E-Commerce Assistant

• Feb 2018 - Present

E-Commerce & Customer Service Assistant

• Nov 2017 - Feb 2018

E-Commerce & Marketing Assistant Intern

• Nov 2017 - Nov 2017

Interning on a full time basis for this independent luxury brand involved:• Tracking and analysing social media activity using Hootsuite.• Interpreting data on Google Analytics to monitor web activity and identify patterns in customer behaviour.• Using a CRM strategy to provide exceptional customer service through Live Chat, emails and on the phone.• Managing products, sales and customer information in Magento 2.• Organising the shipment of orders, returns, collections and exchanges.• Issuing refunds.• Performing ad-hoc tasks, such as stock taking and assisting with the picking and packing of orders.• Managing press samples.

Freelance Copywriter & Digital Content Creator

• Oct 2017 - Feb 2018

This freelance work entailed: • Transferring product from the old website to the new. • Optimising content to increase SEO rankings. • Copywriting and proofreading. • Writing press releases and other content in an engaging tone of voice. • Exporting and managing product on Magento 1 and VisualSoft. • Providing training via Zoom Meeting in Adobe InDesign, Microsoft Excel & VisualSoft. • Utilising features of Microsoft Excel to format information. This freelance work entailed: • Transferring product from the old website to the new. • Optimising content to increase SEO rankings. • Copywriting and proofreading. • Writing press releases and other content in an engaging tone of voice. • Exporting and managing product on Magento 1 and VisualSoft. • Providing training via Zoom Meeting in Adobe InDesign, Microsoft Excel & VisualSoft. • Utilising features of Microsoft Excel to format information.

PR Intern

• Feb 2017 - Jun 2017

This internship involved working one to two days a week, over a period of five months, for a luxury, independent boutique, alongside my final year studies. Throughout the duration of this internship, I was responsible for: • Writing weekly press releases, brand descriptions & blog posts. • Updating the brand's PR folder. • Managing the company's contact database. • Working in a small team to strategise PR activities to ensure maximum brand exposure. This internship involved working one to two days a week, over a period of five months, for a luxury, independent boutique, alongside my final year studies. Throughout the duration of this internship, I was responsible for: • Writing weekly press releases, brand descriptions & blog posts. • Updating the brand's PR folder. • Managing the company's contact database. • Working in a small team to strategise PR activities to ensure maximum brand exposure.

Student Representative

• Sep 2016 - Jun 2017

Requirements of this role included:• Acting as a liaison between the final year Fashion Marketing students and the lecturers.• Attending monitored, scheduled meetings.• Effectively communicating with lecturers to relay feedback from students and suggest ideas to be implemented to improve certain aspects of the course to further increase student satisfaction.

Student Ambassador

• Jun 2016 - Sep 2016

Acting as a Student Ambassador for the Fashion Marketing course on open days at the University of Leeds involved:• Representing the University and its Fashion Marketing course.• Showcasing and highlighting the benefits of studying at the University of Leeds.• Providing tours of the School of Design building for prospective students and answering any queries they may have had.• Creating a friendly and positive atmosphere to ensure people felt welcomed by the university.

Writer

• Dec 2015 - May 2017

Working as a freelance writer for the student newspaper at the University of Leeds entailed: • Researching current events and trends in the fashion industry. • Writing articles for the fashion section of this publication. • Meeting tight deadlines. • Working to a brief. • Adopting an engaging written tone of voice, appropriate for a student readership. Working as a freelance writer for the student newspaper at the University of Leeds entailed: • Researching current events and trends in the fashion industry. • Writing articles for the fashion section of this publication. • Meeting tight deadlines. • Working to a brief. • Adopting an engaging written tone of voice, appropriate for a student readership.

Member

• Oct 2013 - Jun 2014

I was a member of the student marketing committee at the British School, Muscat and this role entailed: • Attending weekly meetings. • Working in a small team to organise and produce marketing activities for up-coming events. • Using Adobe Photoshop to create marketing materials, such as posters and tickets. • Distributing promotional materials to generate word-of-mouth advertising. I was a member of the student marketing committee at the British School, Muscat and this role entailed: • Attending weekly meetings. • Working in a small team to organise and produce marketing activities for up-coming events. • Using Adobe Photoshop to create marketing materials, such as posters and tickets. • Distributing promotional materials to generate word-of-mouth advertising.

Visual Merchandiser & Sales Assistant

• Nov 2011 - Jun 2014

One Bead Leads To Another is a local hand-made crafts business, specialising in the production of bespoke jewellery pieces, key-rings, golf counters and mosaic drink coasters. My responsibilities while working for this independent business included: • Working on a stall at craft fairs. • Strategically displaying products to grab prospective customers' attention in a fast paced and highly competitive environment. • Cash handling. • Providing exceptional customer service. • Keeping a record of sales. • Managing and replenishing stock. • Conceptualising ideas for product designs and assisting in their production.

Participant

• Sep 2010 - Jun 2014

I completed the Bronze, Silver and Gold Duke of Edinburgh International Awards in Muscat, Oman. Obtaining these awards involved: • Trekking in challenging mountainous and desert terrains. • Working in a team to overcome challenges in demanding environments. • Supporting and assisting fellow team members. • Completing a set number of hours, within a specific time frame, in physical, skilled and voluntary activities. • Preparing for and going on expeditions and a residential trip.

Work Placement

• May 2011 - May 2011

This one week work placement at a local lifestyle publication entailed: • Conducting phone interviews to gather primary material for an article. • Working in a team to produce reviews and an article, all of which was published in the next issue of the magazine. • Interviewing a local radio DJ about the radio broadcasting industry. • Working to strict deadlines in a fast paced environment. This one week work placement at a local lifestyle publication entailed: • Conducting phone interviews to gather primary material for an article. • Working in a team to produce reviews and an article, all of which was published in the next issue of the magazine. • Interviewing a local radio DJ about the radio broadcasting industry. • Working to strict deadlines in a fast paced environment.