Hannes Harnack
Team Lead Customer Onboarding & UX/ Usabilty Expert at ADFERENCE- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
DE
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Experience
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ADFERENCE
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Germany
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Software Development
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1 - 100 Employee
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Team Lead Customer Onboarding & UX/ Usabilty Expert
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Apr 2022 - Present
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UX / Usability Expert & Key Customer Success Manager
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Aug 2021 - Jul 2022
UX / Usability: - Implementierung einer User Centered Perspektive auf die Produktentwicklung- Verstehen & Untersuchen von Kundenproblemen, Aufgaben und Hürden (Jobs to be Done, Usability Test)- konzeptionelle Feature-Entwicklung/Verbesserung auf Basis des NutzerverhaltensKey Customer Success Manager: - Onboarding von Key Customers
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Senior Customer Success Manager
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Aug 2020 - Mar 2022
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Customer Success Manager
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Aug 2019 - Jul 2020
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Gründer u. Amazon E-Commerce Manager
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Oct 2015 - Present
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Education
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2009 - 2012
Leuphana Universität Lüneburg
Master of Arts - MA, Public Economics, Law & Politics -
2005 - 2009
Chemnitz University of Technology
Bachelor of Arts - BA, European Studies -
2008 - 2008
Universidad Europea Miguel de Cervantes
European Studies
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