Experience

Calibrus

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • nov. de 2016 - - actualidad



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Frontline Customer Service Representative

  • nov. de 2015 - mar. de 2016

  • Collected customer feedback and made process changes to exceed customer satisfaction• Created procedure exceptions to accommodate unusual customer requests.• Provided accurate and appropriate information in response to customer inquiries.• Demonstrated mastery of customer service call script within specified time frames.• Developed effective relationships with all call center departments through clear communication.• Built customer loyalty by placing follow-up calls for customers who reported product issues.



Cheba Hut

• United States
• Higher Education
• 1 - 100 Employee

• Crew Member

  • jun. de 2014 - oct. de 2015

  • Up-sold additional menu items, beverages and desserts to increase restaurant profits. • Recorded customer orders and repeated them back in a clear, understandable manner.• Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. • Resolved guest complaints promptly and professionally. • Up-sold additional menu items, beverages and desserts to increase restaurant profits. • Recorded customer orders and repeated them back in a clear, understandable manner.• Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. • Resolved guest complaints promptly and professionally.



McDonald's

• 1 - 100 Employee

• Crew Trainer

  • jun. de 2011 - ene. de 2015

  • Up-sold additional menu items, beverages and desserts to increase restaurant profits. • Resolved difficult issues concerning customers in a prompt manner with positive results.• Correctly received orders, processed payments and responded appropriately to guest concerns.• Communicated clearly and positively with co-workers and management. • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. • Up-sold additional menu items, beverages and desserts to increase restaurant profits. • Resolved difficult issues concerning customers in a prompt manner with positive results.• Correctly received orders, processed payments and responded appropriately to guest concerns.• Communicated clearly and positively with co-workers and management. • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.