Experience

Gallagher Re

• United Kingdom
• Insurance
• 700 & Above Employee

• CRM Sales Analyst

  • Jan 2023 - Present



Nestlé Professional

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• C4C Sales and Reporting Specialist

  • Oct 2018 - Jan 2023

• C4C Data and System Specialist

  • Feb 2017 - Jan 2023



Nestlé Nespresso SA

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• B2B & Sales On Demand SAP SME

  • Feb 2015 - Feb 2017

  Currently adapting our currently System to an SAP system, making sure all required elements of the B2B buisness are currently in place in the buisness can be transfered accross to the new SAP system. This involves finding gaps in the currently SAP system and using my knowledge of our buisness and market to set up the correct platform in which to have all possible functionality available.I am currently the super user for SAP Cloud 4 Customer, where i have developed further skills with reporting tools and the sales process within Cloud 4 Customer. I have been fundamental in ensuring this system is used across the board with our sales team. Show less

• Sales Support Specialist

  • Sep 2010 - Feb 2015

  Contact new customer, dealing with VIP customers and changing customers contract, by looking at the suitability to their current contract.Also dealing with contract management of new customers.Working closely with our customer relationship centre to ensure all information and training is provided where required.

• Team leader

  • Feb 2006 - Sep 2010

  Manage a group of 12 to 13 members of a call centre providing excellent customer service to all customers.Dealing with incoming customer queries and providing assistance and guidance to coffee specialist where required.