Head Of Department

• Oct 2021 - Present

Head of Data Science

• May 2020 - Present

Chief Marketing Officer

• Mar 2018 - Present

Facility Manager

• Sep 2015 - Present

A multi-functional fitness facility, The Burrow has been nominated one of the Top 10 Gyms in the world, according to Grazia. The Burrow offers a unique take on health and fitness by offering a variety of classes including CrossFit, Boxing, Muay Thai, Bootcamp, Spinning, Yoga, Calisthenics and TRX. What I do: Interviewed and hired over 10 employees from various countries Evaluate Coaches, Front of House and Juice Bar Staff - provide constructive feedback and improvements Guided all staff through Facility Operations Managed Front of House Training and Development Improved Corporate wellness and Community Outreach within the Facility Arranged monthly events with facility staff Supervised and maintained all Customer Service needs Responsible for payroll of all staff members Facilitated the process of all merchandise products sold Designed and Drafted new Merchandise Handled all orders, stock, shipments and display of inventory Worked alongside managing partner to examine finances/cost within the facility to operate at a profitable margin Adapted and implemented ways of increasing membership and retention rates Created and Implemented Front of House Incentive Plan. Observed all Membership sales and monthly targets Created and enforced policies and procedures Supervised all facility maintenance meet standards Manage facility Schedule, Service Timing and Operating Hours Maintained staffing needs, including facility software and operating programs Lead weekly facility meetings Created and handled all marketing material used on all Social Media Platforms

Manager

• Jul 2014 - Apr 2015

- Balanced and controlled intoxication levels - Inventoried all products - Hired and employed Staff - Guided and assisted new staff through training program - Managed a team of 20 - Created budgets and implemented targets - Built and strengthened the promoting and marketing of the business - Handled work schedules - keeping a balanced ratio of staff - Balanced and rectified end of day sales reports - Administered statistical and financial records - Studied and improved profitability within the business - Accommodated to all customers - Maintained all licensing paperwork - Budgeted costing of special events

Assistant Manager

• Jan 2013 - Apr 2014

Graphic Designer

• Sep 2013 - Dec 2013

Manager

• Dec 2005 - Dec 2011

Facilitated in recruiting, training and supervising staff Planned and budgeted all expenses within the business Assisted in reorganizing menus Maintained all compliance with licensing, hygiene and health and safety legislation/guidelines Created marketing strategies to help improve sales within the business Controlled stock levels and inventory within the business Scheduled and prepared staff rotas Handled customer enquiries and complaints Created and measured staffing/sales reports Reported and observed statistical and financial records and increased profitability by installing targets Reorganized and repaired the operations of the business and developing the restaurant Accommodated and communicated with customers, Employees, Suppliers, licensing authorities and sales representatives.