Experience

beCuriou

• Norway
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Senior VIP Manager | PA

  • Jun 2023 - Present

• VIP Manager | PA

  • Jun 2022 - Jun 2023

  • Assist COO (and CEO) with VIP management and company ́s operations• Designing travel itineraries, and negotiating with providers• Participate in client acquisition, esp. UHNW clients in the region



Scott Dunn

• United Kingdom
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Senior Travel Consultant

  • Jan 2017 - Jun 2022

  • Full training of the Mediterranean Product including all Scott Dunn Kids Clubs • Working alongside guests to design the perfect holiday from start (initial enquiry) to finish (final documents) • Keeping in contact with the guest until departure to offer any upsells that they would like to add onto the holiday and calling on return to gather information on the trip, most importantly generating a new lead from the client for the next trip with the Scott Dunn portfolio • Direct contact with all Scott Dunn suppliers liaising for availability and specials offers to secure the booking with Scott Dunn • Consistent top performer. Regularly in the top five for sales revenue throughout time at the company making in excess of £1-2 million in sales per year • Conversion rate consistently over expectations of the company • Training and support of new and junior members of staff • Representing Scott Dunn on a number of familiarisation trips which include meeting with the hotels directly and staying with them for a period of time to gather information about the offerings of the hotel and reporting back to the wider team • Assisting the wider senior management team design a new internal working system to make consultants day to day job quicker • Volunteered to work on the guest relations team during Covid-19 crisis. This involved processing refunds and postponements in a tough environment whilst upholding the strongest customer service values • Point of contact for all things “Mediterranean”. Helping fellow team members to service their guests with the best possible travel alternatives • Assisting other teams where possible depending on demand • Generating leads when incoming sales are quiet through outbound calling to repeat guests and guests who are shown interest on resources that marketing have sent out Show less



Mark Warner

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Sales Travel Expert

  • Nov 2016 - Nov 2016

  • Underwent full training for the Mark Warner Ski and Summer package including different options of hotels, adult only, childcare, flight options • £139,000 made in 6 days after training • Underwent full training for the Mark Warner Ski and Summer package including different options of hotels, adult only, childcare, flight options • £139,000 made in 6 days after training



LMEQ LIMITED

• United Kingdom
• Spectator Sports

• General Manager

  • May 2014 - Oct 2016

  • Organisation of the daily operations which involved booking all facilities and lessons including with Olympic riders. Other duties ranged from diary organisation, PA tasks, cash management and customer service • Producing new website and booking system to make bookings easier • Relationship management with sponsors • Planning of different events including British Eventing One Day Events which attract over 500 riders a day including a mix of professional and amateur riders. Involved in every aspect, including but not limited to budget/cost planning, risk assessments, logistics, licencing and trade stands • Updating and maintaining company profile on social media including Facebook, Twitter and Instagram • Personal Assistant to CEO with tasks ranging from diary management, travel plans, monthly company accounts and expenses, using Excel and paper invoices and research for projects • Managing a team of seasonal employees, and being a primary source of contact for them Show less



Dassett Eventing

• Avon Dassett, Warwickshire, United Kingdom

• Head Travelling Groom

  • Mar 2013 - Mar 2014

  • All day to day yard duties at home and while at competitions • Overseeing the day to day care of competition horses and preparation for all aspects of the competitions • Making sure all documentations of horses were up to date when travelling to competitions both within and outside of the UK • Sourcing all required equipment was available for riders and ordering supplies within the competition budget • Standing in as home head girl when current head girl was on holiday or on days off • Delivering high quality customer service to all clients, owners and liveries Show less



Kate Tarrent Eventing

• Reigate, England, United Kingdom

• Head Travelling Groom

  • Sep 2011 - May 2013

  • All day to day yard duties at home and while at competitions • Overseeing the day to day care of competition horses and prepare all aspects for competitions • Ensuring all horses had regular treatments from but not limited to chiropractor and farrier • Managing other staff when head groom was on holiday • Maintaining high quality customer service to all clients, owners and liveries • All day to day yard duties at home and while at competitions • Overseeing the day to day care of competition horses and prepare all aspects for competitions • Ensuring all horses had regular treatments from but not limited to chiropractor and farrier • Managing other staff when head groom was on holiday • Maintaining high quality customer service to all clients, owners and liveries