver safe, Physical re-direction to avoid injury and self-harm, Safe Blocking—the only trauma-informed, restraint-free blocking technique.* Identifies training requirements for individual positions, for various departments, and the agency as a whole* Interacts with all levels of management, serves on cross-functional project teams, and collaborates with others to incorporate training in achieving strategic objectives* Serves on agency Safety Council. Safety responsibilities include, but not limited to, conducting drills, trainings, and inspections* Conducts and coordinates the agency-wide COVID-19 compliance program * Serves in other HR capacities to support specialized functions* Supports the Agency's mission and partners with others to accomplish the goal of enriching the lives of individuals with special needs Show less

• Health Services Manager

  • Jan 2019 - Sep 2021

  • Reports to Program Director• Plan, organize and manage operations and activities of one or more Residential Group Homes• Oversee and manage processes of Medication Technician teams• Formulate and update departmental plans and priorities to address any business or operational challenges• Set a direction for the team, resolve any issues and provide guidance to team members• Stay abreast of important and relevant laws, regulations, policies, and procedures governing assigned clinic operations• Provide support to the medical staff including doctors, nurses and pathologists• Perform administrative and official duties• Take complete medical history of the patient and document the same• Help in the diagnosis of diseases or any other problems and report to the physician/s• Monitor and develop plans of action and emergency plans• Give daily patient feedback to the doctor and nurses and update the patient charts• Coordinate the process of patient admission and discharge including filling up forms, maintaining patient records, etc.• Verify insurance information of all patients and handle the payments• Schedule appointments for patient visits or diagnostic testing• Examine and record the vital signs like body temperature, blood pressure, pulse rate, weight, height, etc., accurately• Maintain a healthy and cooperative relation with the patients and their relatives• Educate the patients, relatives or other members on various information, rules and process• Check inventory of medical equipment or stock of medicines and place orders accordingly• Help the pathologists in the process of laboratory testing• Make reports and database of the patient, inventory and other necessary documentation on computers• Respond to emergency cases and attend the basic medical requirements• Work in adherence to the organization's standards, practices and policies• Work in collaboration with all the staff, members, visitors and patients Show less



GA Home Health & Hospice

• Simi Valley, California

• Quality Assurance Manager

  • Oct 2019 - Jun 2020

  Manages and implements the quality management and quality improvement programs for a Home Health agency. Oversees quality assurance and compliance functions. Ensures programs and services are implemented at the highest standards and patients receive the highest level of care. Responsible for monitoring and updating policies and procedures to include regulatory changes. Manages and implements the quality management and quality improvement programs for a Home Health agency. Oversees quality assurance and compliance functions. Ensures programs and services are implemented at the highest standards and patients receive the highest level of care. Responsible for monitoring and updating policies and procedures to include regulatory changes.



Meadowbrook Senior Living

• Agoura Hills CA

• Health Services Director

  • Mar 2017 - Dec 2018

  Responsible for coordinating resident care in order to ensure the residents remain as independent as possible for as long as possible. Assist the resident and his or her family in maintaining the physical and emotional health of the residents. Liaison with hospital personnel, physicians, community organizations and other health related service agencies to provide care to the residents. Responsible for hiring, evaluation, coordination, motivation, performance monitoring, schedule and supervision of department staff in accordance with company policy. Coordinates with the Executive Director in respect to staff evaluations, merit pay increases, reprimands, disciplinary actions and terminations. Show less



New Horizons

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Program Administrator

  • Sep 2015 - Feb 2017

  Coordinated day-to-day operations of the ICF-DDH/N facilities and programs. Oversaw resident affairs, which include but are not limited to, placement/termination, behavior intervention, skills training, financial resources, health maintenance, day programs, respite services, and recreational activities. Coordinated with the Counseling Department, Regional Center, resident family, ICF-DDH professional, IPS/T, and direct care staff for effective resident supervision, active treatment, habilitation, health maintenance and evaluation. Responsible for reporting immediately to leadership staff, licensing and placement agencies any unusual incidents that might be harmful to the health, safety and/or welfare of the residents, staff, and visitor, and submitting the corresponding incident report to the Residential Services Administrator. Show less



Ambitions CA Inc.

• Burbank, California

• ARF Client Care Coordinator

  • Feb 2015 - Sep 2015

  Coordinated medical and social services for patients. Supervised and trained staff of Nurses and support staff. Managed the day to day operations for various facilities that house adults with developmental disabilities. Coordinated medical and social services for patients. Supervised and trained staff of Nurses and support staff. Managed the day to day operations for various facilities that house adults with developmental disabilities.



Valley Village

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Charge Nurse

  • Nov 2010 - Feb 2015

  Worked with patients with developmental disabilities in a long term care, group home setting. Started as a Direct Care Staff then began as a Charge Nurse LVN in December of 2012. Performed wound care, trach care, G/J Tubes maintenance and passed medications. Coordinated care with RN and Physicians. Supervised, trained and developed staff and nurses. Experienced with PAR supply management. Worked with patients with developmental disabilities in a long term care, group home setting. Started as a Direct Care Staff then began as a Charge Nurse LVN in December of 2012. Performed wound care, trach care, G/J Tubes maintenance and passed medications. Coordinated care with RN and Physicians. Supervised, trained and developed staff and nurses. Experienced with PAR supply management.



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Administrative Non-Commissioned Officer

  • Jul 2001 - Jul 2005

  Performed personnel and general administrative duties utilizing manual and automated information systems to prepare documents, maintain personnel records and input audit and retrieve pay and personnel information. Trained and supervised team of Marines in Military Justice Administration setting. Participated in Operation Iraqi Freedom II, An Najaf, Iraq. Performed personnel and general administrative duties utilizing manual and automated information systems to prepare documents, maintain personnel records and input audit and retrieve pay and personnel information. Trained and supervised team of Marines in Military Justice Administration setting. Participated in Operation Iraqi Freedom II, An Najaf, Iraq.