Assistant Director, Event Services

• Oct 2022 - Present

Senior Event Services Manager

• Mar 2022 - Oct 2022

Event Services Manager

• Jul 2021 - Mar 2022

Event Manager

• Dec 2019 - Sep 2020

• Served as the primary contact for on-site execution of corporate, affiliate, and social group meetings and events at the Marriott Marquis Chicago, a hotel with 90,000 sq ft of event space, 1,200 Guest rooms, and directly connected to McCormick Place, the largest convention center in North America. • Created Event Orders, Group Resumes, and room diagrams to outline all event details and communicate client’s needs to operations partners. • Forecasted and monitored hotel room blocks and total event revenue. • Generated and reviewed invoices with clients to ensure accuracy and assisted Billing in the collection of timely payments. Show less

Event Services Manager

• Jul 2017 - Jul 2019

• Handled all aspects of convention groups, affiliate events, internal events, and room blocks at Disney’s Coronado Springs Resort, a resort with 220,000 sq ft of convention space and 1,900+ Guest rooms.• Created Banquet Event Orders (BEOs) to outline all event details and communicate client’s needs to operations partners (e.g., Banquets, Facilities, Audio Visual, Entertainment, Floral, etc.) and created the Group Resume, a document shared with hotel operations partners as a high-level overview of program to ensure all teams understand and execute client expectations.• Forecasted hotel sleeping rooms and total event revenue (e.g., food & beverage, audio visual, entertainment) for all groups.• Monitored room block pick-up, attrition, and deposits.• Coordinated on-site bill reviews when necessary and ensure accuracy in the final invoice.• Achieved “2018 Platinum Circle of Excellence 100% Club - Team” by meeting and exceeding SUCCESS goals for the Fiscal Year. Show less

Event Services Coordinator

• Jun 2015 - Jul 2017

• Worked with clients, Event Services Managers, and partners from Sales Lead Management to receive and process exhibitor events for five convention resorts from initial discovery through event execution by creating opportunities, booking appropriate function space, generating contracts, Banquet Event Orders (BEOs), and estimated bills, and ensuring proper set-up and delivery on-site.• Partnered with exhibit service companies (e.g., Freeman, GES, Shepard) and local Fire Marshal to execute compliant tradeshows.• Proactively sought out business by reaching out to potential exhibitors to make them aware of the event services the Disney’s Exhibitor Concierge role could provide throughout the Walt Disney World Resort.• Generated $500,000+ total revenue by upselling food & beverage, entertainment, floral, decor, audio visual, etc. to enhance exhibitor booth experience.• Assisted in the planning and execution of the Invictus Games 2016, a four-day adaptive multi-sport competition created by HRH Prince Harry that welcomed 487 competitors from 14 nations along with 10,000+ spectators at the ESPN Wide World of Sports Complex. Show less

Convention Services Assistant

• Jun 2014 - Jun 2015

• Supported four Catering & Convention Services Managers by assisting both pre-arrival and on-site (e.g., handled client requests and questions, created BEOs, created affiliate/mini-master/child GMR opportunities, typed all standard letters, coordinated formal and informal pre-conference meetings, processed ticket and gift card orders totaling over $500,000, created microsites and approved marketing collateral, ordered and ensured delivery of amenities, etc.).

Professional Intern, Disney's Fairy Tale Weddings

• Jan 2014 - Jun 2014

• Supported the Sales Team in generating contracts and addendums, contract turnover, and annual pass tracking for 400+ couples.• Assisted the Sales Consultants with site visits by taking couples to view special venues across property.• Supported the Planner Team in the seamless execution of day of wedding events (e.g., ceremonies, receptions) by facilitating pre-ceremony photos and partnering with Catering & Convention Services, Disney Event Group, Disney Floral & Gifts, and Park Event Operations to ensure the site was set-up properly and that AV and technical services were functioning.• Represented Disney’s Fairy Tale Weddings at the Perfect Wedding Guide Wedding Show at the Orlando World Center Marriott. Show less

Professional Intern, Disney Campus Recruitment

• Jun 2013 - Jan 2014

• Managed the Walt Disney Parks & Resorts Professional Internship inbox by responding to 30-40 e-mails daily.• Answered a high-volume of incoming phone calls and provided guidance and information to candidates and program participants.• Completed transactions in Kenexa to assist in hiring 1000+ College, Culinary, and Professional Internship Program Cast Members.• Prepared itineraries and support materials for Recruiters in accordance with their travel and meeting requirements for collegiate career fairs across the country. Show less

Employee Relations Specialist

• Jul 2009 - Jun 2013

• Assisted Disney Internships & Programs in the arrival of 4500+ Cast Members.• Verified supporting Form I-9 documents to establish identity and employment authorization of each new Cast Member.• Led an I-9 Compliance training session for the Disney College Program Coordinator Team to decrease the number of errors made.• Created, updated, and organized documents (e.g., Operating Guides) to support Employee Relations in team training and development.

