Experience

Rural Payments Agency

• Government Administration
• 400 - 500 Employee

• Group Coordinator

  • Dec 2017 - Present



Natural England

• Environmental Services
• 700 & Above Employee

• Technical Advisor

  • Oct 2015 - Nov 2017

  Carry out supervisory checks of colleagues work to make sure it meets the required standards.Taking a lead with land transfer cases, processing initial request within 7 working days and cross referencing all documentation on EDRM.Initiating recoveries within 10 working days of discovery.Undertake land parcel changes to affected agreements within 10 working days ensuring all queries are resolved and the agreement is brought back to ‘live’ status within two weeks. Process ELS amendment and derogation requests within 10 working days of receipt, ensuring that the applicant is issued with revised Agreement documents or confirmation of the derogation being approved as soon as the request is complete.Provide advice and guidance to team members when required.Respond to all correspondence and queries within NE standards set. Show less

• Support Advisor

  • Jun 2014 - Sep 2015

  - Paying claims



Superdry

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Ecommerce Returns Administrator

  • Jan 2011 - Apr 2014

  Part of a five person team processing a large quantity of returned items from both domestic and international websites using the in house computer system and the Red Prairie warehouse management system Processing returns for the Superdry eBay Store using E-Seller Pro and PayPal Communicating with customers via email to resolve problems Working closely with colleagues in the Customer Services department to ensure that customers’ requests are swiftly and accurately dealt with Inputting statistical data into spreadsheets using Microsoft Excel Opening and sorting incoming mail items Training temporary members of staff on both organising opened mail items and use of the computer systems for processing returns Trained as a fire marshal with responsibilities for ensuring the day to day safety of the working environment and coordinating fire evacuations Show less



Birdseye

• Gloucester, United Kingdom

• Customer Service Clerk

  • Oct 2008 - Sep 2009

  supporting two people dealing with the accounts for the Irish customers, concessionaires and central billing companies Posted out invoices and checked electronic invoice records to ensure payments were quickly received Logged queries on to SAP regarding deliveries, pricing and rebates and worked with the corresponding team in Birdseye Ireland to resolve these problems Communicated with customers to keep records up to date Handled sensitive information including bank and VAT details Created databases in Excel Organised the storage of customer account Show less



Star Technology

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Receptionist

  • Sep 2008 - Sep 2008

  Dealt with enquiries from customers and people within the business over the telephone using a switchboard Facilitated company business by booking meeting rooms of appropriate size and facilities using Microsoft Outlook Dealt with correspondence to the company containing sensitive information Promoted customer service and security by greeting and signing in visitors to the company Promoted staff welfare Dealt with enquiries from customers and people within the business over the telephone using a switchboard Facilitated company business by booking meeting rooms of appropriate size and facilities using Microsoft Outlook Dealt with correspondence to the company containing sensitive information Promoted customer service and security by greeting and signing in visitors to the company Promoted staff welfare



Age Concern Slough and Berkshire East

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Volunteer Administration Assistent

  • Jan 2008 - Jun 2008

  Worked as part of a team liaising with volunteers via telephone to keep track of them and their clients as part of the "Supporting People" programme. Kept client files organised and up to date Worked as part of a team liaising with volunteers via telephone to keep track of them and their clients as part of the "Supporting People" programme. Kept client files organised and up to date



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Administrative Assistant

  • Jul 2005 - Sep 2005

  Applied attention to detail in scanning invoices and entering numeric data for Wincanton Facilitated the keeping of an up to date client database and assisted with marketing for the British Holiday and Homeparks Association. Applied attention to detail in scanning invoices and entering numeric data for Wincanton Facilitated the keeping of an up to date client database and assisted with marketing for the British Holiday and Homeparks Association.



Greggs

• Food & Beverages
• 700 & Above Employee

• Sales Assistant

  • Aug 2003 - Oct 2003

  Served customers as part of a team in a busy city centre environment Assisted customers with enquiries Handled cash safely and securely Prepared food in a hygienic and efficient fashion Replenished stock supplies Promoted health and safety Served customers as part of a team in a busy city centre environment Assisted customers with enquiries Handled cash safely and securely Prepared food in a hygienic and efficient fashion Replenished stock supplies Promoted health and safety