Experience

Geneva Healthcare

• New Zealand
• Hospitals and Health Care
• 200 - 300 Employee

• Office Manager

  • Feb 2021 - Present

  My goal in life is to support people, as it brings me joy. Whether it’s importing +100 mobiles for home MIQ, sorting couriers, organising travel and catering, I’m your go-to person to ensure it’s done while keeping a positive attitude throughout the day.

• Marketing Coordinator

  • Feb 2019 - Feb 2021

  This role was split in two - first being a Disability Event Manager for over 200 people including the initial planning and procurement, to the final implementation. The second half was engagement, working with over with 30K+ Clients, 12K+ Carers, and facilitating relationships with ACC, Ministry of Health, The Heart Foundation and media. Examples include newsletters featuring recipes from The Heart Foundation, all the way to boosting charities on our 30K Geneva Healthcare Facebook page.



Vend by Lightspeed

• Canada
• Software Development
• 100 - 200 Employee

• Customer Engagement Manager

  • Oct 2016 - Feb 2019

  Using a one-to-many approach, successfully managed over 5K retailers, explaining “How to use Vend”. Highlights include:+ Shifted 63% of 2000+ retailers, using the incorrect browser to ensure their experience was optimal+ Received 95K views for my on demand YouTube content+ Sent over 15K activation emails averaging a 58% open rate, and 15% click rate explaining the basic steps to setting up your Vend account

• Customer Launch Manager

  • Aug 2014 - Oct 2016

  Successfully onboarded over 350 new retailers remotely using either phone and email. This meant adapting my personality and creating customised solutions to meet my retailers needs and preferences.



Mischief Shoes

• e-Retail Leader

  • Jan 2013 - Sep 2014

  I worked my way up the ladder, until I became the e-Retail Leader. Reporting directly to the company directors, the ultimate goal was managing the website and IT across all stores so there was no disruption to trade.+ Customer relationship management + Collaboration with internal and external stakeholders at all levels + Full management and continual maintenance of website content + Company wide IT support and maintenance, including project managing any planned upgrades and changes, and also being on call incase of an IT emergency

• Project Manager of Pop-up Solutions

  • Jan 2012 - Jan 2013

  Managing the complete set up, day to day management and pack down of reoccurring pop up stores called "The Bootery"+ Managing Staff+ Co-ordinating the complete setup and pack down of shop fit out+ Continual tracking of goals, and in turn meeting sales targets

• Assistant Manager

  • Oct 2007 - Jan 2012