Deep-Water Lifeguard

• Jun 2008 - Jul 2009

• Performed a range of swimming pool supervision duties as to ensure safe and orderly behavior.• Implemented emergency/first aid/resuscitation procedures as appropriate.

Event Coordinator

• May 2014 - Jul 2019

• On-site coordination and execution of wedding rehearsals, ceremonies, receptions, as well as corporate events within 200,000 square feet of dynamic exhibit and event space, both indoors and outdoors. • Served as a liaison between OSC and vendors, ensuring delivery and set-up of all products and services and communicating event logistics (e.g., room diagrams, timelines, etc.) to all necessary partners. • On-site coordination and execution of wedding rehearsals, ceremonies, receptions, as well as corporate events within 200,000 square feet of dynamic exhibit and event space, both indoors and outdoors. • Served as a liaison between OSC and vendors, ensuring delivery and set-up of all products and services and communicating event logistics (e.g., room diagrams, timelines, etc.) to all necessary partners.

Production Assistant

• Mar 2015 - Apr 2017

• Collaborated with the Smithsonian Conservation Commons and the Ronald Regan Building and International Trade Center to develop green initiatives and supported on-site content for the Earth Optimism Summit 2017 in Washington, D.C. • Assisted with the production of the Women’s Foodservice Forum 2015 Annual Leadership Development Conference at the Orlando World Center Marriot by supporting the Executive Producer and working with the Line Manager, Stage Managers, GFX Coordinator, and Freeman to ensure a successful opening general session. Show less

Secretary

• Aug 2012 - May 2013

• Kept an up-to-date membership roster and called roll at all meetings. • Recorded all actions taken by the Executive Board and keep all meeting minutes. • Maintained a complete and up-to-date file, including meeting minutes since the Chapter’s inception, copies of all contracts and current correspondence. • Kept an up-to-date membership roster and called roll at all meetings. • Recorded all actions taken by the Executive Board and keep all meeting minutes. • Maintained a complete and up-to-date file, including meeting minutes since the Chapter’s inception, copies of all contracts and current correspondence.

Property Coordinator

• Aug 2012 - May 2013

• Responsible for the orderly, pleasant, and safe operation of the chapter house.• Planned events for the 33 women living in the chapter house through the use of Function/Event Planning Guides (BEOs).• Collaborated with the Chef, Property Advisor, and House Director to plan a Senior Graduation Brunch with 200+ attendees.• Served as the liaison between the Property Advisor, House Director, and members to execute and communicate event logistics.

Vice President of Operations

• Jan 2012 - Jan 2013

• Served as the team leader of the Operations Team and was responsible for budget allocation and control for the entire team.• Recorded and distributed complete and accurate minutes of 11 Executive Council meetings and 16 chapter meetings in order to increase communication efforts between the chapter, the Volunteer Service Team, and the International Fraternity.• Held liable for attendance of 100+ women and keeping track of excuse notes, per the attendance policy.

Co-Founder and Co-President

• Aug 2012 - May 2013

• Presided at regular and Executive Council meetings. • Served as the liaison between SHAPES and the Office of Student Activities. • Secured event space and arranged accommodations for guest speakers for a film screening and panel discussion during National Eating Disorder Awareness Week, a campus-wide event with 100+ attendees. • Presided at regular and Executive Council meetings. • Served as the liaison between SHAPES and the Office of Student Activities. • Secured event space and arranged accommodations for guest speakers for a film screening and panel discussion during National Eating Disorder Awareness Week, a campus-wide event with 100+ attendees.

Resident Advisor

• Aug 2010 - May 2012

• Mediated conversations between residents to resolve conflicts. • Facilitated dialogue between residents to help strengthen students’ communication skills. • Planned and implemented building-wide and floor programs to build community amongst the 700+ residents. • Upheld a clean, safe living environment by performing weekly floor and building inspections to ensure the residential space was in proper working order. • Attended all staff meetings to receive any building information and promote unity and staff cohesiveness. • Assisted residents with questions regarding the code of student conduct, departmental standards, safety issues, as well as general questions regarding academics, residence halls, buildings, and facilities on campus. Show less

Girl Scout

• Sep 1996 - Sep 2009

• Received the Girl Scout Gold Award by creating, planning, and executing the Inaugural Spring Fling Carnival for the Exceptional Student Education (ESE) students at Windy Ridge Elementary School. • Liaised with the Principal and ESE faculty to create activities and games that met the unique needs of all students. • Received the Girl Scout Gold Award by creating, planning, and executing the Inaugural Spring Fling Carnival for the Exceptional Student Education (ESE) students at Windy Ridge Elementary School. • Liaised with the Principal and ESE faculty to create activities and games that met the unique needs of all students.