Experience

Boerderij de Boerinn

• Netherlands
• Events Services
• 1 - 100 Employee

• Algemeen directeur

  • Jan 2022 - Present

• Financieel directeur

  • Dec 2019 - Apr 2022



T-Mobile Nederland

• Netherlands
• Telecommunications
• 700 & Above Employee

• Director Service Operations

  • Mar 2016 - Mar 2019

  Responsible for daily IT and (Telecom) Network Operations. Ensuring operational stability on Systems, Processes and People. Steering on BLA’s with the main suppliers and reducing total cost of ownership year over year. Development and Operations of customer contact (routing) applications and RPA (ro-botics). Development and execution of a sourcing strategy: Transforming the operating model to an outsourced model with orchestration capabilities in the retain organization to manage customer -and user experience. Development and implementation of both a ‘cloud unless’ and DevOps strategy. Leading role in the CRM transformation program. Show less

• Director Ben Operations

  • Feb 2014 - Feb 2016

  Responsible for Ben Operations. In the first year I steered and managed the performance of a 3rd party that was executing all operational activities. Also, in the first year I was responsible for transforming the operating model from out-sourced to inhouse. As project owner I was leading the project team in imple-menting a new IT CRM stack including new customer processes and by setting up an internal organization.

• Director Customer Demand Management at T-mobile Netherlands

  • Nov 2012 - Feb 2016

  Responsible for Process- & Customer Experience management, Knowledge & Quality management, Reporting & Analysis and Functional Application Management. Ensuring operational stability and driving Operational Excellence and customer experience improvements on Systems, Processes and People.

• Manager Process Management and Functional Application Management

  • Mar 2006 - Oct 2012

  Responsible for a team of process -and functional application managers. Ensuring operational stability on systems and processes. Setting up a customer centric Business Process Framework and installing Chain management to ensure end2end customer experience and operational excellence. Implementing cross functional dashboards to become more fact/data driven. Experimented with Process Mining to optimize the Number Porting process.



The Vision Web

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• SAP Business Analyst / Architect / Teamleader

  • May 1998 - Feb 2006

  As a Consultant working on many different SAP projects. Roles: First years I worked as configuration specialist, tester and trainer in the logistics domain. After this I took assignments in the area of SAP architect and SAP Release management. In the last years I worked as SAP Team leader at T-Mobile. As a Consultant working on many different SAP projects. Roles: First years I worked as configuration specialist, tester and trainer in the logistics domain. After this I took assignments in the area of SAP architect and SAP Release management. In the last years I worked as SAP Team leader at T-Mobile.