Experience

Hotelway | Travel & Leisure Customer Communication

• Finland
• Hospitality
• 1 - 100 Employee

• CEO & Founder

  • Jan 2018 - Present

  Hotelway is a communication service between guests and hotels. The simplest and most efficient form of it is a chatot, which functions mostly through chat. It is a unique concept to provide an easy way for hotels to professionally manage conversations with their guests and to get more revenue.. And the best part of it is, that we build, teach, maintain and update the bot on behalf of the hotels. Hotels do not have to do anything extra, they can simply take few easy steps to improve their guest communication dramatically, not to mention increase profitability.Since we are a small group of energetic people in a startup, we all have many roles and hats. Mine are mostly enabling everything, and expanding our global reach (acquiring customers, partners and investors).



Limber Way

• Business Consulting and Services

• CEO & Founder

  • Mar 2017 - Jan 2020

  We are a start-up and I am one of the founders. As acting CEO I am in charge of pretty much everything from investor relations and customer management to talent acquisition. However, we have a powerful group of individuals and companies behind us. This means, that coordination with different stakeholders is the key to our success. Limber Way is a Customer Experience company for Hospitality. We study, design and change the Customer Experience and the holistic Customer Journey together with our customers and their partners.We are the first company in Europe to concentrate solely on hospitality.CURRENTLY LIMBER WAY IS PART OF HOTELWAY.



Otrum AS

• Norway
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Director Major Accounts

  • Nov 2015 - Apr 2017

  My responsibilities include developing relations with the most important global hotel chains. I negotiate at the HQ and regional offices with VP- and C-level executives. I am responsible for creating strategy for all our accounts and I manage our sales force and distribution partners at the local level internationally related to these chains. I also act as a sales director for Finland.I have exceeded my budget every year (usually double-digit growth). I have also acquired new accounts and re-opened relationships to major hotel chains for Otrum. I am personally managing following international major accounts: Rezidor, Marriott, Hilton, Hyatt, Accor.Otrum is the market leading hosted solutions partner to the hospitality industry, with software operating across multiple platforms including TVs, signage and smart devices. Otrum Enterprise is the in-room segment leader in functionality, stability and ease of use, all of this over existing infrastructure. Otrum Digital Signage provides powerful communication throughout an entire property, with a superior wayfinding service, meeting overview screens and digital door signs.Otrum is 100% owned by the Telenor Group, and operates with a network of strategic partners throughout EMEA and Central Asia. The company was established in 1985. For more information, visit www.otrum.com.

• Major Account Director

  • May 2012 - Nov 2015

  My tasks include developing relations with the most important global hotel chains and all the hotels in Finland. I negotiate at the HQ level with VP- and C-level executives. I manage our sales force at the local level internationally related to these chains. I have exceeded my budget every year. I have also acquired new accounts and re-opened relationships to major hotel chains for Otrum. I have managed following international major accounts in Otrum: Rezidor, Marriott, Hilton, Scandic, Mövenpick, Corinthia and Kempinski. Based in Oslo, Otrum creates device-independent guest communication and entertainment solutions for the hospitality industry. It is a leading supplier of Smart TV, Mobile, Digital Signage and WiFi solutions within EMEA. Otrum was founded in 1985 is today owned by the Telenor group. Otrum solutions allow the hotel to easily connect with their guests, and the guests to easily connect with the hotel. .



TUNGOS Management Oy

• Finland
• Business Consulting and Services

• Managing Director

  • Jul 2009 - May 2015

  We are the Omnichannel Experience Agency.We at TUNGOS help our clients to gain competitive edge with outstanding and meaningful customer experiences. We are here to guide and help you to understand your customers' needs and the reasons why, how and when they want to interact with you. We will work with you to understand what you're currently doing well and not so well, and then use those insights and knowledge as a foundation for change.We help our customers with:- Omnichannel audit and strategy- Customer engagement plans - Customer Journey mapping- Digital shopper strategy and blueprint- Omnichannel sales training – Operational guidelinesI first established, then managed the marketing agency specialising in OmniChannel marketing, service design and sales&marketing consulting. I was hunting new customers and then creating and executing different marketing & sales related tasks for them.At www.tungos.com you can find more info.



Turku University of Applied Sciences

• Finland
• Higher Education
• 500 - 600 Employee

• Teacher

  • Aug 2009 - Jun 2012

  I worked as a part time teacher. The courses I taught (and partly created) were: International marketing, Personal selling, Design Management, Event Marketing, Sponsorship, Brand Management.I was also involved in various development projects. I worked as a part time teacher. The courses I taught (and partly created) were: International marketing, Personal selling, Design Management, Event Marketing, Sponsorship, Brand Management.I was also involved in various development projects.



Scanditoy Oy (BRIO Group)

• Sales Manager Finland / Country Manager

  • 2005 - Jul 2009

  I acted as country manager and sales director in Finland. I was also responsible for marketing 2005 - 2007. I was supervisor for 10 people and part of the Nordic Sales Management Team. At that time BRIO was re-launched and I was responsible for planning and executing this. During that time Scanditoy ensured the position as Top3 toy vendor in Finland. I also executed a major IT system change. I acted as country manager and sales director in Finland. I was also responsible for marketing 2005 - 2007. I was supervisor for 10 people and part of the Nordic Sales Management Team. At that time BRIO was re-launched and I was responsible for planning and executing this. During that time Scanditoy ensured the position as Top3 toy vendor in Finland. I also executed a major IT system change.



Cloetta

• Sweden
• Consumer Goods
• 700 & Above Employee

• Trade Marketing manager

  • 2000 - 2005

  I was responsible for POS materials, trade marketing. And acted as a link between sales and marketing as business developer. I managed the team of 5 professionals.I also acted as KAM for out-of-home sector customers. I was responsible for POS materials, trade marketing. And acted as a link between sales and marketing as business developer. I managed the team of 5 professionals.I also acted as KAM for out-of-home sector customers.



SOL | Nyhetsbildet oppsummert

• Norway
• Online Audio and Video Media
• 1 - 100 Employee

• Project Manager

  • 1999 - 2000

  Developed new concepts and features for mainly mobile phones. Was also responsible for marketing and cooperation with external companies. Developed new concepts and features for mainly mobile phones. Was also responsible for marketing and cooperation with external companies.



Affecto

• Information Technology & Services
• 1 - 100 Employee

• Consultant

  • 1998 - 1999



Scandinavia Online Oy

• Project Manager

  • 1998 - 1999