City Arborist

• Dec 2022 - Present

Operations Manager

• May 2018 - Apr 2022

Increased revenue by 71% over 4 years by implementing a CRM that fully digitalized the sales process and allowed project managers to see more sales leads every dayMonitored sales KPIs through weekly reports and proposed shifting sales strategies depending on performanceOversaw the execution of all municipal and commercial contracts while establishing relationships to ensure continued success of future projectsEnsured all projects requiring permits had approval from the correct municipality prior to project completionManaged 25 direct reports by handling recruiting, hiring, performance reviews, training, coaching and daily managementDeveloped SOP’s to ensure consistency and competency in all tasks completedDrove the implementation of a HR management software to systemize on-boarding and training across all departments that lead to an increase in new employee retentionOrganized the transition to a new company headquarters without significant disruption to production by moving each department in waves to ensure continued success in daily operations Show less

Associate Arborist and Permit Specialist

• Jun 2017 - May 2018

Visited residential, commercial, and municipal properties to assess trees onsite to provide clients with formal proposals outlining proper care recommendationsPrepared and submitted arborist reports, tree retention plans and municipal permitsConducted tree inventories mapping environmentally critical habitats requiring extra attention Scheduled all projects in a manner that allowed the company to meet weekly production goals while also providing exceptional customer service Show less

Nanny

• Jan 2014 - Jun 2017

Camp Counselor

• Jun 2015 - Aug 2015

Barista

• Sep 2011 - Sep 2012