Operations Manager

• Jul 2023 - Present

Integrated Sales Support Specialist

• Aug 2018 - Jan 2023

Provided highly efficient operational, administrative, and sales support within the Integrated Sales Channel to 15 field sellers and a sales manager while ensuring compliance with AT&T standards.Successfully managed and implemented various functional operations including geographically coordinating and assigning warm leads to sellers daily, POS system support, post-sale account research, consumer contract compliance, sales and operational reporting, company fleet management, new-hire onboarding, and team schedules.Maintained detail-oriented procedures for ordering, receiving, returning, tracking, and securing all inventory and supplies. Conducted monthly inventory audits that consistently resulted in a 0% shrink rate. Coordinated with supply chain to manage inventory needs. Show less

Retail Sales Manager

• Jan 2011 - Jul 2018

Lead, developed, and evaluated a sales team through sales floor engagement, weekly 1:1 coaching sessions, and biyearly performance evaluations by utilizing multiple measurable metrics and behaviors within AT&T standards .Leveraged comprehensive product knowledge to provide solution-oriented, friendly service to customers, including resolving various escalations and conflicts. Lead the marker in Customer Satisfaction Survey scores of over 90%, consistently.Efficiently managed back-office operations and ensured all procedures were audit compliant. Passed Operations audit every year in the position with a 95% or higher Show less

Retail Sales Consultant

• Nov 2004 - Dec 2010