IT Teacher

• Jul 2020 - Present

Delevering various level 5, 6 and 7 courses with regards to ICT.Subjects ranging from active directory services, virtualisation, DHCP and networking to applied communications/customer care and software development.

tutor assistant ict aspire2 international

• Apr 2020 - Jul 2020

Goals & Growth Radio Co-host on Plains FM

• Jan 2020 - Mar 2021

Goals & Growth Radio Co-host on Plains FM at Goals and growth. Creating programs about self-development, touching on issues like getting yourself job ready, setting goals and leadership.Air's every other week on Plains FM 96.6, on friday at 12 o'clock. Goals & Growth Radio Co-host on Plains FM at Goals and growth. Creating programs about self-development, touching on issues like getting yourself job ready, setting goals and leadership.Air's every other week on Plains FM 96.6, on friday at 12 o'clock.

Social Media Ambassador & Technical Advisor/Research assistant

• Jan 2019 - Mar 2021

As social media ambassador responsible for creating various content for connex world social media platforms. Furthermore as research assistant collecting data to get a better view of the current state of affairs if it comes down to recruitment, on-boarding, its real costs and the expectations versus reality from both employer and candidate.The content consists of video, audio and written text, with a goal to further promote the connex world brand. #TrustinMotion #selfsempowerment #lifegoalsConnex World (https://connex.world/) is a specifically structured website that provides a platform for job seekers to introduce their skills and competencies via a brief description of themselves, accompanied by a short video showcasing their skills. Offering the addition of video in a structurally designed platform allows people to move beyond the constraints of a traditional text based CV.Connex World is committed to enabling people to showcase their skills, knowledge, and experience to help employers see how capable they are. Video provides a more personal connection and connects you in a way that printed words can't.

IT Coordinator Dusseldorp Automotive

• Nov 2017 - Oct 2018

Dusseldorp Automotive is a family owned company that has existed for four generations. They are a full service dealer of BMW and Mini, operating out of 7 branches across the Netherlands.Duties include:• Creating and monitoring ITIL procedures• Responsible for approximately 225 individual workstations, including telephony , across the 7 locations• Providing IT advice and assistance to both management and end-users• Coordinating with various technology partners• Determining and monitoring SLA’s

Manager Customer Excellence Center

• Jun 2015 - Nov 2017

Dusseldorp Automotive is a family owned company that has existed for four generations. They are a full service dealer of BMW and Mini, operating out of 4 branches across the Netherlands.Duties during Contact Centre set-up:• Designing, setting up and operating an in-house contact centre to streamline all communications for the whole of the Dusseldorp Automotive Group• Setting up IT to handle 2000+ incoming telephone calls per week and about 200 e-mails per weekOngoing duties:• Overseeing team handling inbound calls: assisting customers in reaching the correct person within the company (reception), planning appointments for car maintenance, technical advice and escalations• Overseeing team handling outbound calls: pro-actively approaching customers to alert them their MOT or Condition Based Servicing was due, or to contact them with regards to surveys, cross and up-sell opportunities or invitations to special events• Hiring, evaluating and training staff• Determining and monitoring KPI's for the team• Working across the companies 7 locations: Dusseldorp is the largest independent BMW dealership in the Netherlands

Customer Care manager

• Jan 2005 - May 2015

PROJAXION provides e-commerce management including directing and managing all back-office activities for e-shops: data integration, payment services, accounting, fulfillment, distribution, return logistics, service desk etc. Duties as Customer Care Manager:• Overseeing the day to day running of the entire customer care in Germany and the Netherlands• Managing 2 outsourced call centres• Providing training on policies and procedures• Investigating, reporting and implementing new streamlining procedures • Managing escalations both to and from end-user to us as well as from end-user to supplier or our clientDuties during business set-up:• Working in operations to increase the departments performance• Managing stock levels including monitoring stock and verifying ordering • Chasing suppliers, making sure deliveries are on time and finding replacement articles in case products were “end of life”• Managing our technology partner: making sure bugs were fixed and updates were rolled out efficiently in ProvIT, the special build application, to ensure day to day business ran smoothly

Customer Care Director Europe/Information Systems Manager

• May 2001 - Jan 2005

Verio is a global web hosting provider headquartered in the United States.IS Manager:• Developing and implementing key processes and procedures in all areas of the company (both local and pan-European)• Education and training of all employees in ISO / BS working practices• Planning and conducting internal audits• Arranging and supervising external auditsCustomer Care Director:• Leading the support departments in all countries and implement the business strategy as designed by the European Management Team• Dealing with increasing and supporting the product range with Dedicated and Enterprise Hosting• On-going improvement of the Customer Experience, QA, Escalation Management systems and procedures• Implementation and management of a 24/7 organization and a 3rd party outsourced call centre• Reporting directly to the VP Operations for Verio Europe

Program Manager

• 1998 - 2001

PSINet was one of the first commercial Internet service providers (ISPs).Senior Project Manager • Setting up “Complex Design & Implementation”, division of a global department named International Hosting Projects • Designing large complex setups and advising project management during implementation phase of the projectsManager of Program Management • Setting up the department• Designing and implementing procedures for signing off complex hosting projects • Handling internal projects and a member of the “Hosting Review Board”Crisis Manager Infrastructure • Handling events within the datacenter, which affected larger groups of customers• Leading a team of engineers in the direct handling of the events as well as dealing with the aftermath• Involved in the “Silknet Project” for designing global processes and proceduresConsultant - Consumer Systems • Consulting several major customers once they are implemented• Handling Service Level Management of customers• Assisted in setting up the “Custom Project Department” which acted as a single point of contact for large and/or strategic customers hosted in the Amsterdam DatacenterSupport and Build Engineer/Project Manager • Implementing and supporting various custom projects (Origin, UEFA, KPMG), together with the development of the Amsterdam Datacenter • Assisted in designing and implementing the processes and procedures needed for dealing with large customers• Acted as project manager for various internal and external projects