Hannah Rockecharlie
Customer Success Manager, CoPilot at College Possible- Claim this Profile
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Bio
Greg Pillar
Hannah is a rising star in higher ed student and academic affairs. I had the absolute pleasure of working with Hannah at Queens when she was a key member of our academic advising team within the Center for Student Success. Professional, intelligent, adaptive, hard working and determined are only a few of the key attributes that come to mind with Hannah. When advising students she would go to great lengths, often above and beyond, to make sure students needs, questions, and concerns were addressed. The quality of her work and advising was always excellent. Working heavily with undecided students, she had the suite of soft skills and emotional intelligence to provide unique and personalized advising to each student. Because her work was always highly contextual depending on the specific situation for each student the potential for errors is quite high. However, her quick wit, adaptability, and growth mindset allowed her to navigate this difficult work and avoid errors or mistakes with ease. During my routine (and at other times unscheduled) visits to the Center Hannah was always positive and professional. In our usually brief conversations it quickly became clear to me the qualities she possessed that made her so successful with students. She is approachable, hard working, and always willing to help out where needed. Part of my responsibilities involved advising on issues that may pop up in the Center or addressing particularly sticky student issues. Her perspective on these issues was always helpful and insightful. When Hannah was directly faced with a challenge or issue she always did a fantastic job of problem solving and developing creative approaches or ideas. As a colleague and academic professional, I would highly recommend Hannah and believe her potential and career trajectory is nothing shy of excellent.
Greg Pillar
Hannah is a rising star in higher ed student and academic affairs. I had the absolute pleasure of working with Hannah at Queens when she was a key member of our academic advising team within the Center for Student Success. Professional, intelligent, adaptive, hard working and determined are only a few of the key attributes that come to mind with Hannah. When advising students she would go to great lengths, often above and beyond, to make sure students needs, questions, and concerns were addressed. The quality of her work and advising was always excellent. Working heavily with undecided students, she had the suite of soft skills and emotional intelligence to provide unique and personalized advising to each student. Because her work was always highly contextual depending on the specific situation for each student the potential for errors is quite high. However, her quick wit, adaptability, and growth mindset allowed her to navigate this difficult work and avoid errors or mistakes with ease. During my routine (and at other times unscheduled) visits to the Center Hannah was always positive and professional. In our usually brief conversations it quickly became clear to me the qualities she possessed that made her so successful with students. She is approachable, hard working, and always willing to help out where needed. Part of my responsibilities involved advising on issues that may pop up in the Center or addressing particularly sticky student issues. Her perspective on these issues was always helpful and insightful. When Hannah was directly faced with a challenge or issue she always did a fantastic job of problem solving and developing creative approaches or ideas. As a colleague and academic professional, I would highly recommend Hannah and believe her potential and career trajectory is nothing shy of excellent.
Greg Pillar
Hannah is a rising star in higher ed student and academic affairs. I had the absolute pleasure of working with Hannah at Queens when she was a key member of our academic advising team within the Center for Student Success. Professional, intelligent, adaptive, hard working and determined are only a few of the key attributes that come to mind with Hannah. When advising students she would go to great lengths, often above and beyond, to make sure students needs, questions, and concerns were addressed. The quality of her work and advising was always excellent. Working heavily with undecided students, she had the suite of soft skills and emotional intelligence to provide unique and personalized advising to each student. Because her work was always highly contextual depending on the specific situation for each student the potential for errors is quite high. However, her quick wit, adaptability, and growth mindset allowed her to navigate this difficult work and avoid errors or mistakes with ease. During my routine (and at other times unscheduled) visits to the Center Hannah was always positive and professional. In our usually brief conversations it quickly became clear to me the qualities she possessed that made her so successful with students. She is approachable, hard working, and always willing to help out where needed. Part of my responsibilities involved advising on issues that may pop up in the Center or addressing particularly sticky student issues. Her perspective on these issues was always helpful and insightful. When Hannah was directly faced with a challenge or issue she always did a fantastic job of problem solving and developing creative approaches or ideas. As a colleague and academic professional, I would highly recommend Hannah and believe her potential and career trajectory is nothing shy of excellent.
Greg Pillar
Hannah is a rising star in higher ed student and academic affairs. I had the absolute pleasure of working with Hannah at Queens when she was a key member of our academic advising team within the Center for Student Success. Professional, intelligent, adaptive, hard working and determined are only a few of the key attributes that come to mind with Hannah. When advising students she would go to great lengths, often above and beyond, to make sure students needs, questions, and concerns were addressed. The quality of her work and advising was always excellent. Working heavily with undecided students, she had the suite of soft skills and emotional intelligence to provide unique and personalized advising to each student. Because her work was always highly contextual depending on the specific situation for each student the potential for errors is quite high. However, her quick wit, adaptability, and growth mindset allowed her to navigate this difficult work and avoid errors or mistakes with ease. During my routine (and at other times unscheduled) visits to the Center Hannah was always positive and professional. In our usually brief conversations it quickly became clear to me the qualities she possessed that made her so successful with students. She is approachable, hard working, and always willing to help out where needed. Part of my responsibilities involved advising on issues that may pop up in the Center or addressing particularly sticky student issues. Her perspective on these issues was always helpful and insightful. When Hannah was directly faced with a challenge or issue she always did a fantastic job of problem solving and developing creative approaches or ideas. As a colleague and academic professional, I would highly recommend Hannah and believe her potential and career trajectory is nothing shy of excellent.
