Curriculum Administrator

• Feb 2021 - Present

Senior Customer Service Advisor

• Mar 2010 - Oct 2020

Key Responsibilities: - Handling both incoming and outgoing calls from customer's in difficult situations, ensuring that empathy and care are taken when dealing with sensitive claims. - Inputting customer data onto database system with a high level of accuracy. - Processing travel insurance claims to deadlines. - Prioritising my task bin and ensuring all tasks are dealt with to deadlines. - Checking processed claims and authorising payments up to £20,000, this was a promotion to the Claims Authorising Team, showing that I am a trusted with the responsibility of ensuring payments are made correctly. - Coaching new members of staff. - Liaising with GP surgeries and in-house nurses with complex medical claims.

Property & Licensing Administrator

• Sep 2001 - Mar 2010

During my time at Locket Property Holdings I was asked to split my time with my responsibilities at Lockett & Co. My main duties at Locket Property Holdings were: - Assisting the Director with all administrative tasks that were customer related - Assisting the design/marketing department of the business - Arrange customer viewings of the properties - Taking minutes of site progress meetings - Liasing with site foremen and suppliers for delivery of fixtures and fittings During my time at Locket Property Holdings I was asked to split my time with my responsibilities at Lockett & Co. My main duties at Locket Property Holdings were: - Assisting the Director with all administrative tasks that were customer related - Assisting the design/marketing department of the business - Arrange customer viewings of the properties - Taking minutes of site progress meetings - Liasing with site foremen and suppliers for delivery of fixtures and fittings

Property and Licensing Administrator

• Sep 2001 - Mar 2010

During my time at Lockett & Co my main responsibilities were: - Being in charge of the onboarding of new customers; and - Being responsible for coordinating the training of customers regarding the BIIAB examinations (NCL Off-licence and On-licence, NCPLH, NCLP, Bar Persons Qualification and Public Entertainment Licence) - Being the Invigilator for all BIIAB Examinations - Processing of alcohol applications to deadlines, ensuring high level of accuracy - Office supply manager During my time at Lockett & Co my main responsibilities were: - Being in charge of the onboarding of new customers; and - Being responsible for coordinating the training of customers regarding the BIIAB examinations (NCL Off-licence and On-licence, NCPLH, NCLP, Bar Persons Qualification and Public Entertainment Licence) - Being the Invigilator for all BIIAB Examinations - Processing of alcohol applications to deadlines, ensuring high level of accuracy - Office supply manager