Experience

HMSA

• United States
• Insurance
• 200 - 300 Employee

• Manager Project Administration

  • Oct 2019 - Present

• Sales Administrative Support Supervisor

  • Apr 2016 - Oct 2019

  -Manage eight administrative staff who support the Account Management and Sales Department.-Responsible for the hiring and managing of temporary employees to cover business needs.-Track and forecast budget for department needs.-Lead on an open enrollment initiative that impacts over 20,000 members state-wide.-Effectively communicate with multiple department leads and management to ensure project goals are on track and deadlines will be met.-Collaborate with the Marketing and Communications team to create and execute marketing materials and collation projects.-Develop policies and procedures to implement process improvements and train staff to ensure consistency and competency.

• Sales Operations Coordinator

  • May 2015 - Apr 2016

  -Assisted with supervising a support staff of four employees and conducted daily reports to monitor and prioritize assignments.-Reported on multiple expense activities such as inventory, print requests, purchase orders and check requests. -Generated and sent legal documents to clients in a timely manner.-Responsible for handling confidential, time sensitive information and processing requests with accuracy and integrity.



GEICO

• United States
• Insurance
• 700 & Above Employee

• Claims Adjuster

  • May 2014 - May 2015

  -Actively investigated 15-20 claims per day requiring time sensitive correspondence and follow up to ensure timely processing and customer satisfaction.-Delegated tasks to different departments utilizing sophisticated claims tracking system to ensure appropriate and efficient handling of claims.-Analyzed policy contracts and legal resources to make liability decisions resulting in high quality service and customer satisfaction.-Effectively communicated with other insurance company representatives, law enforcement, and legal representatives through a high volume of written correspondence and verbal communications. -Composed and executed formal legal documents to convey binding legal decisions to clients. -Issued settlement checks ranging from $100 to $50,000 to clients or other appropriate parties to resolve claims.

• Customer Service Representative

  • Sep 2008 - May 2014