Experience

Viatek Group

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Solutions Analyst

  • Mar 2020 - Present



Master Distributors

• Australia
• Manufacturing
• 1 - 100 Employee

• Business System Analyst

  • Dec 2018 - Dec 2019



Whirlwind Print

• Australia
• Printing Services
• 1 - 100 Employee

• Project Coordinator

  • May 2018 - Aug 2018

  Coordinate all projects for the IT department.I transitioned into the Project Coordinator role after completing the project to transfer all clients across to the new online system.Currently I coordinate all the IT projects for the IT team at Whirlwind. Liaising with key stakeholders in the business to gather any information the IT team require to work on current projects. I also work with the IT Manager to prioritise projects for the team and display them on a project board for all the business to view where the status of the projects. Create an agenda for a scheduled weekly meeting with our software supplier.

• IT Product Support Administrator

  • Jun 2017 - May 2018

  Install and maintain new Print IQ online print management site.I joined Whirlwind to install and manage the new Print IQ online print management site. This site is used by our customers to order their products online.I have been involved in the testing and development of the online print management site. Managing communications and requests between the IT Department and the online print management team.Having previously worked at Whirlwind I understand the customer needs and their specific requirements needed for each site. I have been the key person to request any customer based changes with Print IQ to then develop and send back to myself for further testing.I am currently responsible for all customer and user setups in Print IQ for the online store. Each individual customer product setup. Front page custom page design and setup. Using CSV excel templates to bulk upload large data sources. Currently we have over 40 customers using our old online portal who will be transferred across to the new Print IQ online store.



Dashing

• Australia
• Printing Services
• 1 - 100 Employee

• Business Systems Administrator

  • Aug 2015 - Jun 2017

  Provide Level 1&2 IT Support for the Tharstern system and support to staff. When I joined Dashing they had begun the process of merging two systems into one. I have been involved in the testing and ongoing roll outs of the new Tharstern system. This has involved the transfers of customers, stock and machine setups. Dashing have also had a new front page being developed for our production team to easily navigate through the system. I have been a key stakeholder in the testing and support of this. This allows production users to start/complete jobs with ease. Track jobs and stock/finishing materials to be used. IDC scanners for Fast track have been installed and I have been involved in the setup of the hardware for the company. We have installed over 15 scanners. I provided training for all staff on the new system and still remain the first point of contact for all Tharstern issues. I am a key stakeholder in writing standard procedures and documenting them for company use. I also worked on integrating our online portal XMPIE into Tharstern. This involves setting up of customers, products and templates and linking them into tharstern to allow online orders to automatically roll through the system.



Whirlwind Print

• Australia
• Printing Services
• 1 - 100 Employee

• IT Product Support Administrator

  • May 2014 - Jul 2015

  Provide IT Support and managed the roll out for the online portal for the Tharstern system. Provide Level 1&2 IT Support for the Tharstern system and support to staff. I was the key customer contact for online portal maintenance. Managed the roll out of customers onto the online portal. This involved stock setup, entering new customers and monitoring customer allowances. I also completed a CSS course to assist with the setup of the webpages. I was a key stakeholder in managing the internal online support system. We used this system to manage and log all our internal issues. I also was heavily involved in the documentation process of the Tharstern system during the roll out. Creating, editing and auditing instruction manuals for the company.



CoolDrive Auto Parts

• Australia
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• IT Support Officer and ERP Administrator

  • Dec 2008 - May 2014

  Provide IT Support to all staff and customers nationally. Maintain online website. Manage computer/laptop/smart phone setup. Responsible for daily backups of company server. IT Support duties; Provide IT Support and Pronto system support to staff nationally. CoolDrive has 16 branches and 200 staff, including 30 remote users so the Help Desk is extremely busy. I also manage the computer/laptop/smart phone setup, control business specific license management, am responsible for the daily backup of the company server and maintain printers and printer cartridges nationally. CoolDrive implemented a virtual computing environment. My task was to migrate each staff member to the new environment. Attention to detail and exceptional communication skills have ensured that the migration has had a high level of staff acceptance. I also provide ongoing support to staff in the virtual environment. Online website duties; Key contact for Sales Reps, key customer contact, new customer entry and product updates. There are more than 2000 customers with access to the CoolDrive eCommerce site and 100 more joining each month, with on average more than $1 Million worth of sales through the site per month. Since starting this role the online website daily sales have increased by 5%. Feedback from both customers and sales reps has been extremely positive, because I attend to issues quickly to ensure minimal downtime of the site. After 5 years experience within the CoolDrive network I am able to resolve problems quickly and efficiently. I work well both independently and within teams and I am able to identify when issues need to be escalated. I am trustworthy, consistent, conscientious and reliable.