Experience

RunRagged Media

• United Kingdom
• Events Services
• 1 - 100 Employee

• Talent Booker

  • Mar 2023 - Present

• Assistant Talent Booker

  • Mar 2022 - Mar 2023

  RunRagged works to connect Brands, Celebrities & Influencers. -Carefully profiling talent for brands and events-Creating VIP guests lists to fit a client brief-Booking Celebrities and Influencers to attend the events, from Red Carpet Film Premieres, to brand launches and deals. -Dealing with paid for enquiries and paid for campaigns, profiling & securing the best talent within budget. Clients include: Warner Bros, StudioCanal, Absolut, McDonalds, Disney, LEGO, Vodafone, Shrek’s Adventure, Alton Towers Resort and many London Attractions. Show less



Chilly's

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Service Advisor

  • Apr 2021 - Mar 2022

  -Handling a variety of customer queries from around the world, with communication via live-chat and email. -Raising investigations with the warehouse and couriers for delivery issues. -Processing refunds and replacement orders. -Working to keep Chilly’s Customer Satisfaction score & service rating high (4.5 on Trust Pilot). -Experience with Zendesk. -Handling a variety of customer queries from around the world, with communication via live-chat and email. -Raising investigations with the warehouse and couriers for delivery issues. -Processing refunds and replacement orders. -Working to keep Chilly’s Customer Satisfaction score & service rating high (4.5 on Trust Pilot). -Experience with Zendesk.



DICE

• United Kingdom
• Entertainment Providers
• 300 - 400 Employee

• Temporary Fan Support Agent

  • Aug 2020 - Apr 2021

  I have worked on the fan support side of DICE livestreams for many artists, including Kylie Minogue, BICEP, TOTO, Jack Savoretti, James Acaster and Hot Chip. -Replying to customer emails regarding show and livestream related queries. -Processing refunds and transferring tickets for fans on the internal booking and ticketing system. -Working at a fast pace when emails are high using best practice to work through them methodically. -Worked as part of a team to provide excellent customer support to keep DICE Support Team rating high which helps to build a lasting relationship with fans. -Experience with Helpscout. Show less



The Shires Inn

• Peatling Parva

• Waitress

  • Jul 2016 - Aug 2020

  Over the past 4 years, during my year out after A-levels and during my time at University I have worked at a village restaurant ranging from a part-full time basis depending on my university schedule. -Dealt with customer requests, processing orders and also assisting on the bar. -Built a strong level of rapport with my customers and delivered a personality driven service building lasting customer relationships. -Comfortable working at a face pace and under pressure during busy periods. -Working with managers to overview daily turnovers and income post- service. Show less



The Mummy Tribe

• Fair Oak Farm

• Social Media and Events Intern

  • Jun 2019 - Jun 2019

  Social Media and Events Intern at The Mummy Tribe June Retreat. -Worked with a range of staff including reality TV star and influencer Binky Felstead. -I was on hand to assist the baby and fitness related Social Media Influencers throughout the retreat. -Documented the week on social media, specifically Instagram. -General events preparation and planning. Social Media and Events Intern at The Mummy Tribe June Retreat. -Worked with a range of staff including reality TV star and influencer Binky Felstead. -I was on hand to assist the baby and fitness related Social Media Influencers throughout the retreat. -Documented the week on social media, specifically Instagram. -General events preparation and planning.



Leicester Sharks Swimming Club

• Lutterworth

• Volunteer Assistant Coach

  • Jun 2014 - Jun 2016

  My role with my local swimming club involved coaching a group of 6-12 year olds, and developing their skills and confidence. I was able to share the experience, knowledge and work ethic I had gained swimming at a high level, training 8 times a week, before and after school. I encouraged them to work as a team during swimming tournaments, and supported individuals to achieve their goals in competitions. I had to manage my time effectively to ensure each individual received the same level of coaching, which required excellent time-keeping and organisational skills. I found volunteering very rewarding, and it gave me the opportunity to further my own leadership and motivational skills. Show less