Business Development Manager

• Jul 2021 - Present

As part of the Senior Management team, my key focus is to support and grow our client network, maintain strong relationships with representatives, deliver key information and guide businesses through the process of achieving/maintaining certification to the following standards:- ISO 9001:2015 Quality Management Systems- ISO 14001:2015 Environmental Management Systems- ISO 45001:2018 Occupational Health and Safety Management Systems- ISO 27001:2013 Information Security Management SystemsAt QSERC, we are dedicated to our clients and have a relaxed personalised approach to delivering our service. I am passionate about working directly with businesses and always available to answer any queries from existing clients, new enquiries or for individuals looking to find out more information on ISO certification.

General Manager

• May 2014 - Apr 2021

Responsible for all aspects relating to strategy development, budget management, team leadership and operational effectiveness. Strategically lead negotiations across commercial contractual agreements, terms of trade and dispute resolution matters. Management of project life cycle including approvals, planning, budgeting, scheduling and completion phase. Focus on achieving deliverables associated with costs, quality, schedule, and safety. • Increased productively and overall team performance by restructuring the business operations • Reduced overheads through an extensive investigation, review and management of business overheads• Developed and implemented systems to secure and conduct operations for a specialised projects• Successfully negotiated payments withheld prior to legal proceedings

Project / Company Administrator

• Mar 2011 - May 2014

Provided administrative support across the business and projects, including the Director and Secretary. Managed all aspects relating to administration including record-keeping, diary management and maintaining registers. Support the accounts team with accounts receivables, accounts payable, payroll, bank reconciliation and reporting activities. Assisted the delivery of projects from a resource and workforce planning perspective.

Human Resources Officer / Management Assistant

• Oct 2010 - Mar 2011

Supported the management team in regards to people, operations and projects by not only providing advice but guidance. First point of contact to investigate and address issues pertaining to human resources for a workforce consisting of <120 employees. Managed the entire people lifecycle, including recruitment, onboarding, training, development and performance management. Provided assistance to the wider team, including the project, financial and accounting team. Supported the management team in regards to people, operations and projects by not only providing advice but guidance. First point of contact to investigate and address issues pertaining to human resources for a workforce consisting of <120 employees. Managed the entire people lifecycle, including recruitment, onboarding, training, development and performance management. Provided assistance to the wider team, including the project, financial and accounting team.

Bookkeeper / Administrator

• Jan 2009 - Feb 2010

Student Ambassador

• Mar 2009 - Dec 2009