Reception Administrator

• Nov 2022 - Present

Sales Support Executive

• Apr 2012 - Present

Ensuring the sales team are establishing and meeting our customers' requirements through a variety of communication channels including; email, telephone, Live Chat and face to face. Main tasks: - Analysis of sales telephone calls and sales Live Chat transcripts with view to training and developing staff, including written feedback and weekly result reporting. - Identifying and providing telephone and Live Chat coaching/training where appropriate. Following these sessions, reviewing statistics and liaising with Sales Managers to agree further actions. - Answering Live Chat sales enquiries. - Undertaking customer follow-up calls to identify areas for improvement and lead generation. - Generating monthly and weekly reports detailing our customer feedback and market share sales figures. Show less

Call Transfer Executive

• Jun 2007 - Apr 2012

- Customer service and sales role, telephone based. - Coaching & Training new and existing agents. - Adherence to call handling guidelines and data input accuracy - Target based - Complaint handling - Customer service and sales role, telephone based. - Coaching & Training new and existing agents. - Adherence to call handling guidelines and data input accuracy - Target based - Complaint handling

Personal Banker / Counter Manager

• May 2004 - Jun 2007

Front-line team member providing excellent customer servicing, sales and transactional processing. Contributing towards both team and individual targets. Headed up a counter team of 24 persons. Front-line team member providing excellent customer servicing, sales and transactional processing. Contributing towards both team and individual targets. Headed up a counter team of 24 persons.

Customer Service Officer

• Mar 2003 - May 2004

Target driven role within the branch network, identifying sales opportunities, making sales and generating future contact. Target driven role within the branch network, identifying sales opportunities, making sales and generating future contact.