Experience

Cardiff Hearing

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Hearing Aid Dispenser

  • Apr 2023 - Present



The Hearing Care Partnership

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Hearing Aid Audiologist

  • Jul 2021 - Mar 2023



Amplifon

• Italy
• Retail Health and Personal Care Products
• 700 & Above Employee

• Clinic Manager and Hearing Aid Audiologist

  • Oct 2018 - Jun 2021

  - Attending BSHAA and BSA conferences to discover the benefits of latest technology, and changes within the field- Performing audiological assessments and recommending solutions based on clinical evidence- Explaining the results to clients in a simple and conscientious way, helping them understand how their loss might impact their lives- Knowing in-depth the features of hearing aids to help clients choose the right one for them- Troubleshoot hearing aid abnormalities and explain to the client why it happened and how it can be prevented- Wax removal with microsuction- Regularly completing AB word lists, QuickSIN, and REMs to obtain the right technology and the best sound- Creating strong rapport with clients as well as staff- Considerate diary management for my field dispenser and I as I am responsible for the financial performance of the clinic- Analysing the database for trends and opportunities. - Training and re-educating staff and clients on servicing hearing aids- Good knowledge of Resound, Phonak, Starkey and Widex products- HCPC, BSA and BSHAA registered Show less

• Hearing Aid Audiologist - Domiciliary Student - Qualified March 2018

  • Sep 2016 - Oct 2018

  - Planning a time and cost-effective route across a 180 mile area suiting clients’ preferred times- Analysing set-up procedures when undertaking assessments in clients’ homes or home facility- Quickly building rapport to ensure trust with vulnerable adults- Demonstrating the effectiveness of well-suited hearing aids- Successfully balancing studying and working (received the highest OSCEs scores from my cohort)



Private family

• Monthey, Switzerland

• Au Pair

  • Aug 2015 - Sep 2016

  - Communicate confidently in French to a level of A2/B1 with family members at all times. - Aid the family in any way possible to ensure the household runs smoothly. Achieved by directing appropriate amounts of attention to various tasks and stressors, and prioritising situations in order of importance, whilst maintaining time for compulsory studies. - Diary management of multiple clients – both children and occasionally parents. - Mediate between the children and parents, and defuse tense situations. - Responsible for the maintenance of the house. - Perform all aspects of childcare responsibilities to promote the social and educational development of two children, aged 1 and 5, within a busy household. Show less



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Data Gatherer and Subject Matter Expert

  • Jul 2012 - Jul 2015

  - Assessing insurance claims via telephone, email, letter or a third party. - Comparing and obtaining information through various systems to determine the outcome of a customer's case. - Handling confidential data while strictly complying with the Data Protection Act. - Producing appropriate letters to customers. - Prioritising urgent cases, requesting further details from customers, third parties, or other departments, and managing time allowances for these delays. - Controlling output for personal and team targets while keeping high accuracy. - Knowing the latest policies and processes of the job role and the business as a whole. - Advising team-mates and offering solutions to their queries. - Communicating via conference calls with managers of other departments. - Regulated time to accomplish several important assignments, from editing process and guidance documents by myself or in small groups, to formal meetings in person and over the phone with highly influential members of Lloyds Banking Group. - Advising team-mates and offering solutions to their queries. Managerial secondment - Subject Matter Expert: - Manager of a team of 10 - responsible for the team’s output. Left to adapt to frequently changing situations, sent reports, controlled workflow, gave feedback. - Taught the job role, overcame system access issues, tracked the progression of individuals and the team as a whole. My empathic, patient nature helped to constructively evaluate and encourage each individual. - Discussed with, and represented, over 50 members of staff in intensive collaboration meetings, resulting in creating and delivering reports to the Operations Managers, managers and teams. From this success, I became a consultant to different departments including the Change Team, Tech Team and Quality Control Team, as I professionally identified issues and improvements within the business. Show less



Milward’s Driver Hire

• Shrewsbury, United Kingdom

• Secretary

  • Jul 2008 - Jul 2009

  - Performed general office duties, including engaging with staff and customers by phone, email and in person. - Responded to companies requiring workers, members of public enquiring for a job, and employees. - Understood when to delegate and involve superiors. - Responsible for paying and calculating weekly wages, invoices and VAT returns using Excel. - Created new spreadsheets to improve the performance of the company. - Supported the running of the business by investigating outstanding payments. - Produced letters autonomously or from cues. Show less