Hannah Sears
Property Operations Manager at Luxury Simplified- Claim this Profile
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Microsoft Certified Application Specialist: Using Microsoft Office Excel 2007
MicrosoftNov, 2019- Nov, 2024 -
Darkness to Light-prevent child abuse America
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Experience
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Luxury Simplified
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United States
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Real Estate
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1 - 100 Employee
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Property Operations Manager
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Jan 2021 - Present
-Preform and supervise effective property operations -Conduct regular, daily, weekly, and monthly inspections of properties to ensure proper functioning of building systems, and maximizing appearance of overall property-Managing and supervising the work performed by in-house maintenance staff and outside contractors -Resolving -Communicate and coordinate repairs or special services with outside vendors (i.e. HVAC repair, plumbing, electrical, private chefs, tour companies, etc.)-Resolving routine tenant matters-Assist with interior design of new and existing properties
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Guest Relations
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Jun 2020 - Feb 2022
-Providing exceptional service to guests-Be available for guest's 24/7 via work cell phone to answer any questions and assist with any issues relating to their stay or reservation-Inspect properties prior to each arrival to ensure optimal cleanliness-Assist with interior design of new and existing properties-Create new and innovative concierge offerings to enhance the guest's experience-Become proficient in PMS software, Streamline-Help to make all guest accommodations and arrangements -Address customer complaints and passing those comments onto management-Monitor third party accounts and answer all messages and inquiries in a timely manner (phone, Airbnb, VRBO, email)-Help style and stage property photo shoots-Handling VIP clients -Recommending off-site activites for clients -Maintaining open lines of communication with guest relation team memebers, house keeping, and staff-Handling all incoming reservations-Assist with month-end close processes (reconciling concierge bank account, running past due balance reports, compiling owner's statements, calculating and tracking maintenance hours, posting owner charges)-Conduct monthly walkthrough of each property with maintenance team to address any issues
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Hannah's Pop-Up Boutique
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Charleston, South Carolina Area
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Owner
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Sep 2019 - Feb 2022
- Oversaw daily operations of the business - Kept abreast with the latest product lines in the industry - Led aesthetic visions for the e-commerce site and brand image - Planned and executed entire aspect of boutique operation - Ensured financial solvency of business - Oversaw daily operations of the business - Kept abreast with the latest product lines in the industry - Led aesthetic visions for the e-commerce site and brand image - Planned and executed entire aspect of boutique operation - Ensured financial solvency of business
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Lee & Associates Charleston
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United States
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Leasing Non-residential Real Estate
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1 - 100 Employee
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Spring Intern
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Jan 2020 - May 2020
-Designing and developing comprehensive marketing portfolios using Photoshop, Illustrator, InDesign, and Adobe -Expand market reach by assisting in the creation of and content within proposals, brochures, email campaigns, social media posts, and blog posts -Conduct company, property, and industry- specific research -Create and maintain tracking reports of digital and traditional marketing efforts (through SEO) -Help team prepare for meetings and presentation of information -Assist in developing and preparing marketing and presentation materials -Provide ongoing support with current deals, including lease reviews, financial analysis
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Handsome Properties
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United States
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Real Estate
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1 - 100 Employee
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Intern
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May 2019 - Jan 2020
-Managed leads -Worked closely with different team members to learn about the real estate process -Developed and maintained "for sale" properties on the website -Prepared advertising copy and news releases -Wrote blog posts for website -Updated international properties on the website -Shadowed agents throughout the real estate processes -Managed leads -Worked closely with different team members to learn about the real estate process -Developed and maintained "for sale" properties on the website -Prepared advertising copy and news releases -Wrote blog posts for website -Updated international properties on the website -Shadowed agents throughout the real estate processes
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Oak Tree Construction
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Winter Park, Florida
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Marketing Manager
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Apr 2018 - Jan 2020
-Assisted with writing press releases -Assisted with social media -Assisted in communicating the brand to the digital world -Created the website -Assisted with writing press releases -Assisted with social media -Assisted in communicating the brand to the digital world -Created the website
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Gramling Brothers Real Estate
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United States
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Real Estate
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1 - 100 Employee
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Intern at Gramling Brothers
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Sep 2018 - Jan 2019
-Attended client and investor meetings -Shadow with salespeople throughout various stages of real estate process -Prepared reports -Assisted with social media platforms -Attend local real estate functions -Created new digital platforms -Attended client and investor meetings -Shadow with salespeople throughout various stages of real estate process -Prepared reports -Assisted with social media platforms -Attend local real estate functions -Created new digital platforms
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Education
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2016 - 2020
College of Charleston
Bachelors, Commercial Real Estate Finance -
College of Charleston
Minor, Finance, General
Community
