Experience

JW Marriott Phu Quoc Emerald Bay

• Vietnam
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Jun 2022 - Present

  Another remarkable stage of my career growth!There're more to challenge and more to gain!

• Front Desk Manager

  • Mar 2019 - May 2022

• Front Desk Supervisor

  • Jan 2018 - Feb 2019

• Front Desk Agent

  • Oct 2016 - Dec 2017



W Melbourne

• Australia
• Hospitality
• 1 - 100 Employee

• Welcome Duty Manager - Consultant (5months)

  • Jul 2022 - Present

  One of Melbourne's first luxury lifestyle hotels, W Melbourne creates a unique experience with 294 bold rooms and suites. As a Welcome Duty Manager, assist the Front Office Manager in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. One of Melbourne's first luxury lifestyle hotels, W Melbourne creates a unique experience with 294 bold rooms and suites. As a Welcome Duty Manager, assist the Front Office Manager in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.



Tet Art 2016

• Hanoi Creative City, 01 Luong Yen, Hanoi, Vietnam 100000

• Event Coordinator

  • Jan 2016 - Feb 2016

  Assist the Events & Communications Coordinator Provide administrative support to the Events & Communications Coordinator and the Events & Communications Manager. Assist the Events & Communications Coordinator Provide administrative support to the Events & Communications Coordinator and the Events & Communications Manager.



Hanoi Meracus Hotel 2

• 32 Hang Trong, Hanoi, Vietnam 100000

• Front Desk Receptionist

  • Jul 2014 - Dec 2015

  As the first impression to all guests coming to the hotel, I greet them with big warmth and make sure all requests are provided timely with utmost quality. Dealing with all departments, especially supporting sales executive in reservation, room sales and extra services sales. As the first impression to all guests coming to the hotel, I greet them with big warmth and make sure all requests are provided timely with utmost quality. Dealing with all departments, especially supporting sales executive in reservation, room sales and extra services sales.



Hanoi Movenpick Hotel

• 83 Ly Thuong Kiet, Hanoi, Vietnam 100000

• F&B Attendant (Banquet Casual Staff)

  • Sep 2011 - Mar 2014

  Ensure Friendly, Excellent and Professional Service during serving meals Set up and reset specific Conference & Function activities as program Undertake general waiting and service at specific food and beverage counter Ensure Friendly, Excellent and Professional Service during serving meals Set up and reset specific Conference & Function activities as program Undertake general waiting and service at specific food and beverage counter