Experience

The Castlefield Rooms

• Hospitality
• 1 - 100 Employee

• Events Manager

  • Jul 2019 - Present



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Conference and Events Team Leader

  • Oct 2015 - Present

  Main Duties Include: Setting up for a variety of conference and events, ranging from small meetings to high profile gala dinners. Managing a large team to carry out jobs in the most efficient way as well as dealing with customers queries and problems in a timely fashion. Skills and Achievements:• Leadership skills to motivate my team so that dinner service is performed in an effective manner. Additionally, it is important to manage my team so that set-ups are carried out to Hilton standard.• Successfully working to demanding time scales set by events, usually the high-profile dinners such as Royal Television Society North West Awards. Therefore, working quick, calm and under pressure is not uncommon.• Worked to a strong customer service ethos delivering the best possible service to all guests attending events. • Typing up and emailing handovers at the end of a shift to clearly communicate with other members of the management team what has been done on shift.



THE BOOKCAFE LIMITED

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Waitress/Barista

  • Nov 2013 - Sep 2015

  Main Duties Include: Serving food and drinks to customers, making drinks including coffee, smoothies and cocktails as well as clearing plates and cleaning. Skills and Achievements:• Following orders from management precisely was important in the running of the café. • Attention to customer service was important due to the café receiving many returning guests, meaning close relationships with customers could be formed to create the best experience for those involved. • Trained in making coffee at a fast pace using a professional coffee machine.



Trenchers Cafe

• Waitress

  • Jun 2013 - Oct 2013

  My responsibilities included: food preparation, preparing drinks, serving customers. money handling, cleaning My responsibilities included: food preparation, preparing drinks, serving customers. money handling, cleaning