Experience

GEORGE ARZT COMMUNICATIONS

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Social Media Analyst

  • 2016 - Present

  George Arzt Communications, Inc. (GAC) is a full service public, community and government relations firm with extensive experience and extraordinary contacts in media, politics and government. Responsibilities include: • Prepare and post content for social media • Responsible for all of the company’s social media activity • Oversee social media campaigns for clients • Generate content to maintain company’s online presence • Work with Account Executives to promote client campaigns and initiatives through social media • Manage content on company website • Upload/edit videos, press clips and photos • Prepare and distribute news releases Show less



Boostability

• United States
• Advertising Services
• 200 - 300 Employee

• Custom Websites Project Manager

  • 2015 - 2016

  ◦ Manage projects related to the Custom Website product, including,◦ Creating & documenting new processes◦ Department reporting◦ Escalation documentation ◦ Department training coordination ◦ Organizing hiring and recruiting efforts for the department (attend career fairs, conduct phone screenings/face-to-face interviews, review resumes, etc.)◦ Organize weekly trainings related to customer service, web design best practices, SEO, etc.◦ Oversee department personal ◦ Manage department expenses and budget ◦ Assist/mentor department team leads Show less

• SEO Infrastructure and Custom Websites Executive Assistant

  • May 2014 - Jun 2015

  ◦ Assist with day-to-day operations ◦ Organize team building exercises ◦ Event planning – size of events ranging from 50-400 guests, experience in researching/booking venues, caterers, event décor, etc. ◦ Plan and schedule meetings – oversee calendar of department director ◦ Assist the department director with managerial responsibilities◦ Attend regular SEO trainings in order to stay up-to-date on SEO trends and best practices



Center Stage Performing Arts Studio

• United States
• Performing Arts
• 1 - 100 Employee

• Ballet Company Director

  • Sep 2011 - 2016

  Senior Company and Teen Company ballet instructor Provide training to 20+ students ages 12-19 in daily ballet classes and private lessons Senior Company and Teen Company ballet instructor Provide training to 20+ students ages 12-19 in daily ballet classes and private lessons



PMA Media Group

• United States
• Advertising Services
• 1 - 100 Employee

• Public Relations Specialist and Social Media Manager

  • Aug 2013 - May 2014

  ◦ Managed social media accounts (Facebook, Twitter, Tumblr, Pinterest, Google+) for five websites◦ Managed all social media interactions between consumers and our business ◦ Reputation management – created and executed resolution strategy◦ Wrote/edited content related to higher education using SEO best practices – published articles constantly appeared on first page of Google search results◦ Wrote and distributed news releases for promotion purposes

• Supervisor

  • Mar 2012 - Aug 2013

  ◦ Management and development of 35-85 employees ◦ Planning and implementing employee training's on topics pertaining to sales◦ Monitoring employee’s calls for quality assurance and providing coaching to employees ◦ Maintain constant communication with the colleges our company partnered with – act as a liaison ◦ Daily team building and motivational exercises ◦ Work through escalations involving customers and employees (call center agents)◦ Train call center agents on the resolution for conflict ◦ Assist Human Resources in completing new hire paperwork, employee performance reviews/disciplinary write-ups◦ Interviewing/hiring – have conducted over 200 interviews◦ Employee schedules and other administrative tasks◦ Monitoring of employee incentives – completed before each payroll◦ Assisting employees to meet daily performance goals◦ Conflict resolution◦ Maintain a professional and positive work environment Show less

• Customer Service Representative

  • Oct 2011 - Mar 2012

  College Advisor for outbound call centerCreated a training program for new employeesTrained new employeesConsistently maintained position as top performer