Credentials
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Salesforce Certified Administrator (SCA)
SalesforceApr, 2022- Sep, 2024
Experience
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College Possible
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United States
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Non-profit Organization Management
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300 - 400 Employee
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Customer Success Manager, CoPilot
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Oct 2021 - Present
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Queens University of Charlotte
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United States
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Higher Education
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500 - 600 Employee
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Academic Advisor
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Aug 2016 - Oct 2021
-Worked with internal team of 3 on the implementation of a retention management software system by organizing archival data, configuring and tailoring the software to Queens, and creating training materials for faculty and staff-Created and collaborated on engaging presentations for a variety of audiences: historically marginalized students in the Thrive Summer Bridge Program, international students, first-years, transfers, high school students, and parents-Supported fellow colleagues in our high-traffic office by staying actively engaged to occurrences within Student Accessibility Services, Post-Traditional Student Advising, and the Subject Tutoring & Writing Center-Remained apprised of changing institutional policies and procedures including admissions requirements, new programs, course changes, deadlines, costs, updates in college-wide initiatives, and transfer requirements-Assumed primary advising responsibility for traditional undergraduate (TUG) students enrolled as Undecided as well as exchange students-Created and maintained an effective and accessible Major & Career Exploration Resources module for advisees in the university’s LMS-Advised incoming TUG transfers in more than 35 majors for their initial semester, and utilize effective resources supporting their transition to the appropriate faculty advisor and to the campus community-Supported high-risk advisees on academic probation in the creation of an Academic Success Plan and coordinate consistent check-ins throughout the academic year to monitor personal and academic progress-Applied strong proficiency in Canvas (LMS), Jenzabar (SIS), Slate (CRM), Microsoft Outlook Suite, Adobe Acrobat Pro, Canva, and Powtoon-Provided supplemental advising to all TUG students regarding major exploration, academic requirements, campus resources, and institutional academic policies and procedures Show less
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Graduate Intern
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Jan 2016 - Jul 2016
-Assisted Student Life staff with the Leadership Selection process-Served on the New Student Welcome Board and collaborated with campus partners to plan summer orientation-Co-supervised and provided feedback to 2 student interns as well as 20 Orientation Leaders-Created intentional curriculum for Orientation Leader training sessions in preparation for their summer experiences
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Appalachian State University
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United States
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Higher Education
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700 & Above Employee
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Graduate Assistant
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Aug 2014 - May 2016
-Collaborated with a team in the planning and implementation of fraternity and sorority recruitment-Advised the Interfraternity Council (IFC) by providing training and support to the executive officers-Helped coordinate educational programs for the fraternity/sorority community members on topics of accountability, risk management, and values-based recruitment-Advised the IFC conduct board and upheld students to the expectations of the Code of Student Conduct-Collaborated with staff members and campus departments in the planning and implementation of programs and leadership retreats related to the fraternity/sorority community-Applied proficiency in Banner and OrgSync software systems to help maintain rosters and track attendance at campus events for about 1,900 students from the fraternity and sorority community Show less
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Co-Instructor
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Aug 2015 - Dec 2015
-Collaborated with fellow co-instructor to plan class curriculum, projects, and assignments-Facilitated discussions on course readings and applied content through activities and exercises-Graded course assignments and provided feedback to students-Fostered safe and open learning environment where students felt comfortable sharing leadership experiences and felt motivated to apply course content to personal organizations
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Practicum Student
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Jan 2015 - May 2015
-Co-advised the Special Events Council, one of seven councils within the Appalachian Popular Programming Society (APPS)-Created marketing materials using Scala Designer Signage Software-Collaborated with Graduate Assistant and student chairperson with event planning and implementation-Served as liaison between outside vendors and university for event contracts
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The University of Memphis
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United States
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Higher Education
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700 & Above Employee
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Graduate Student Intern
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May 2015 - Aug 2015
-Assisted the Office of Recruitment and Orientation in the implementation of 12 two-day New Student Orientation sessions and 3 Adult/Transfer Orientation sessions hosting up to 300 students and 200 guests -Helped supervise, motivate, and recognize a team of 20 student Orientation Guides -Created Orientation Guides’ schedules to maximize logistical effectiveness -Co-facilitated a student program pertaining to civility, diversity, and campus issues -Supervised evening and overnight activities at a residence hall for 50-300 incoming students during orientation sessions -Compiled assessment materials and analyzed data Show less
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University of North Carolina Wilmington
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United States
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Higher Education
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700 & Above Employee
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Manager, Campus Activities & Involvement Center
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May 2013 - Aug 2014
-Oversaw 6 undergraduate students in daily functions of employment-Conducted hiring process as well as employee evaluations and reviews-Carried out consistent protocol among student staff regarding violations of conduct policy-Coordinated and facilitated regular staff meetings-Assisted with the development and facilitation of staff training, focusing on customer service and student organization needs including registration, leadership development, and event management
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Involvement Specialist, Campus Activities & Involvement Center
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Aug 2011 - May 2013
-Promoted 250+ student organizations via print and web to enhance recruitment and retention-Provided clerical support for campus events ranging from 25-2500 attendees-Developed public speaking skills by presenting to groups of 10-150-Individually assisted students struggling to connect on campus-Interacted with local businesses and agencies to generate revenue for student organization support
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Education
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2010 - 2014
University of North Carolina Wilmington
Bachelor of Arts - BA, Communication, General -
2014 - 2016
Appalachian State University
Master of Arts - MA, Student Affairs Administration
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